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Posted in Forum: FashionThe models that guide my HSN purchasing decisions were left behind in Florida. Kenya, Carol and Victoria allowed me to see just how the clothes would look or fit on my body. This change will no doubt really limit the clothing that I purchase from HSN. Now I will have to go into the HSN Retail Store to try on things.
I have not seen any PA HSN TRAINED models that will convince me to make a clothing purchase. This is both serious and sad because I loved to purchase things for myself and others online. My daughter is also a focused HSN shopper that feels let down. This change/move may work out for QVC, but the HSN shoppers that I know are not impressed. Shopping on QVC.com is not an option for us.
I’ve been a customer since HSN’s inception (48 years). I hope this move can help save on overhead costs as we face a changing society with streaming and less cable TV usage. Originally customers held the choice to pick up at a local location or pay for shipping. I still own the first item I purchased (a gold ring, 14k that at the time I purchased for much less than it would cost today). Hoping HSN and QVC continued success after the closure of ShopHQ. Recommend Tik Tok and facebook videos promoting HSN/QVC and what about American Shopping Direct (or something similar) for a name change with QVC and HSN combined? Maybe pick up ShopHQ’s sellers (they had great products). Overhead and cable TV issues is a difficult hurdle. I have degrees and understand these hurdles. While ppl get rid of expensive cable TV, prices go up to businesses and consumers. Best wished.
I’m sad because I know it won’t be the same. I noticed you didn’t mention Bobbie as moving.. The only older host is Callie, which I love. I hope this doesn’t mean HSN isn’t getting faized out. ShopHQ just closed out this year. I like QVC & buy a lot from them, I do not like all their host Jane Treacy is one – talks tooo much. Just hope HSN doesn’t change by the big mega shopping network. PLEASE DON’T
Posted in Forum: HSN TVI have been shopping since the early eighties. I have shopped both HSN and QVC. Why have you deleted the product informaion, pricing and shipping from your new on air shows? How am I supposed to shop without this information? Is QVC trying to tank HSN?
I never could stand SHOPPING WITH QVC the worst customer service I’ve ever encountered, been a client of HSN SINCE 1978. When HSN joined QVC I was hesitate to remain a customer NOW that your moving in with them.. WE WILL SEE..
MY OPINION BAD MOVE..
I wish HSN and QVC luck. It’s a tough business. It’s either this or closing down probably. The nature of business all over is changing and we better all it up, like it or not. I’m hoping that the prices stop rising, and becomes more affordable. The economy is turning around, so we’ll see if that matters. There are some products I really like and will continuing shopping the sales and specials. Let’s make shopping tv great again!
Posted in Forum: HSN TVI’ve been shopping with you since 1982, when I lived in St Petersburg and used to pick up my purchases. So much has changed. I will miss so many of the hosts and models. Pennsylvania? Leave that to QVC!
I also looked to Kenya for size and fit. HSN keep up! Well, I can only hope for the best! Think I’ll be saving some money!! That’s not bad!
Moderator- 06.28.25 10:53 PM
Hi @tracynjoe64
We are relocating our operations to our corporate headquarters in West Chester, Pennsylvania, already home to our sister brand QVC. This move gives our team access to world-class studios and cutting-edge technology, so we can keep making your shopping experience better. We’re investing to bring you a wider variety of shows and videos in more places—including TV, social media, streaming, our own website and app, and others – more seamlessly than ever before.
-Joel
Posted in Forum: Talk Among YourselvesI have been trying to hang in there with HSN through all the changes even though I won’t buy anything from QVC.. I don’t like there customer service or management. I made the switch over 30 years ago and have been extremely happy loyal & very very good HSN customer which probably is ending after my customer service interaction today. I rarely return anything to HSN but sadly I return 2 Jay King necklaces because there were 2 stone discolorations that just took away from the entire necklace. I return them on my own so I could insure them. Shipping charges were deducted so I called to inquire why and I was told I have to pay for the original shipping charge plus taxes for the item to be sent out to me. I asked when did this change & she said 3 years ago & I said I just throughly reviewed your return policy and this is not stated anywhere in there. She said miss you can’t expect us to reimburse you for shipping the original item to you. I said you have done it in the past for 30 plus years. She said we don’t do it any longer. I said if I had used the return label I would be deducted the original shipping charge plus the return shipping charge which is 2 shipping charges & she said yes. I am thinking what is the point in shopping with HSN when I can shop with any other retailers and 1. Pay no shipping 2. Not pay shipping for returning an an item. Apparently I wasn’t aware of this change because, I haven’t returned anything in 3 years (which I don’t think is correct) but the point is I already paid shipping once for an item that is unacceptable. If the product had not had any discolorations that made it so noticeable I would have kept it. I realize QVC is financially losing money because they made a critical and probably will end up being their fatal mistake. They think they can just turn HSN customers into QVC customers except YOU CANNOT. It is simple if we were a QVC customer then we would be shopping at QVC but we were shopping at HSN because they provided us with the product lines we preferred and the price points we preferred. The most important factor HSN management had a customer service philosophy that always place customers 1st which ended when QVC purchased them. QVC customer service is always right, customers are always wrong, good loyal customers treated like dirt on bottom of their shoe. QVC forgets customers pay their bills, salaries & keeps their doors open. QVC has eliminated so many of the HSN brands we loved & replaced with QVC brands and they think we will just quickly buy. I honestly haven’t switched to many of the QVC brands because I liked the other brands so I have just gone & purchased the products elsewhere. They made the move to eliminate Florida because they had to save money to keep the doors open. It was very apparent most of the hosts wouldn’t relocate from sunny Florida to PA. However, the QVC hosts they have on the current HSN air made me turn the HSN TV off. It says everything when an OLD former HSN President from 2001 has a party to celebrate all the old hosts & the end of HSN Florida. That is the type of HSN management that use to run HSN. QVC management is so cheap they do absolutely nothing to recognize the end which said everything to me about the type of people running QVC/HSN currently. Sadly QVC has shown HSN the door & doesn’t seem to care to even keep loyal HSN customers so it may be time to start shopping elsewhere.
I am sorry to hear that you can’t order. That is truly not a good thing!
A while back I ordered some sheets (“South Street Loft” brand) and the warehouse sent me the wrong print (one that I already had .. so ordered another print OR so I thought). I did an exchange. When I received the exchange, the warehouse once again sent me the wrong print (the same wrong print). I called HSN and spoke with a rep and the rep stated that they only allow one “free” exchange. I, then, explained to her what happened and the postage was waived. Well, they sent the wrong print again so I called HSN once again! This time I ordered a completely different print that I did not have hoping not to receive the same one that the warehouse kept sending me in error. Finally, when I received the sheet set, it was what I picked out in lieu of what I really wanted (as I was afraid to attempt to order the print I really wanted). They cured me from purchasing South Street Loft brand from them …. nice sheets, but could not seem to get the print I really wanted.
I don’t usually return items; however, recently I received a Diane Gilman jacket in chambray and decided that I preferred the midtone instead. I did an exchange and HSN sent me INDIGO instead of chambray. I will be returning the INDIGO without bothering to try to exchange. It seems that the two times that I have attempted to “exchange” something with HSN that it has been nothing but trouble! The sheet set was NOT a mistake on my part as the warehouse sent me the WRONG print and I just wanted it corrected. The second one, the DG jacket, was just because I changed my mind on the color. I guess I will “eat” the postage on the return because I tried to call them in regard to the wrong DG jacket being sent to me as an exchange and their reps were just too busy and I did not want a call-back due to the phone ringing late at night.
Both times that I have attempted to exchange (one exchange …. the sheet set …. DUE to HSN’s error; second exchange … the jacket … due to my own preference), HSN has sent me the wrong print\color …. one that I did NOT request as a replacement). HSN apparently does not like too many exchanges according to your post. Well, I don’t like errors when I request something specific and they can’t seem to follow through … especially when they seem to repeatedly mess up. I like HSN. I really do, but I will not ever EXCHANGE anything else that comes from HSN. (And I will not probably be shopping at QVC so no worries there).
HSN will never be the same….its obvious already. Heartbreaking that they lost so many of best hosts.
QVC will never have the professionalism, and class that HSN had.
HSN also has the best costumer service, and this is why I have been shopping with them for decades. QVCS prices are thru the roof to the point that it’s an insult to your intelligence. $20 a pound for cod fish… seriously… why the V in QVC.
EASY PAYS ADD UP, ITS SIMPLE ARITHMETIC.
PLEASE BRING DOWN YOUR PRICES SO SO A DAILY SHOPPER CAN AFFORD TO SHOP ON THIS CHANNEL !!!
There’s a Whish foot exfoliator on QVC.
It’s not on the shopping channels, but I’ve heard amazing things about a product called Baby Foot.
Amy is my favorite host or was. Also Helen leaving is really sad. I have spent a bunch of money on this shopping channel as well. While there are some nice hosts on qvc like Leah Williams and Shawn Killinger ,the 2 I watch sometimes and Nancy Yoon is fun to watch too. When youve been watching the same people for years change can be hard to deal with. Im a creature of habit so there it is. Love to all!!! P.S. Valerie Stup her farewell message was so heartfelt and sweet. Shes adorable.
And therein lies the issue. For most of us, we turn off the channel when she is on. That is our right. It’s also the fact that we LIKE shopping with HSN and we know the REASON we are turning off the channel and telling them (HSN) WHY they are losing money when a certain host comes on. One thing I learned, working for a vendor on the Q, is that when the sales aren’t performing in real time, that vendor gets manic or hard sell to try to get people to buy. They use the “we are running out” or “this is the last of the quantity”, or “it won’t be here by morning so buy now”, etc. They will try to pull tricks out of their sales arsenal to make the numbers jump. If the salesperson is not well liked, the numbers will jump a little, then plateau. That reads “unsuccessful but sort of worked”. Salespeople (like Amy, Callie, Suzanne, Lynn, Bobbi, Adam, Michelle, and even Debbie) who are well liked or opinions are respected, don’t have to resort to those tactics and they are known to “be able to sell anything”. Lou Caputo is a vendor who is known to be able to sell ice to an eskimo in a snowstorm. You might see him and a few other vendors (Liz Folce, the Danielson ladies from Benefit, Skip Borghese, etc) sell more with the “low-performing” hosts to keep sales up. Sometimes it works, sometimes it doesn’t.
With Emily and Sarah in particular, the three or four people on this board who are saying we don’t watch them for reasons X, Y, or Z, are only three or four people who are actually posting it on the board. There are literally thousands who are turning off because the hosts turn THEM off. They just don’t post on socials. The numbers don’t lie. HSN will keep the low-performing hosts on but won’t give them many prime spots (unless there is a scheduling problem, illness, etc.) Eventually, their numbers will dwindle and their contracts don’t get renewed.
Make no mistake – and I am ASSUMING to speak for most when I say that we WANT Emily and Sarah to GET BETTER. That’s why we are being so adamant about why we are turning them off.
I didn’t like Debbie at all when she started. She was a little abrasive – but she’s a BIG personality and she HAS toned the yelling down a tad. So the feedback either worked or she realized things and adjusted. I now can watch her without yelling at the TV (kidding) and I don’t mind watching. Sometimes, I actually enjoy her and find myself giggling at some of her comments.
Just my personal insight into what I know to be true in television retail and my own reasons. Just because we don’t say everything’s grand and we like so and so, she’s so pretty, etc doesn’t mean we hate the host. It just means there could be things that could make them better if their numbers are down. Bottom line: it’s NOT personal. We want HSN to succeed. We don’t want them to become QVC and turn into the laughing stock of TV retail.
You are very welcome to disagree with me, but it’s not okay for ANYONE to not allow anyone else to have an opinion. Ultimately, this is HSN’s board and it’s about SALES.
I don’t know about anyone else, but I’m not angry at all about the move. I am, however, disappointed at the changes with HSN/QVC. Since I’ve been shopping with them and it is many, many years, the quality of the offerings have been so disappointing The past few years. All the so-called designers I admired over the years are gone and what is left is nothing but second rate and higher prices. I also feel management had no concern at all for their clientele when they decided to clean house and replace the long time hosts we all admired. So no, I’m not angry. sad and disappointed but happy there are so many other places I now SHOP where the offerings are a much better quality and better price point.