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Posted in Forum: Talk Among YourselvesI have been trying to hang in there with HSN through all the changes even though I won’t buy anything from QVC.. I don’t like there customer service or management. I made the switch over 30 years ago and have been extremely happy loyal & very very good HSN customer which probably is ending after my customer service interaction today. I rarely return anything to HSN but sadly I return 2 Jay King necklaces because there were 2 stone discolorations that just took away from the entire necklace. I return them on my own so I could insure them. Shipping charges were deducted so I called to inquire why and I was told I have to pay for the original shipping charge plus taxes for the item to be sent out to me. I asked when did this change & she said 3 years ago & I said I just throughly reviewed your return policy and this is not stated anywhere in there. She said miss you can’t expect us to reimburse you for shipping the original item to you. I said you have done it in the past for 30 plus years. She said we don’t do it any longer. I said if I had used the return label I would be deducted the original shipping charge plus the return shipping charge which is 2 shipping charges & she said yes. I am thinking what is the point in shopping with HSN when I can shop with any other retailers and 1. Pay no shipping 2. Not pay shipping for returning an an item. Apparently I wasn’t aware of this change because, I haven’t returned anything in 3 years (which I don’t think is correct) but the point is I already paid shipping once for an item that is unacceptable. If the product had not had any discolorations that made it so noticeable I would have kept it. I realize QVC is financially losing money because they made a critical and probably will end up being their fatal mistake. They think they can just turn HSN customers into QVC customers except YOU CANNOT. It is simple if we were a QVC customer then we would be shopping at QVC but we were shopping at HSN because they provided us with the product lines we preferred and the price points we preferred. The most important factor HSN management had a customer service philosophy that always place customers 1st which ended when QVC purchased them. QVC customer service is always right, customers are always wrong, good loyal customers treated like dirt on bottom of their shoe. QVC forgets customers pay their bills, salaries & keeps their doors open. QVC has eliminated so many of the HSN brands we loved & replaced with QVC brands and they think we will just quickly buy. I honestly haven’t switched to many of the QVC brands because I liked the other brands so I have just gone & purchased the products elsewhere. They made the move to eliminate Florida because they had to save money to keep the doors open. It was very apparent most of the hosts wouldn’t relocate from sunny Florida to PA. However, the QVC hosts they have on the current HSN air made me turn the HSN TV off. It says everything when an OLD former HSN President from 2001 has a party to celebrate all the old hosts & the end of HSN Florida. That is the type of HSN management that use to run HSN. QVC management is so cheap they do absolutely nothing to recognize the end which said everything to me about the type of people running QVC/HSN currently. Sadly QVC has shown HSN the door & doesn’t seem to care to even keep loyal HSN customers so it may be time to start shopping elsewhere.
I am sorry to hear that you can’t order. That is truly not a good thing!
A while back I ordered some sheets (“South Street Loft” brand) and the warehouse sent me the wrong print (one that I already had .. so ordered another print OR so I thought). I did an exchange. When I received the exchange, the warehouse once again sent me the wrong print (the same wrong print). I called HSN and spoke with a rep and the rep stated that they only allow one “free” exchange. I, then, explained to her what happened and the postage was waived. Well, they sent the wrong print again so I called HSN once again! This time I ordered a completely different print that I did not have hoping not to receive the same one that the warehouse kept sending me in error. Finally, when I received the sheet set, it was what I picked out in lieu of what I really wanted (as I was afraid to attempt to order the print I really wanted). They cured me from purchasing South Street Loft brand from them …. nice sheets, but could not seem to get the print I really wanted.
I don’t usually return items; however, recently I received a Diane Gilman jacket in chambray and decided that I preferred the midtone instead. I did an exchange and HSN sent me INDIGO instead of chambray. I will be returning the INDIGO without bothering to try to exchange. It seems that the two times that I have attempted to “exchange” something with HSN that it has been nothing but trouble! The sheet set was NOT a mistake on my part as the warehouse sent me the WRONG print and I just wanted it corrected. The second one, the DG jacket, was just because I changed my mind on the color. I guess I will “eat” the postage on the return because I tried to call them in regard to the wrong DG jacket being sent to me as an exchange and their reps were just too busy and I did not want a call-back due to the phone ringing late at night.
Both times that I have attempted to exchange (one exchange …. the sheet set …. DUE to HSN’s error; second exchange … the jacket … due to my own preference), HSN has sent me the wrong print\color …. one that I did NOT request as a replacement). HSN apparently does not like too many exchanges according to your post. Well, I don’t like errors when I request something specific and they can’t seem to follow through … especially when they seem to repeatedly mess up. I like HSN. I really do, but I will not ever EXCHANGE anything else that comes from HSN. (And I will not probably be shopping at QVC so no worries there).
HSN will never be the same….its obvious already. Heartbreaking that they lost so many of best hosts.
QVC will never have the professionalism, and class that HSN had.
HSN also has the best costumer service, and this is why I have been shopping with them for decades. QVCS prices are thru the roof to the point that it’s an insult to your intelligence. $20 a pound for cod fish… seriously… why the V in QVC.
EASY PAYS ADD UP, ITS SIMPLE ARITHMETIC.
PLEASE BRING DOWN YOUR PRICES SO SO A DAILY SHOPPER CAN AFFORD TO SHOP ON THIS CHANNEL !!!
There’s a Whish foot exfoliator on QVC.
It’s not on the shopping channels, but I’ve heard amazing things about a product called Baby Foot.
Amy is my favorite host or was. Also Helen leaving is really sad. I have spent a bunch of money on this shopping channel as well. While there are some nice hosts on qvc like Leah Williams and Shawn Killinger ,the 2 I watch sometimes and Nancy Yoon is fun to watch too. When youve been watching the same people for years change can be hard to deal with. Im a creature of habit so there it is. Love to all!!! P.S. Valerie Stup her farewell message was so heartfelt and sweet. Shes adorable.
And therein lies the issue. For most of us, we turn off the channel when she is on. That is our right. It’s also the fact that we LIKE shopping with HSN and we know the REASON we are turning off the channel and telling them (HSN) WHY they are losing money when a certain host comes on. One thing I learned, working for a vendor on the Q, is that when the sales aren’t performing in real time, that vendor gets manic or hard sell to try to get people to buy. They use the “we are running out” or “this is the last of the quantity”, or “it won’t be here by morning so buy now”, etc. They will try to pull tricks out of their sales arsenal to make the numbers jump. If the salesperson is not well liked, the numbers will jump a little, then plateau. That reads “unsuccessful but sort of worked”. Salespeople (like Amy, Callie, Suzanne, Lynn, Bobbi, Adam, Michelle, and even Debbie) who are well liked or opinions are respected, don’t have to resort to those tactics and they are known to “be able to sell anything”. Lou Caputo is a vendor who is known to be able to sell ice to an eskimo in a snowstorm. You might see him and a few other vendors (Liz Folce, the Danielson ladies from Benefit, Skip Borghese, etc) sell more with the “low-performing” hosts to keep sales up. Sometimes it works, sometimes it doesn’t.
With Emily and Sarah in particular, the three or four people on this board who are saying we don’t watch them for reasons X, Y, or Z, are only three or four people who are actually posting it on the board. There are literally thousands who are turning off because the hosts turn THEM off. They just don’t post on socials. The numbers don’t lie. HSN will keep the low-performing hosts on but won’t give them many prime spots (unless there is a scheduling problem, illness, etc.) Eventually, their numbers will dwindle and their contracts don’t get renewed.
Make no mistake – and I am ASSUMING to speak for most when I say that we WANT Emily and Sarah to GET BETTER. That’s why we are being so adamant about why we are turning them off.
I didn’t like Debbie at all when she started. She was a little abrasive – but she’s a BIG personality and she HAS toned the yelling down a tad. So the feedback either worked or she realized things and adjusted. I now can watch her without yelling at the TV (kidding) and I don’t mind watching. Sometimes, I actually enjoy her and find myself giggling at some of her comments.
Just my personal insight into what I know to be true in television retail and my own reasons. Just because we don’t say everything’s grand and we like so and so, she’s so pretty, etc doesn’t mean we hate the host. It just means there could be things that could make them better if their numbers are down. Bottom line: it’s NOT personal. We want HSN to succeed. We don’t want them to become QVC and turn into the laughing stock of TV retail.
You are very welcome to disagree with me, but it’s not okay for ANYONE to not allow anyone else to have an opinion. Ultimately, this is HSN’s board and it’s about SALES.
I don’t know about anyone else, but I’m not angry at all about the move. I am, however, disappointed at the changes with HSN/QVC. Since I’ve been shopping with them and it is many, many years, the quality of the offerings have been so disappointing The past few years. All the so-called designers I admired over the years are gone and what is left is nothing but second rate and higher prices. I also feel management had no concern at all for their clientele when they decided to clean house and replace the long time hosts we all admired. So no, I’m not angry. sad and disappointed but happy there are so many other places I now SHOP where the offerings are a much better quality and better price point.
I am watching your last show with Bobbi Ray and Skip & Amanda now~ As a customer of both HSN & QVC for 30 years, I have so enjoyed watching & shopping with you! I have gotten to know some of your amazing hosts and after shopping these many years, I feel like we are family! I have a closet bursting w/so many of your beautiful clothes by so many of my fav vendors! Too many to mention but I have responded to everyone! I have so many shoes & boots that are so comfy! Not to mention all my jewelry I have bought by Colleen and other amazing jewelers. As a valued shopper, I want to express how much I loved shopping for all my clothes and don’t have to go to another store! I know my true sizes from shopping with you & I trust and love your customer service policy! I hope to maybe one day work w/your company but just wanted to say THANK YOU! and it’s been a pleasure shopping my 30 yrs with Perlier, also them being with you, I ordered their new Black Rice wipes! Sorry this is so long but I love so many of your hosts & there are a handful who are Scorpios like me! I feel that’s very special with Colleen, Bobbi Ray & Lynn~God bless you on your next chapter & thank you to the hosts who will not be moving. Happy tears to my 30 years shopping with your Florida headquarters!
Ms. Lee Chears
I too feel the future will have the policies and atmosphere of QVC will be run into HSN. I have tried to like watching QVC, but just can’t. I search on the website for a few of their items I like. So many of their hosts, IMO, are just sales people and don’t really know the products they are selling. I felt that most, but not all of HSN’s hosts, understand the products.
and have you noticed that both sell the same products, but usually under a different name? like Origami- same product on TV w/Origami sticker on it, but QVC calls it something else?My shopping at these 2 will be greatly reduced – but at least then I will save $$$.
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March 27, 2025: QVC Group today reorganized teams across our company as part of our strategy to grow by becoming a live social shopping company. Through our WIN growth strategy, we intend to increase revenue while maintaining adjusted OIDBA margin. We are pursuing three priorities:Wherever She Shops: Drive live shopping content to everywhere she spends her time
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As a result of this reorganization, we made the very difficult decision to eliminate a number of roles. In the U.S., this impacts approximately 900 team members across HSN, QVC US and our Global Shared Services. For many of these individuals, today will be their last day with QVC Group. Some will continue working with us for several months, mainly to support the transition of the HSN broadcast and the St. Petersburg campus.In our international markets, we are proposing several organizational changes. We will be sharing the detail with potentially affected individuals and, where applicable, engaging in negotiations with relevant employee representation bodies, in accordance with local laws. If consultation processes are required in a QI market, no changes in that market will be effective until those processes are completed.
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From Stacy Bowe, President, HSN Brand & US Merchandising
Dear HSN Family,
I hope this letter finds you well. As you may have heard, after 48 incredible years calling St. Petersburg, Florida home, HSN is embarking on a new adventure. We are relocating our operations to our corporate headquarters in West Chester, Pennsylvania, already home to our sister brand QVC. We will complete this move at the end of June.
Let me be clear: The HSN you know and love is not going anywhere. While our address is changing, the fun is here to stay. We will continue to take you on a journey, where you can embrace the new, celebrate your uniqueness, find special products that enrich your life, and of course, have tons of fun. We will continue to offer a lively, entertaining mix of hosts, celebrities and industry experts.
This move gives our team access to world-class studios and cutting-edge technology, so we can keep making your shopping experience better. We’re investing to bring you a wider variety of shows and videos in more places – including TV, social media, streaming, our own website and app, and others – more seamlessly than ever before.
Our most popular HSN programming will continue uninterrupted – we can’t wait to celebrate our 48th Birthday with you in just a few days, and we’ve got lots more fantastic events coming up! Many of our beloved hosts — Sarah Anderson, Debbie Denmon, Adam Freeman, Nicole Hickl, Tamara Hooks, Tina Jennings, Emily Lampa, Ty Mayberry, Callie Northagen, Suzanne Runyan, and Siaoming Wong — are making the journey with us to Pennsylvania, so you’ll see plenty of familiar faces, and we’ll introduce some new friends as well. Our commitment to bringing you innovative products, captivating content, and unforgettable moments is unwavering.
And to celebrate this move, we’re excited to offer free shipping this weekend – Saturday, June 21 & Sunday, June 22!
Thank you for being part of our HSN family. Your loyalty, enthusiasm, and trust have been the foundation of our success for nearly five decades. We can’t wait to continue this incredible journey with you from our new home. Here’s to the next chapter of the HSN story—one we’ll write together!
With gratitude and excitement,
Stacy Bowe
President, HSN Brand & US Merchandising
Keymaster- 06.21.25 9:57 AM
Posted in Forum: Customer ServiceFrom Stacy Bowe, President, HSN Brand & US Merchandising
Dear HSN Family,
I hope this letter finds you well. As you may have heard, after 48 incredible years calling St. Petersburg, Florida home, HSN is embarking on a new adventure. We are relocating our operations to our corporate headquarters in West Chester, Pennsylvania, already home to our sister brand QVC. We will complete this move at the end of June.
Let me be clear: The HSN you know and love is not going anywhere. While our address is changing, the fun is here to stay. We will continue to take you on a journey, where you can embrace the new, celebrate your uniqueness, find special products that enrich your life, and of course, have tons of fun. We will continue to offer a lively, entertaining mix of hosts, celebrities and industry experts.
This move gives our team access to world-class studios and cutting-edge technology, so we can keep making your shopping experience better. We’re investing to bring you a wider variety of shows and videos in more places – including TV, social media, streaming, our own website and app, and others – more seamlessly than ever before.
Our most popular HSN programming will continue uninterrupted – we can’t wait to celebrate our 48th Birthday with you in just a few days, and we’ve got lots more fantastic events coming up! Many of our beloved hosts — Sarah Anderson, Debbie Denmon, Adam Freeman, Nicole Hickl, Tamara Hooks, Tina Jennings, Emily Lampa, Ty Mayberry, Callie Northagen, Suzanne Runyan, and Siaoming Wong — are making the journey with us to Pennsylvania, so you’ll see plenty of familiar faces, and we’ll introduce some new friends as well. Our commitment to bringing you innovative products, captivating content, and unforgettable moments is unwavering.
Thank you for being part of our HSN family. Your loyalty, enthusiasm, and trust have been the foundation of our success for nearly five decades. We can’t wait to continue this incredible journey with you from our new home. Here’s to the next chapter of the HSN story—one we’ll write together!
With gratitude and excitement,
Stacy Bowe
President, HSN Brand & US Merchandising
I agree, the move to join QVC was never a good idea. To close HSN and ruin the careers of hundreds is just unacceptable. Looks like shopping at Thrift stores will be my new hobby. For my favorite brands like Skinn, I will go directly to their web site.
Ive said several times that i too am not happy about this move. still think qvc is going to take over hsn in time. At least 3 of my fav hosts are leaving. I will be doing line shopping than watching. And if the customer matters ,whats wrong with letting others know your disappointed in whats happening? we all have a right to our own feelings.
Please keep Helen, Michelle, Valerie, Rebecca, Guy, and Amy. I love watching their presentations, I trust their insights, and they know how to do their jobs.
It is right to cut Natasha, Lynn, Marlo, and Bobbie, even though many have enjoyed watching them over the years. They have shrinking or nonexistent customer fan bases at this time.
Please get rid of the following hosts as they will not be missed by the majority of HSN customers: Sarah, Adam, Tamara, Tina, and all of Tina’s new “friends” (Siaoming, Emily, Ty). They are so boring to watch, make a lot of mistakes that are not entertaining, and I don’t buy things from them when they are on TV because their selling skills are weak.
Keeping Debbie, Suzanne, Callie, and Nicole are the only best decisions being made right now.
Please cut over half of the QVC hosts since almost all of the current HSN hosts are better, period.
I already stopped watching QVC years ago because the hosts are mostly all 50-59 year old women, it is a tired look not even about age (not about being old, growing old is a privilege), I am in my late 30’s, and I do not relate to Gen X at all. I’d rather see Boomers, Millennials, and Gen Z selling me things: Gen X falls flat on TV right now for most people.
You are keeping a majority of the boring hosts, and if you do not reassess and start flipping the dropped and kept host lists, I will stop tuning in to HSN come July 2025 and I’ll take my social media following with me. So sad, please listen to the customers so you will not go out of business to all of these cheapy starter TV shopping networks that copy you.