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I fully concur. For 5-6 months, HSN had free shipping on orders $75+, a very reasonable threshold in my opinion. They also capped shipping at $5 or $6 if you weren’t going to hit $75, another provision I thought imminently reasonable.
Now, shipping charges are back and more evil than ever! I had several clearance items in my bag, sale items too, and though the total of my merchandise was less than $200, the shipping charge was over $40! I’m sorry, I won’t pay 20% of my order as shipping, it’s unacceptable.
I wrote to them, mail, and posted on Twitter and Facebook, but nothing from HSN. I hope anyone reading about this may post online or here, or even call HSN. Sure, emptying a shopping cart and NEVER purchasing those items gets noticed, but I think calls and especially social media posts are noticed much more.
Today while Jay King is on, I found a clearance item which lowered the shipping to $3.50. While I’d like to order more, the shipping gets prohibitive, but I am not on a TOTAL BOYCOTT. I think $3.50 is within reason ordering an item under $70 that was over $140.
I point out to HSN, however, that major online competitors like Amazon, Walmart, JTV, the USMint, online coin dealers, QVC (owned by the same company as HSN) has free shipping as well, the limit is on auto-ship orders which only get Free Shipping on the first shipment, then for vitamins and so forth, so far Lessman appearances have had free shipping, but for the record, so does CVS, RiteAid and Walgreens, with varied minimum orders but no more than $50,
HSN IF YOU ARE READING: If $75 wasn’t too low for you, have you considered $100? It’s common for many sellers of collectibles or online jewelers, in the US and abroad.
Might you also not consider perhaps TIERED shipping, maybe up orders of $50 for $5, orders $75 about $7.50, and then cap the shipping at $10 for orders of $100+? I’m not saying it’s the best for you or your customers, BUT might be doable? I had items over $200 that you didn’t sell because I refused to pay the $40+ shipping for items that weigh a few ounces. Maybe $10 is worth a $200+ sale? I might bite that bullet.
I’ll be curious if anyone has creative shipping fees.
Cheers.