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Moderator- 07.08.25 11:14 PM
We are so sorry about your experience with your Tracfone purchase. We are here to help. Please email us a problem description with the order number to HSNSocialCare@hsn.com.
Posted in Forum: ElectronicsDo not deal with tracfone if you don’t have to. I took this package and when my data became unaccessible, I spent about 6 hours dealing with it. Most of that on hold waiting for representatives who were not able to fix the problem and said they were transferring the call and cut me off. My only recourse was to shame them on social and that got the attention of some department that sent me a link for a “secured channel”. Of course, one should be able to get help in person (impossible) or by phone without all of what I went through. I urge you to think twice.
Posted in Forum: ElectronicsI got my husband a new cell phone because his old one was not in good shape.He went to a place that works on cell phones with all his information and they set up everything with Tracfone.They transfered his contacts ,pictures etc..You pay by the hour and it is stress free.It took about 1 1/2 hours.The next day ,he went back because Tracfone took away his data.They helped to solve that problem also.What was also good, was they showed him how to use the different things on the phone. The place he went to, is I believe a chain called Techy by Dr.PHone fix.
HSN does some shifty things with orders.Not auto ship but I ordered a Tracfone on May 24th and its shown as In Packaging until today and the order was cancelled stating…….
Unfortunately, we just found out the item you recently purchased is no longer available, so we had to cancel your order.To help make it up to you, we’ve issued a $5 credit to your HSN account. Spend it any time in the next 30 days.
Very strange since I can click the item and its still for sale at a much higher price and no $5 credit is showing.
I don’t order much from HSN anymore and this type stuff makes me not want to order at all.After posting its now showing as Out of Stock.
Dec. 3 2024 New Galaxy Phone & bundle arrives. I spent 6 hours one Sunday with my Daughter trying to get it activated. Then an additional hour three more times, THAT IS 9 HOURS.
Still will not accept the bundle part of the phone activation.
This is outrageous. Tracfone says no plan associated with the phone. Activation website will not work. HSN was no help. Tracfone is no help. THIS IS A TRUE NIGHTMARE !!!
I have absolutely no choice but to SEND IT BACK
I just activated a Samsung Galaxy A13 Tracfone that I purchased 11 months ago. Obviously, when it shipped it had the latest version of the software. 11 months later the phone wanted to schedule a software update. I updated it. Then, it wanted to update again and again. I called Tracfone and they could not help me. They told me to call Samsung. What I discovered is the Galaxy does not update to the latest version in just ONE update. You have to go through each update one at a time to get to the latest version. I thought the phone was broken, but after 4 successive updates the phone was on the latest software and working “just fine”. So, when the HSN/QVC host says you have 1 year to activate the phone, don’t panic with multiple updates if you wait a long time to activate your software. I was disappointed that Tracfone told me to call Samsung without a little more knowledge. In the end, everything was fine!
Posted in Forum: ElectronicsLast October, I purchased a Tracfone Samsung Galaxy A13 5G 6.5″ HD+ w/1500 Min./Text/Data/365 Days from your company. It was Item 802-380, and I paid $139.99.
My Order# was XXXXXXXXX
I purchased this item because the biggest feature was that I didn’t have to activate the item for a year or more.
Unfortunately, I tried to activate the item, and it didn’t work. The problem is that the phone doesn’t work, and I need the phone because my wife and I are in our 80s and I need to have a phone with us when we’re away from home, in case we need help. I spent about 4 hours on my home phone with Tracfone this week, and they weren’t able to help me, and I did some research and found out that what happened to me is happening to hundreds of people, and many of those people are complaining to higher authorities.
Obviously, there’s a valid reason why I didn’t return this item in 60 days. By copy of this letter, I’m requesting that you refund my money. If you want me to return the defective cellphone to you, your technicians can prove that the item is defective.
If you need any additional information, please call me or email me. My contact information is provided below.
Regards,
Fideauxdon
I have a Tracfone and love Tracfone but PLEASE HSN DO NOT let Shannon host a Tracfone show she did the midnight kickoff and the lack of information that was shared was because of her !
I just watched Helen host five minutes and learned more in that time than the midnight presentation. please HSN help us out here.
Tracfone is absolutely becoming a HORRIBLE choice in cell phone coverage..
I’ve always used Tracfone..mainly because I did not want to get ‘tied up’ in a monthly
service plan..Recenly..However..after experiencing endless issues…endless hours on the phone with their
horrible customer service…endless hours with their ‘online chat’ *& still NO help..
it prompted me to return my Tracfone purchase I recently made from HSN..Also have a Nokia FlipFone with Tracfone & its going to end up in the trash..mainly because
of the same horrible experience with their customer service & NO issues resolved..Am hoping HSN will deeply consider whether or not to keep offering phones with
Tracfone service..
Finally after calling TracFone for 6 days and no one being able to help w/my 5g phone to make or receive calls the Manager’s office was able to figure it out in less than 2 minutes. They stated they just learned about a setting in the phone since work was recently done on the towers. Customer service is getting horrible.
No good customer service from either TracFone or HSN. Maybe they do not really want to work so they make you hold on like they are trying to fix your problem, but really do not help.
You are correct. The customer service is awful. HSN should not be selling their phones or allowing them airtime. I originally had a TracFone that I purchased from HSN where HSN aired triple minutes. A couple years later purchased another phone to replace the one I had and as long as you kept the same number you continued to receive the triple minutes. HSN did not state that when airing, but it was on the card they displayed on air. The last 4 days I have not been able to make or receive calls and no help from tracphone after being on the phone with them for hours. Called HSN and from the response I received they knew tracphone was phasing the triple minutes out regardless if you had that triple minute extra. Both tracphone and HSN are for the bait and switch. Please pass the word on that HSN is really declining. First time I ever had to contact them over many years of purchasing from them for so called bundles they you cannot receive anywhere else and clearly they do not care.
Posted in Forum: ElectronicsI ordered a phone that had a TracFone service. Dealing with TracFone customer service is a nightmare. First, they activated the phone without even asking me if I wanted my number ported. Then they would not port my number without me buying another subscription. Then when I finally was able to talk to someone who would port the number without losing my subscription, I thought all would be OK. They were to call me back in six hours. When they called back, they tried to transfer me to another department, and I got disconnected. Each time I tried to call back, their robot kept hanging up on me. I tried everything I could think of and could not get through to anyone who could help. Out of frustration, I finally gave up and sent the phone back.
- Moderator
- 10.08.21 7:06 PM
@rachel87 Please forgive the delayed response. I checked your account, and I see that $10 has been refunded for the Tracfone you purchased. Let us know if there’s anything else we can help you with.
Tracfone are thieves. They stole my minutes and data more than once. The phone service was lousy, and I couldn’t get the internet, which I tried to get on wifi, and all I got was an error message. My data disappeared more than once without being used. Their customer service is rude and unhelpful, and their attitude is that it’s your tough luck. Terrible. I switched to usmobile because my mobile phone is only my emergency phone and I can pick and choose what I want to have on it