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call 844-889-9676 new web page hsn.syf.com you have to register account ..your card number stays the same
Posted in Forum: Customer ServiceCalled the former Comenity Bank and was given a website for new bank Synchrony Bank that doesn’t work. http://www.hsn.syf.com
Will probably get rid of this card, don’t want the headache.
I hate Synchrony! So many problems with the Q card and TJX. Closed Q card because of fraud on my account. cS is ignorant and refuse to help. The Q is trying to get rid of the HSN brand. Received letter today from Sync stating for online payment via HSN.SYF.com. No such thing! If u call in payment there is a charge. We are all getting ! SYN is not ready for the transition and we have to suffer. I’m done with online shopping and will shop at brick and mortar stores. Cheaper and no shipping charges. Thanks Q and Sync for ruining HSN.
http://www.hsn.syf.com takes me back to hsn why
Moderator- 08.27.19 11:11 AM
@mick45, they were sent by mail. You can send your payments to:
PO Box 530940
Atlanta, GA 30353-0940
You can also call Synchrony at 888-724-6649 and create an online account at HSN.SYF.com.
- Moderator
- 08.26.19 3:15 PM
Hi @mateenah100, you should be able to set up your online account by going to HSN.SYF.com and using your HSN Credit Card information. If you have the HSN Mastercard, you would have to activate your new card first before setting an account up.
Posted in Forum: Customer ServiceSo do we use our existing HSN account number to register at Synchrony, because they say we are getting a new card and account number sometime in September, but what about payment due before then, can we pay online aftering registering 0n 8/26 and use our existing HSN account number? This is very confusing and not enough explanation. I did get a letter in mail a while ago saying after 8/23 would not be able to access our Comenity account online, and on 8/26 to register online at hsn.syf.com, and new cards and account number would be issued sometime in September, but just wondering if I use my existing HSN account number while registering on 8/26 at hsn.syf.com?
- Moderator
- 08.26.19 11:07 AM
@helbob, sorry for any frustration through this process. You can send your payments to:
PO Box 530940
Atlanta, GA 30353-0940
You can also call Synchrony at 888-724-6649. Starting today you should also be able to create an online account at HSN.SYF.com.
Well, after calling Comenity’s Customer Service number, (1-877-851-3121), I was given a number to call Synchrony Bank’s Customer Service. I called that number and was told it was the wrong number to be calling, so, they gave me another number to call. I called that number and, you guessed it, it was again the wrong number to call concerning our HSN Accounts being transferred to Synchrony. I was given yet another number to call and it was the right one!
For the branch of Synchrony now servicing our HSN Accounts, the number is 1-844-889-9676.
Alissa, (the Customer Service rep I spoke to), explained that the dedicated Website for our Accounts will not be up and running until Monday, August 26-2019 after 8-am EDT. The Website URL is: http://www.hsn.syf.com
Also, we can use our existing HSN Credit Card, but, Synchrony will be sending us new Cards anywhere from Sept 2nd thru Oct; so, be on the lookout for a new Credit Card, (with new numbers), coming in the mail.
Boy, did I ever tear my hair out over this! *lol*
Readytoshop, there is a link on HSN home page today directing you to FAQ. The online acct is available until tomorrow. It may be best to make a payment before tomorrow to ensure your account is up to date in payments during the transformation.
The instructions says to go to http://www.hsn.syf.com after Aug 26th to set up an account.
You also may want to take today to download all of your online statements if you have the paper copies as they are not available after tomorrow.