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Moderator- 01.05.25 7:56 PM
Yes, @lucy822, each order should contain a red activation card. The instructions are as follows:
To Activate follow the steps below:
Open your phone package.
Find the Red Activation Card that says START HERE, you will need your phone’s Serial Number which is written inside the white box as it is required for activation.
You do not need to provide a Service Plan PIN during Activation. Your initial Service Plan PIN comes bundled with your phone and will be automatically added during the activation process.
Go to Activate.Tracfone.com or call this exclusive number, 1-800-816-0663.
If you are a current Tracfone customer upgrading to a new phone, you will be able to transfer your service and airtime balance to your new phone. (Safelink customers cannot upgrade or transfer service to this phone)
- Moderator
- 01.04.25 1:40 PM
I’m sorry you’re having trouble with your Tracfone activation, @lucy822. It’s important that you go to Activate.Tracfone.com or call this exclusive number, 1-800-816-0663 for our HSN customers. If you have further problems, please don’t hesitate to reach out again.
Hello peachy79,
I have been using Tracfone for years. I have never had a problem with rolling over my existing minutes and having them combined with the new mins, data, etc. Although you aren’t rolling over, the way to handle this is to call them (Tracfone) again and they will ask for your sim card number. Well, whatever info is in the little book with the red cover. That information identifies your program purchase through HSN. They will activate your phone and you will turn it off and then turn it on again. You should see your minutes by texting Balance to 611 611. Sometimes it happens immediately and sometimes it takes a little longer. If you can call from another phone and do the activation with the technician in real time, you shouldn’t have a problem.
Posted in Forum: ElectronicsHow long do we have to activate this phone? Normally, with Tracfones purchased on HSN/QVC, we have 365 days. However, when this question was asked on the Q site, it responded 350 days for activation. This is to be a gift, so the timing is important to me.
Posted in Forum: Customer ServiceIs it exactly 1 yr from purchase date the time limit to Activate the TracFone to get the 1500 minutes etc that come with the phone? Is there any grace period or other stipulations?
Posted in Forum: ElectronicsIs it exactly 1 yr from purchase date the time limit to Activate the TracFone to get the 1500 minutes etc that come with the phone? Is there any grace period or other stipulations?
Dec. 3 2024 New Galaxy Phone & bundle arrives. I spent 6 hours one Sunday with my Daughter trying to get it activated. Then an additional hour three more times, THAT IS 9 HOURS.
Still will not accept the bundle part of the phone activation.
This is outrageous. Tracfone says no plan associated with the phone. Activation website will not work. HSN was no help. Tracfone is no help. THIS IS A TRUE NIGHTMARE !!!
I have absolutely no choice but to SEND IT BACK
Posted in Forum: Talk Among YourselvesI have used Tracfone wireless for 8yrs and never had a problem. This one is a nightmare. I purchased a new phone at HSN in August and activation was a breeze. Minutes from my old phone rolled over and I kept the same phone number. On 10/15 I couldn’t make calls. 10/16 Tracfone zeroed out my account. The rep at Tracfone only gave me back 1,000 talk text data. I lost 3gigs etc. 10/17 Tracfone yet again zeroed out my account. Today they insulted me again and gave me 1,000 talk text data. I’ll never get back the hours I’ve spent with their so called CS. Service was way better before Verizon bought them. What good is a cell phone if you can’t use it. Dang.
Posted in Forum: Customer ServiceDo you get to activate these whenever you want or do you have to do it right away?? I just bought two and want to store them away. I dont want to find out in 6 months they are no good because I missed an activation deadline.