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They will probably disappear if they continue to treat exchanges like they are returns and then harass the customer about HSN’s error (HSN deleted future flex pays and reimbursed payment that was made ON AN EXCHANGE which probably caused a “red flag”) as HSN can’t seem to figure out what HSN did wrong. They basically force the customer to do research and explain HSN’s error to HSN because they are harassing the customer about something that is CLEARLY no fault of the customer’s. The customer coded the item as a return. Why doesn’t HSN pay attention to their OWN codes? Lastly, the customer (me) did explain to HSN that they needed to REINSTATE the charges that they deleted in order to balance their balance sheet as it was an EXCHANGE not a RETURN!!! HSN did reinstate the charges as they should have, but NOW it seems that there are two pending charges showing up on my HSN credit card. It is like HSN is attempting to double charge me. HSN does not want to cheated. Well, HSN, neither DO I so I hope that those two pending charges drop off as they should not even be there!
Moderator- 07.03.25 8:27 PM
Hi @allwaysshoppin, I am truly sorry to find out about your previous experience. It’s understanding that you felt like you were getting a run-a-around to get your refund. This is never our intention. Your feedback here is important to us, and it’s been shared with the appropriate teams as we are always listening out for ways to improve. To receive coupons (like the Refer-A-Friend coupons) you’ll want to ensure your email is up-to-date, and that you’re signed up to receive promotional emails under your HSN.com account. Also, often times coupon codes are left under your Coupons & KA$H tab so be sure to check there for edibility towards your orders.
- Moderator
- 06.13.25 9:01 PM
Hi @sherryrose, I know every dollar counts & we want you saving! If you haven’t already, you can also find other ways to save by signing up for promotional emails, also from time-to-time codes will appear on your HSN.com account under KASH * Coupons. Your honest feedback has been shared for consideration. Thank you for sharing this with us.
- Moderator
- 04.04.25 8:03 PM
Hi @ebony46. I am terribly sorry for the troubles with applying your discount code and Ka$h credit. Please send an email to HSNSocialCare@hsn.com with the coupon code. If you ever have any troubles with codes or applying KASH consider contacting us prior to canceling. We’re always here to help out!
- Moderator
- 09.29.24 7:33 PM
I am truly for the frustration caused by your 20% coupon code not working properly, @jmc1365. We always want those codes to be trouble-free. We are always happy to assist with these situations. I see the most recent order that was canceled, and have issued you some KA$H on your account that will more than cover the original 20% off. The KA$H is good until 11/28/2024.
I apologize that I am unable to handle the statement issue. Because that card is owned and maintained by an outside banking institution, you will need to call Synchrony Bank at (844)-889-9676 7:00 AM EST- 2:00 AM EST, 7 days/week.
HSN Cardholders can also reach a Synchrony customer service representative from 7:00 AM – 2:00 AM ET, 7 days a week, via live chat at hsn.syf.com!
Posted in Forum: Customer ServiceOn Thursday August 15 I placed an order online for HP printer @ $199.99 (free shipping) I used the VIP Thursdays $15 off $75 (code 183662) I received my email and to my surprise it worked….but then it didn’t.
It showed me the new total $199 – $15 + tax (I think $203) before I hit submit…but when I checked my email today I was charged the full price. I also checked my HSN card just in case and the full $219.49 was charged! This has happened to me so many times and I usually just let it go but with this purchase…I would not have purchased if I didn’t have the coupon.
What’s going on with coupons & codes not working??
- Moderator
- 05.16.24 5:08 PM
I am truly sorry you weren’t able to reach us when you wished to purchase using your birthday discount, @elsie5. We do have a small window of time each day when our service agents are not available but when you place your order between 1 am and 8 am ET, your order will not process until midnight ET so there is time to reach us once we’re available to help.
I share your disappointment and hope to make things right for you. After all, birthdays are for celebrating and having good times, and it seems this experience fell far short of that.
I have issued you Spendable KA$H on your account that exceeds your birthday discount amount. It expires on 7/15/2024.
You can always locate your KA$H and coupon codes in your Coupons & KA$H section of your account when you’re signed in.
We appreciate your business and hope you will come back to find something you like!
On behalf of everyone here at HSN, we hope you have a fantastic birthday!
-Lynne
Posted in Forum: Customer ServiceWhy am I no longer getting emails on the t/s, when to watch, and promo codes? I have got them for years. I signed up again for them and got none. Dr Nassif was on today. I have him checked on when to watch. Received no email. What is going on?
Posted in Forum: Talk Among YourselvesI don’t know what is going on. I am no longer receiving hsn emails about the t/s, and when to watch, sales, and promo codes. I received these for years and now stopped. I even signed up again for emails. Anyone else having this problem?
The vendor has not provided the Case Voucher Codes for the 2 Tablets that I received from HSN. Please determine why HSN sent the incorrect Case Voucher Code documents with the tablets. Please contact caseabout and determine when I will receive the codes for the 2 fire HD 10 Tablet that HSN sold me.
Thank you,
Posted in Forum: ElectronicsCannot get the promo codes to work on the Nova website. One of several issues with the purchase of this laptop from HSN and HP.
EVEN if it’s a temp charge, those usually take 48-72 hours to come off. Why charge if they are going to deny it? I’ve never had a multipay denied ever, and I’ve used it for bigger ticket items many times. In fact in my case because this was $1600, I had the option at my usual place of business for 4 pay, but the 5 pay lowered it a bit so I thought why not. Got an alert from my bank of the charge, then a pop up from HSN saying DENIED. ZERO reason any charge should go through if they are not going to honor the deal. I was already frustrated that their discount codes sent to me wouldn’t work either (read the fine print lol)
Posted in Forum: Customer ServiceWhy offer a 20% code, that doesn’t work. The item I wanted to order was not a clearance, item, or a one time price item, or todays special, I tried many times with no success. Just to let HSN know you’re not very encouraging, giving bogus codes.
…and on top of that no coupons, no “fun” (spin to win coupons, coupons on your dashboard, participation with “codes” on TV for coupons like customer appreciation month or HSN Birthday month), S/H prices are outrageous, no more buy more save more and it takes FOREVER to get items… and now HSN just raised their prices (again) on their clearance items (they did it a few times over the past couple years but never by this much!) I’ve heard of clearance prices going down but UP? Ridiculous!!! (ex: Heidi Daus “Fancy Lady, Fancy That” Simulated Pearl Beaded Necklace 732-981 — I bought it on clearance June 9th (2021) for $75.74 – now the “clearance” price is $78.39 and still $5.50 shipping! While I’m sad about all these problems with HSN, mu husband is ELATED! Take care everyone and please read this stuff HSN and try to make some changes. for you loyal customers and hopefully new customers.
Posted in Forum: Clearance, Special & CouponsRetailmenot 20% cash back on HSN today and tomorrow, Nov 5 and 6, 2020
Rakuten 10% cash back today (not sure about tomorrow)Both sites also have some coupon codes. Good luck!