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Posted in Forum: Customer ServiceAbsolutely WORST customer service i have EVER dealt with! Spent half an hour on hold to order an item that was listed as not being able to be purchased online. When I finally got someone on the line i went through everything and she refused to proceed without me finding the item number and yet she had no idea where I could locate an order number. Once we had that settled she advised me to hold off on ordering the item I wanted because it was almost a $300 item she said I should sign up for emails and i would get a coupon for 15% off. She knew exactly what item I wanted to order, had the item number and everything. I got off the phone, signed up for the code and waited for my email, once i received the code i attempted to use it on their site and it would not work. I attempted several times then decided to call. This time I was on hold for 1 hour and 49 minutes. The woman who finally picked up the phone was beligerently nasty from the second she got on the line. I explained the problem and she said, well you didnt read the coupon exceptions then! At this point i was at the end of my rope and yet still was able to be nicer and more pleasant than the customer service rep from hsn. She heavily sighed when I told her I wanted her to try it and said ‘my computers no different than yours, if it doesn’t work for you it obviously wont work for me’. I questioned why another representative would TELL me to sign up for a discount if I couldn’t use it, she says ‘i obviously wouldn’t know that’. Eventually she went through the order and tells me that I cant use the code for this order because its only for future orders. Obviously I was aggravated at this point seeing as i could have ordered the item nearly three hours prior without this aggravation and I’m completely confused as to why the first rep would tell me to cancel my order and sign up for a coupon i couldnt use! The rep i’m speaking to begins to seemingly get annoyed and says ‘well would you like to order or not’? I said is there a way you can honor the 15% off coupon and she heaves again and almost shouts ‘we just went over this, you cannot use that code for this order’.
After this experience I will NEVER use HSN for any of my shopping needs, truly despicable!
sometimes i just need to know the perimeters…..
i buy something and a few days later it’s free shipping. do i qualify for my shipping to be reduced or not? i have placed an inquiry in the Customer Service section and have received no response. i have seen others inquire and their shipping was reduced to free instead of sending their item back and reordering it. so what gives now?
that and if you give me a coupon for $10 off anything over $10, within certain guidelines, and i try to use it but at checkout it keeps saying it’s “invalid,” then why post it on my account? i had this happen last year at this time and now again.
i have only gotten the $5 off coupon to use once, even when the code states i can use it over and over again.
i try to be positive b/c i know it’s tough to be in retail, but inconsistencies need to be pointed out b/c i am sure i am not the only customer who gets confused and frustrated. when these things happen, i do not buy. i buy for what i need/like and what i can afford.
i hope this thread helps HSN investigate issues customers are raising for a more positive shopping experience.
and bring back Joy and Iman. their energy was bright and addictive. some people complain of abrasive or loud vendors. that just means they are serious and/or passionate about their product. you need different personalities or the channel will become stale and cookie cutter boring.
the other customers are correct about pricing. the new Vintage American is on par with the style at a big box store, but there for much, much less. unless the apparel has super powers, a pant or blouse to lounge in should not be so costly. i bet that line would sell better between $25 -35 a pop and not around $50.
more free shipping days. i bet HSN’s sales spike on those days. there is a reason… people see shipping and handling as another tax. i am going to buy a shirt that can be shipped fairly cheap and if i pay $50 for it, why should i pay shipping in addition? think like your customers…. not like bottom line bosses. b/c $5 gets you to the mall and back, then everything else is free shipping while you’re there. in the online shopping wars, be competitive. unless you have something no one else has… which is rare.
Thank you for your time,
Dawn
Posted in Forum: Talk Among YourselvesI have noticed in the past others have voiced a shared frustration with the HSN website. Just an FYI I requested on COMMUNITY CUSTOMER SERVICE:
I have a suggestion to improve your website. This improvement would speed up the online shopping experience and decrease customer frustrations. Amazon has this option when browsing lists of items. Please add the option to display only items that are currently in stock. Below I have displayed how Amazon provides the option to customers. If the customer x’s the box, they display currently out of stock items.
Thx.AMAZON:
Availability
x Include Out of Stock
Posted in Forum: Customer ServiceSo, today, with the morning off from work, I decided to take a look at the items available from Joan Boyce. Since she’s leaving, I figured there might be some good deals, so I selected the option to sort the items from the lowest price to highest. What a mess, it’s so distracting and not fun at all having to look through all the “As is” and “Sold Out” items – so I didn’t continue, and likely won’t be purchasing anything today.
I have absolutely no interest in “As is” items; if I wanted something used, I’d go to a local garage sale. And if it is “Sold Out”, I don’t want to look at it either, if the intention is that I am going to mark something as a favorite and hope it may appear again, that’s just not going to happen – there’s a whole big world out there and if I want something I can usually find it – or something comparable immediately elsewhere. HSN might find it helpful to have these sold out items marked as favorites, but I am just not willing to spend my time making that effort.
It would really improve the online shopping experience if there were options that allow users to select whether they want to view “As is” and “Sold out” items. That’s part of what people value about shopping online, the ability to search specifically for what they want. There is a checkbox to select to show only “As is”; it would be great to have a checkbox added for “Hide As is and Sold Out”.
I just happened upon this conversation but I must agree, the clothes that HSN are offering are beyond frumpy and cheap looking. I’m no spring chicken but I just refuse to have a closet full of things that look like they came from walllmart. With the exception of Marla Wynne, I buy little or nothing in the clothing lines carried. I listen to the constant complaints about Marla Wynne prices and wonder to myself just where these women have been shopping. tHE SHOES ARE NO BETTER- HOW FAR THEY HAVE FALLEN. iT’S APPARENT THE qvc OBJECTIVE IS TO TOTALLY DESTROY THE hsn BRAND- THEY ARE DOING AN EXCELLENT JOB. wITH THE BAIT AND SWITCH PRICES AND THE RIDICULOUS SHIPPING AND HANDLING THAT IS MIRROWING qvc, IT WON’T BE LONG. i KNOW i’LL SAVE QUITE A BIT OF MONEY BUT WHAT A SHAME. oNLINE SHOPPING WILL EVENTUALLY KILL THEM ALL.
Posted in Forum: Talk Among YourselvesQVC/HSN need to make changes now or find themselves out of business. Price on products and shipping/handling have risen dramatically. This makes easy pay no longer attractive. Takes too long to receive items ordered and tracking is useless since shipping status is not updated on weekends. The hosts are terrible. Some of them talk incessantly about themselves. Others are ridiculous in their characterizations (scrub daddy and extraordinary should never be used in the same sentence). And what’s up with dark haired hosts going blond? Not a good look. I’m over celebrities selling clothes and shoes. How much money do they need!
Well I signup new still can’t access my account to make payment I’m guessing they don’t want it or they would have better access this is ridiculous I’m so disappointed I forgot QVC was part of HSN now I will do my shopping with Amazon and walmart online I will miss David
I hate Synchrony! So many problems with the Q card and TJX. Closed Q card because of fraud on my account. cS is ignorant and refuse to help. The Q is trying to get rid of the HSN brand. Received letter today from Sync stating for online payment via HSN.SYF.com. No such thing! If u call in payment there is a charge. We are all getting ! SYN is not ready for the transition and we have to suffer. I’m done with online shopping and will shop at brick and mortar stores. Cheaper and no shipping charges. Thanks Q and Sync for ruining HSN.
Moderator- 07.18.19 1:09 PM
@lord_sabur, it looks like your email address isn’t linked up to your HSN Shopping Account which is why no orders are showing up for you when you’re logged in. Give us a call at 800-933-2887 (8 to 1am ET) and we’ll be happy to get your email address linked to your account so you can view the order online.
Posted in Forum: FashionWith Iman and Joy Mangano gone from HSN, this shopping channel has sunk to a new low. How many household gadgets and how much kitchen equipment can one person use? No longer interested in HSN or QVC. My catalogs offer beautiful fashions that are so easy to mix and match even with shoes or jewelry, and I am switching to catalog buying online – easy monthly payments be damned. That’s just a con to make you spend more than you are aware you are spending.
Wine Country Sylvia