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Posted in Forum: Health & Wellness
I have written to HSN and QVC on this subject for months. I get no response. I and my family have been shopping on HSN for years. We have purchased many things, and like most people, we have become somewhat attached to the hosts and guest hosts. As a retired business consultant, I fully understand the economies of consolidation. QVC has decided that it is in their economic interest, long term, to consolidate operations in one location. Good luck with that and May you achieve success.
Having said that, you are being more than a little short sighted with the future of your guest hosts and some of the models and support staff that served their appearances. Through out the COVID shutdown, you allowed remote broadcasts. Guest hosts did this effectively using inadequate lighting and facilities. The job was still effective. I have contacted some of the outstanding product presenters that we know, love, trust, and purchase from. They tell me they were offered no choice. Either move to PA or “see you later.”
I found this very dismissing of not only your fantastic guest hosts, but of your HSN viewers as well. I must conclude by your lack of response to my previous communication attempts, and the choices these fine people have been given, that the “see you later” goes for customers as well. The quest hosts I contacted are both males and have been with HSN for over ten years.
Both indicated they would set up proper remote areas at their expense if asked. Both said they would continue. Why doesn’t HSN continue with these great people? Your customers love them, trust them, and buy from them regularly. One man is so good at what he does his last five presentations were sell outs. HSN must realize after all these years that it is not always a wonderful product selling itself. It is the quality of the presentation.Lastly, their is no question that you can do remote guests easily. I watched yesterday as the outstanding chef Curtis Stone did remotes all day.
Recently, my aunt purchased a Lounge Doctor based on the recommendation of the guest host. Please take a moment to offer remotes to such people as Bob Circosta and Matt Peters. Your customers will appreciate it and so will the venders that they work with.Please help.
Posted in Forum: Health & WellnessI have written to HSN and QVC on this subject for months. I get no response. I and my family have been shopping on HSN for years. We have purchased many things, and like most people, we have become somewhat attached to the hosts and guest hosts. As a retired business consultant, I fully understand the economies of consolidation. QVC has decided that it is in their economic interest, long term, to consolidate operations in one location. Good luck with that and May you achieve success.
Having said that, you are being more than a little short sighted with the future of your guest hosts and some of the models and support staff that served their appearances. Through out the COVID shutdown, you allowed remote broadcasts. Guest hosts did this effectively using inadequate lighting and facilities. The job was still effective. I have contacted some of the outstanding product presenters that we know, love, trust, and purchase from. They tell me they were offered no choice. Either move to PA or “see you later.”
I found this very dismissing of not only your fantastic guest hosts, but of your HSN viewers as well. I must conclude by your lack of response to my previous communication attempts, and the choices these fine people have been given, that the “see you later” goes for customers as well. The quest hosts I contacted are both males and have been with HSN for over ten years.
Both indicated they would set up proper remote areas at their expense if asked. Both said they would continue. Why doesn’t HSN continue with these great people? Your customers love them, trust them, and buy from them regularly. One man is so good at what he does his last five presentations were sell outs. HSN must realize after all these years that it is not always a wonderful product selling itself. It is the quality of the presentation.Lastly, their is no question that you can do remote guests easily. I watched yesterday as the outstanding chef Curtis Stone did remotes all day.
Recently, my aunt purchased a Lounge Doctor based on the recommendation of the guest host. Please take a moment to offer remotes to such people as Bob Circosta and Matt Peters. Your customers will appreciate it and so will the venders that they work with.Thanks for listening to me.
Posted in Forum: Customer ServiceI have written to HSN and QVC on this subject for months. I get no response. I and my family have been shopping on HSN for years. We have purchased many things, and like most people, we have become somewhat attached to the hosts and guest hosts. As a retired business consultant, I fully understand the economies of consolidation. QVC has decided that it is in their economic interest, long term, to consolidate operations in one location. Good luck with that and May you achieve success.
Having said that, you are being more than a little short sighted with the future of your guest hosts and some of the models and support staff that served their appearances. Through out the COVID shutdown, you allowed remote broadcasts. Guest hosts did this effectively using inadequate lighting and facilities. The job was still effective. I have contacted some of the outstanding product presenters that we know, love, trust, and purchase from. They tell me they were offered no choice. Either move to PA or “see you later.”
I found this very dismissing of not only your fantastic guest hosts, but of your HSN viewers as well. I must conclude by your lack of response to my previous communication attempts, and the choices these fine people have been given, that the “see you later” goes for customers as well. The quest hosts I contacted are both males and have been with HSN for over ten years.
Both indicated they would set up proper remote areas at their expense if asked. Both said they would continue. Why doesn’t HSN continue with these great people? Your customers love them, trust them, and buy from them regularly. One man is so good at what he does his last five presentations were sell outs. HSN must realize after all these years that it is not always a wonderful product selling itself. It is the quality of the presentation.Lastly, their is no question that you can do remote guests easily. I watched yesterday as the outstanding chef Curtis Stone did remotes all day.
Recently, my aunt purchased a Lounge Doctor based on the recommendation of the guest host. Please take a moment to offer remotes to such people as Bob Circosta and Matt Peters. Your customers will appreciate it and so will the venders that they work with.Thanks.
Posted in Forum: Talk Among YourselvesI have written to HSN and QVC on this subject for months. I get no response. I and my family have been shopping on HSN for years. We have purchased many things, and like most people, we have become somewhat attached to the hosts and guest hosts. As a retired business consultant, I fully understand the economies of consolidation. QVC has decided that it is in their economic interest, long term, to consolidate operations in one location. Good luck with that and May you achieve success.
Having said that, you are being more than a little short sighted with the future of your guest hosts and some of the models and support staff that served their appearances. Through out the COVID shutdown, you allowed remote broadcasts. Guest hosts did this effectively using inadequate lighting and facilities. The job was still effective. I have contacted some of the outstanding product presenters that we know, love, trust, and purchase from. They tell me they were offered no choice. Either move to PA or “see you later.”
I found this very dismissing of not only your fantastic guest hosts, but of your HSN viewers as well. I must conclude by your lack of response to my previous communication attempts, and the choices these fine people have been given, that the “see you later” goes for customers as well. The quest hosts I contacted are both males and have been with HSN for over ten years.
Both indicated they would set up proper remote areas at their expense if asked. Both said they would continue. Why doesn’t HSN continue with these great people? Your customers love them, trust them, and buy from them regularly. One man is so good at what he does his last five presentations were sell outs. HSN must realize after all these years that it is not always a wonderful product selling itself. It is the quality of the presentation.Lastly, their is no question that you can do remote guests easily. I watched yesterday as the outstanding chef Curtis Stone did remotes all day.
Recently, my aunt purchased a Lounge Doctor based on the recommendation of the guest host. Please take a moment to offer remotes to such people as Bob Circosta and Matt Peters. Your customers will appreciate it and so will the venders that they work with.Thanks for listening.
I must admit I am a little nervous about HSN moving to PA. I know that at first, there will be little to no change, but eventually, it will change. I shop at both HSN and QVC. I spend thousands yearly on shopping with HSN and QVC. I think HSN is much better in terms of pricing, and the hosts are more informative. I do think QVC should model after HSN. I like the host on QVC, but what was said in some of the other posts is true. Sorry, I don’t mean to hurt anyone’s feelings. HSN is my favorite, but the former shopping network Shop HQ, which went out of business, was more informative with product information. I wish all the hosts, both on QVC and HSN, much success. What happened to the models on HSN? I miss them. Sorry, the models on QVC are not as good at modeling clothing as HSN models. I just don’t know what it is. There is no personality there. I’m sorry that some of the models didn’t make the move. I hope that HSN keeps giving us great, affordable products
Posted in Forum: HSN TVI must admit I am a little nervous about HSN moving to PA. I know that at first, there will be little to no change, but eventually, it will change. I shop at both HSN and QVC. I spend thousands yearly on shopping with HSN and QVC. I think HSN is much better in terms of pricing, and the hosts are more informative. I do think QVC should model after HSN. I like the host on QVC, but what was said in some of the other posts is true. Sorry, I don’t mean to hurt anyone’s feelings. HSN is my favorite, but the former shopping network Shop HQ, which went out of business, was more informative with product information. I wish all the hosts, both on QVC and HSN, much success. What happened to the models on HSN? I miss them. Sorry, the models on QVC are not as good at modeling clothing as HSN models. I just don’t know what it is. There is no personality there. I’m sorry that some of the models didn’t make the move. I hope that HSN keeps giving us great, affordable products
HSN seems to be adopting QVC s/h practices when you order from QVC they don’t give tracking info when you get an update on the package it’s already @ your front door not good business practice at all. I know this because I ordered a few items from them last year tracking was awful. Hope & pray thing will get better but I’m not shopping much on either site not crazy about their lack of CUSTOMER CARE, not standing behind warranties they offer, the tracking or not being able to track our packages & you would think they would let us returns items for FREE when they just don’t work & we need to return it without paying a label fee/shipping fee but I guess this is what business do when they think we can’t shop other places. Their deals are not always great & I have found the same items much cheaper & no s/h. Shop around have a Blessed day.
Posted in Forum: HSN TVI just saw a TV commercial for this game show. And this is season two.
“Grab your ribbons and get ready to rumble, because these competitors have zero chill when it comes to holiday hijinks in Wrapped!, an original gameshow from QVC+ and HSN+. Join host Ricki Lake each week and see 3 new crafty contestants come to bows as they fight to overcome unique gift-wrapping challenges, all in the hopes of winning $5000. Along the way, shop the fab finds, seasonal décor, and more you see on screen and check off a few names from your own shopping list. Get ready for a fiercely festive competition, only on QVC’s free TV streaming service, QVC+ and HSN+.”
QVC needs to adopt the online shopping platform of HSN as it is more user friendly.
I’d also tell QVC that Jane Tracey and Shawn K should take cues from the HSN hosts, esp. Callie and Sarah in terms of discussing the product and what is of interest to the viewers. If you want us to shop, then we need to know specifics on the products. These 2 QVC women are more interested in their own personal family stories, looking at themselves in the mirror or shopping while working, leaving the guest host to “sell”. Frankly, when these 2 are on air, I shut it off, as it’s a waste of my time. I prefer hosts like Amy, Leah, Jane and Pat who explain the products and make sure we know what we are ordering.
Odd, I’d think QVC would be equally interested as it would cut down on returns and add to their profitability which has sunk recently.
Just a point of view of a professional business person.
I understand about the move and changes but a lot of the host I’ve watched over the years I will
truely miss. Out of all the shopping shows HSN is the best then QVC . Love you guys . Good luck .
I agree. I have shopping rules I always follow. I don’t buy anything for which there is no price or anything I can’t see. Measurements, material and even description can unfortunately be “fudged”. QVC is beginning to do the same thing, making me wonder if they are trying some kind of experiment. I hope not.
I hope they don’t start sending hosts and crew to Italy and other places like QVC does. It causes prices to escalate. Their prices on QVC have become higher than what I find out in stores, even their clearance. I quit buying their clothes especially Denim and co. HSN still has great prices on many products. Even so, both have lost the practice of what the TV shopping started for which was great prices due to no overhead. Leave HSN more like it was traditionally supposed to be – more affordable. Good luck to the new adventure. Just remember customers keep you here.
I appreciate your quick response to my comment. I honestly have never had a bad experience with HSN CS in 42 years of shopping with you, so to get two in the same day, albeit very different, was odd and frustrating. I think the cancelling of the one product that I really wanted AND the fact that both of the CSR truly didn’t know what they could and couldn’t do…and had to have a customer guide them was kind of mind blowing. Neither were willing to listen to what I was telling them and both were (obviously) working from home, when they need onej on one guidance.
As for the $10 SK. Thank you. Not necessary but always welcomed. I am more concerned about your CSR getting trained correctly. Right now, they are following the horrible CS of QVC, not the great standards that HSN has always presented to me.
Thank you. I hope that these two CSR get their training that they desperately need. There truly is a problem when the customer knows more about their job than they do, and they are NOT in training and left on their own.
Good luck and thank you.
I gave up on HSN and QVC a long time ago. I do purchase from time to time the basics like a bra, Isaac’s pants and one or two other items. There are so many other online shopping boutiques that are so much better with their offerings, their shipping fees, and the returning of items. Just scout around and take a look. I am so glad I gave up on those two online shopping disasters. All the good designers and all the fashionable clothes are gone and what’s the point?
Posted in Forum: FashionThe models that guide my HSN purchasing decisions were left behind in Florida. Kenya, Carol and Victoria allowed me to see just how the clothes would look or fit on my body. This change will no doubt really limit the clothing that I purchase from HSN. Now I will have to go into the HSN Retail Store to try on things.
I have not seen any PA HSN TRAINED models that will convince me to make a clothing purchase. This is both serious and sad because I loved to purchase things for myself and others online. My daughter is also a focused HSN shopper that feels let down. This change/move may work out for QVC, but the HSN shoppers that I know are not impressed. Shopping on QVC.com is not an option for us.