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Moderator- 10 hours ago
Thank you so much for reaching out, @ludwig1! It’s wonderful to hear from a ‘day one’ fan of Samantha Brown. We completely agree – she has a magical way of making those dream destinations feel like we’re traveling along with her, even from afar.
Hi @love2travel, thank you for your patience! We’ve updated the video on our item 922557 page so you can see the Samantha Brown Drawstring bag in action now. The presentation video is prerecorded. You’ll always refer to the item page for current pricing and new offers. Also, the bag in the video prior was for Samantha Brown’s 3-Peice Travel Duffle Bag set, item 922565. Here is the link: https://www.hsn.com/products/samantha-brown-3-piece-travel-duffle-bag-set/23756329?utm_source=facebook&utm_medium=social-organic&utm_campaign=fashion&utm_content=social-care-samantha-brown-3-piece-travel-duffle-bag-set-04-02-2026
Hi @sandi7375. I am so sorry for the frustration with the video sound. We want you to be able to hear every detail about our products. To help us narrow down the issue, please make sure you’ve tapped on the small speaker/microphone icon on the video to unmute the sound. Also, please clear your browser and cookies, update the internal system on the device & power it off for five minutes. This can typically clear up any technical issues. Should this continue to cause you troubles, please let us know what device and model you are utilizing, the operating system version, latest update and the page you were trying to access. For faster service here in the Community, you can post in the Customer Service forum which we check more frequently than other forums.
I must say, kudos to HSN for one thing. I got a notice about this post, that there was a post regarding negative comments about the quality. Surprised. HAPPILY. I want to know when things are not as good as they used to be. Do many people just and move on from shopping here. That’s what I’ve done for the most part, after being reamed for znot being 100 positive about the new hosts, which affects MY patronage. I hadn’t experienced the horrible things this poster has, but i see them coming. Qurate is not doing well, so they are cutting costs by cheaper stuff. It’s not working. Good luck, Qurate. You RUINED two decent shopping channels.
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This reply was modified 17 hours, 23 minutes ago by SHARON818.
Posted in Forum: FashionThis last month I purchased so many things and most of them went back. I never have had so much trouble with the fashions being so horrible. I bought Guilliana’s todays special and they were poorly made and looked so cheap and yet they weren’t. Marla Wynne’s clothing were strange because up till now, I’ve never had to send them back, but every piece was poorly made. One of the pants were even missing the belt that was supposed to go with them. One of the pants were two to three inches longer than the other exact pair. One jacket fit great the other exact jacket was far too small. What is up with that? The other thing is that everything looks like a wrinkled mess. I am along time customer however I think my HSN days are numbered.
- Moderator
- 1 day ago
Hi @karen16 I’m sorry that you are unable to view our Order Status at this time. We may be experiencing some system issues. Please try again later or try clearing your browser’s cache and cookies. Also ensure you have the latest version of your preferred browser installed and check for HSN app and system updates. After you restart your device, the problem may be cleared up! If not and you need assistance with your account, please email us at HSNSocialCare@hsn.com
A LOT OF DG2 JEANS SHOW STRESS CREASES BECAUSE THEY ARE SMALL BUT ALSO BECAUSE OF HOW CHEAP THE MATERIAL IS THEY USE A LOT OF CHEAP MATERIALS AND SPANDEX SO THAT THEY WILL STRETCH A LOT, WAY TOO MUCH AND IT LEAVES ALL THOSE CREASES IN THE LEGS IT LOOKS TERRIBLE. YET SAM LOOKS LIKE HE DOESN’T EVEN KNOW HOW TO STYLE HIMSELF.
HE IS SHORT WHICH IS FINE BUT YOU DON’T WHERE A PLATFORM SNEAKER WITH A WHITE BOTTOM AND BLACK TOP IT WILL ACCENTUATE YOUR BIG FEET FOR A SHORT TORSO.
HE SHOULD WHERE AN ALL-BLACK SNEAKER WITH A BLACK PLATFORM HIS FEET WOULD NOT APPEAR SO HUGE.
HE BRAGS TOO MUCH FOR BEING A STYLIST FOR HSN. ALL THE CELEBRITY NAME DROPPING IS OBNOXIOUS. I DON’T EVEN LIKE CELEBRITY’S ESPECIALLY THE ELITIST FAKE OPRAH I CAN’T STAND HER. HE WILL SAY OH THAT IS WHAT JAY LO WHERES OR THIS ONE OR DROP A BIG DESIGNERS NAME. YOU NOTICE UNLIKE QVC THEY DO NOT TAKE PHONE CALLS ANY LONGER BECAUSE THEY PROBABLY WOULD GET HATE CALLS.
It is only up to 25.00 dollars also not a full 20% off it only goes up to 20 dollars. I think anyone can use an APP SO I AM HAPPY. I DON’T LIKE WHEN YOU HAVE TO USE YOUR HSN CARD TO GET THE 20% THAT IS NOT FAIR AT ALL.
Posted in Forum: HSN TVthis discount should be JUST THAT. discount for all customers and you shouldn’t have to use the app.
This is discriminatory and makes the regular customer mad that we all can’t partake. Change your business practices and quit saying “HSN saves money this way.” BOO. Do you want to save the customer base or make a few pennies more and lose your loyal followers.??
I’m a huge fan of Anthony’s clothing and his lovable personality. It’s a shame that he wasn’t fully appreciated. However, as long as he makes his designs available on-line, I will follow and purchase. As an aside, with all the changes at both HSN (used to be my favorite) and QVC, my retail spending has been elsewhere. Rarely, do I find anything worth buying on either station.
Good Morning Peeps and welcome to the HSN Community. 😎🎈
Enjoy the visit and Happy Spring.
Posted in Forum: Talk Among Yourselves
I created and started this thread almost 14 years ago. 😎🎈
I will change it often from now on. This is just a knock around
thread about things in life. My life and others. I am an avid Heidi
Daus Collector, former singer, model and so on. I do this thread because
I enjoy what I do. I love fashion and music and HSN is a little of both.
I cover a lot of music and fashion on this thread. ✨😎I am going to wish Happy Holidays to all the Peeps out there and please
stay safe. 🌹✨😎I have been shopping and posting on HSN since the late
90’s 😎I have wonderful memories from the HSN we all know and love.
HSN might disappear completely, so be careful what you wish for.
Posted in Forum: Customer ServiceI am appalled at the terrible packaging recently from HSN. I received an order of sandals that the outer bag was torn open & the box inside was absolutely destroyed! What is going on??!!I took photos but I guess you can’t post here.
Posted in Forum: BeautyI purchased one of these and the lid was loose. I called and they sent out a replacement. Some happenstance plastic was on this one but not covering the lid. I looked inside and it was like the cream was separating and like jello balls everywhere. Shame on HSN with so many problems with this cream to throw it all out. It can’t be trusted. Cream should be smooth in good fresh condition. They better start putting expiration dates on their proudct. HOWEVER, I use their timecode and it is excellent because it is a new launch.
Today is March 26, 2026. I’ve been catching up on what’s happening with HSN after watching the Bobbie Ray Carter retirement celebration. I watched the entire show with an expectation of seeing current and former hosts as well as current and former product brands. At the end of the celebration, I surmised that everyone could not attend the event. Perhaps they could have sent an audio/visual farewell, but that did not happen either. I decided to look up the current HSN fashion brands and found the list begins with the letter B. What! No Antthony? Google let me know what happened and I now know why he was not on the retirement farewell this past Sunday. I’m convinced there is no business industry without issues. I knew HSN would be scaling back, as they indicated as such. But Antthony was dumped. Who replaced Antthony’s fashion sense, whimsy and humor? Who replaced his clothing sizes? I think I got caught up in how Isaac Mizrahi was dumped from QVC and that was how I missed the Antthony dumping from HSN. I’ve been in the dark for the past eight months. I have no more words.
I was appalled they made her sell product at her own party, so tacky of hsn. Also, where was Adrien arpel, Anthony, and Diane gilman? She wasn’t even presented with a cake or a plaque or anything. I was hoping for more of a “this is your life” type party, bringing in past hosts and funny stories. Hsn fell badly at this send off. I wish Bobbi all the best.