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Posted in Forum: Customer ServiceI have had many issues with Synchrony Bank with the HSN credit card and others as well. They “forget” to send me a statement and then I receive an email saying that my payment is due the next day or I will receive a $30 late payment. I can’t check my statement because they have not sent me one (for which I am charged a fee of 1.99 for a written one). Calling for assistance to get a statement takes 24-36 hours which then generates a late charge. This lessens the desire to use the HSN Card–I plan to use another way of paying, if that will work. HSN GET RID OF SYNCHRONY BANK TO PROCESS YOUR CREDIT CARDS. I would hope I am the only one with this issue–customers be aware.
Moderator- 11.26.24 12:08 PM
Hi @19-snuggles, the sweepstakes is sponsored by Synchrony Bank, however, we do have an alternate method of entry where you do not need an HSN Credit Card to enter. You can enter by following the below instructions:
To enter the Sweepstakes without having an HSN Credit Card or making a purchase, legibly print in blue or black ink your name, address, day and evening phone numbers, email address (If you have a HSN Credit Card, please provide the email address associated with your HSN Credit Card), and date of birth on a piece of paper and mail it in an envelope with proper postage to “Season of Surprises Sweepstakes,” c/o Merkle Inc., P.O. Box 5022, Department 864843, Kalamazoo, MI 49003-5022 U.S.A. Each eligible mail in entry request will receive one (1) Sweepstakes entry per outer mailing envelope. All mail-in entries must be postmarked by January 2, 2025 and received by January 9, 2025. All entries become the exclusive property of
Sponsor and none will be acknowledged or returned.
- Moderator
- 11.09.24 5:21 PM
@ct62, thank you for reaching out to set up Paperless Billing. If this is regarding your HSN Credit Card, you would need to speak with our partners at Synchrony Bank to make this change directly at 844-889-9676. Rest assured, they’ll be happy to help.
I’m not really sure what you mean. Let me tell you what I do and maybe that will help? I go to flex pay (HSN) and check my total balance & write it down. Then I go check the balance of my HSN credit card (Synchrony Bank) & write that amount down. Add the two amounts and that is the outstanding total. However, the bank does not charge you for the future flex pays, unless, of course, you go to the flex pay database on your account at HSN and choose to pay future flex pays in advance. I have not experienced a problem with this thus far. Sometimes I pay some of the future flex pays before they are due just to get them out of my hair. When I do this, I expect to see them on the upcoming bill (unless, of course, I wait til the last minute & then they appear on the next bill after that).
It is not HSN fault. It is Synchrony bank where your credit card is through that is adding this fee as well as many other banks. You need to call Synchrony.
HSN received my returns approximately five or six days ago. I always keep documentation. I can only imagine the mountain of returns that they incur. However, if I do not receive credit for these returns yet so within another week or two (I consider that “patient”), I will be contacting HSN. I will be more than happy to provide them with PROOF OF DELIVERY for each return package. One of the returns that was delivered was their error. I ordered a bedsheet set and the wrong color/print was sent. The other day I received the “replacement” and it was ONCE AGAIN the wrong color/print, so I had to call HSN and send that one back as well. That particular one has not been delivered yet, but I will be checking (using the tracking number that is printed on the copy of the return label utilized). The other package that I returned to HSN contained two Colleen Lopez blouses. I ordered my usual size, but these blouses have the weirdest fit. Most women are not shaped the way these blouses are made. I am not keeping blouses that I cannot wear and cost about $50 each plus postage and tax. Will not be ordering anymore Colleen Lopez clothing. No way! In conclusion, I will deal with HSN and, hopefully, not have to deal with Synchrony. Synchrony is not what I call a consumer-friendly bank. Husband had a card for a home improvement store (starts with “L”) and Synchrony ticked him off so bad that he ended up cutting up that credit card …. but that’s another story by itself. Lol! I might be doing the same before it’s over? Don’t know yet.
Follow up Follow up to my previous posts. On the synchrony site, I have filled out all the questions on the Dispute Forms at Sync Bank site for EACH of the returned items that I am not getting return credit for. Lucky I keep ALL the return documentation because they ask for it all. Entering ALL the UPS numbers (they are long), return date, item numbers. Took a lot of time however I did it as I eep all documentation. I did get an answer from them that they returned interest rates, shipping back, etc to me buy I will still have to wait for my $206 return ( there should be more) –again–WAIT FOR WHAT? So I will not pay the 206$ right now and wait as they suggested until they finally credit my account. It just shows that this remains on my account until the Sync Bank decides to give me credit. But I will pay the rest of my HSN card off and not use it again. If you use something like American Express they would come to your assistance with this nonsense.
Posted in Forum: Talk Among YourselvesIf you have not already received a letter from Synchrony Bank you should be receiving one very shortly. Effective July 11,2024 anyone who receives a monthly paper statement will be charged $1.99.
I believe this is outrageous! NO other credit card company I have charges me a fee to receive paper statements.
Below are some of the reasons why I strongly encourage EVERYONE to contact HSN and QVC and make your voice heard. I myself spoke with a supervisor for over 20 minutes yesterday. I also requested since the telephone calls are recorded to have the senior management staff listen to it.
1) You are locked into paying a monthly charge for an extended time if you use up to 5 flex pays with any coupons or offers for discounts. The offers/coupons require that you put the payment on the HSN/QVC card to be entitled to them.
2) If Synchrony Bank is allowed to get away with this, I assure you other credit card companies will soon follow suit.
3) If you are reading this then you have access to a computer and email. But assist those who are customers of HSN/QVC who are not as tech savvy or have access to the internet. They NEED our help.
4) I use the convenience of a paper statement to keep accurate track of the due dates for credit card payments. The late fees will be raised up to a maximum of $41 and interest rates of 34.99%. Can anyone afford this? With receiving over 300 emails per day, the email giving me my statement may get overlooked.
Now is the time to make your voice heard before it is too late!
Sincerely,
Brenda
I have not received the increase letter yet from HSN, but I expect it soon. I have 2 other credit cards that are handled by SYNCHRONY BANK and I have received the increase letters for them, so today I canceled both those credit cards. For me it is not about the higher interest because I pay on time and never receive an interest charge, but I am totally against the $1.99 “paper” fee I would receive with each paper bill. When i buy paper for my computer it costs a couple of pennies per sheet, so why would I want to pay for a paper bill, not to mentions that one bill a month would add up to almost $24.00 a year – it’s like a tax! It’s not the money, it’s the principle. I realize if I go to electronic statements that fee is waived, but I do not pay bills or open statements on computer or phone, because I used to do it until my info was stolen and now that email address is on the dark web, and also someone used my card to buy dinner and stuff in Texas where I have never been, so I refuse doing anything with money on the internet. Anyway, when I get the letter for my HSN account I will cancel the card. If I want to buy something I’ll use Master Card for it and get that statement without a paper fee!
- Moderator
- 04.18.24 4:19 PM
I’m sorry that you’ve been through so much with us, @bobbigirl3. Rest assured, our FlexPay option is set up through HSN directly. We do not use a 3rd party source for this option which allows us to offer FlexPay with no interest or fees. It sounds like this might have been an HSN Credit card charge. If so, they are handled by our partners at Synchrony Bank. You can reach them out 844-889-9676 for additional information. If you would like us to look into this further, we would be happy to review the order with you by providing us with your Order Number at HSNSocialCare@hsn.com.
This may have something to do with Synchrony Bank. I’ve been a good HSN card holder for at least three years, 100% on time payment history, multiple double minimum payments made, have paid off card once, etc. On 12/17 I received an email advising my credit limit has been lowered leaving me with $45 during Christmas. The biggest issue is that lowering the credit limit also lowers my credit score.
Synchrony Bank is generating lots of complaints about treating loyal customers this way. It’s not illegal but it’s smarmy. I’m only one person, but I won’t be ordering from HSN or QVC anymore after more than 15 years. HSN/QVC have partnered with Synchrony and a company is judged by its choice of partners.
Merry Christmas and I hope you all get your money back in time to have the holiday you want.
Gaack.! When I finally checked on the Synchrony B ank interest rates I was mortified. I know The Feds set rates, banks comply, companies’ contract with banks , and voila, the consumer gets stuck. Now, to beat them at their own game, I do balance transfers to cards offering 0% interest for 12-18- months and find it’s worth the 3-4-5% fee to make those transfers. IYou can save gobs of money with a balance transfer if you purchase items on the HSN or QVC credit cards. The rates are obnoxious. and insulting. Especially when hosts have to encourage customers to apply for the cards and make us feel like it’s a good thing. Extra easy pays, for example.
I don’t get out to shop at local stores, and unfortunately am a sucker for a good product , so I am guilty of shopping online… probably too much.
Any card with issued with Synchrony Bank seems to have a very high interest rate.I have seven different store cards with Synchrony and the lowest rate is over 25% and I have a very good credit score.Capitol One also has high rates for some reason.I only use one or two cards now that either have a 0% promo rate or very low rate.
Unless you can pay it off monthly in full or doing flex pays the HSN card is way to much at 32.24% [thats what mine is now]. Its not HSN causing this its the bank that issues the card.Many people are not using store cards now due to the insane interest rates on the cards.
Synchrony bank was no help at all. I do not understand how my flexpay with HSN & my HSN card could be over a thousand dollars different. I changed my payment method to my visa. HSN got paid. I know I paid twice for quite a few items. I am not happy. I have been ill. I will have to sit down and start filing disputes. I did pay the card off so I would not have my very good credit ruined.
Synchrony bank & HSN has been of no help at all. I don’t understand why in April my flex pays showed zero owed. My HSN credit card had me owing around $1500.00 I paid them & will investigate more myself. It will have to wait until after Labor Day. I am disgusted.