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Follow up Follow up to my previous posts. On the synchrony site, I have filled out all the questions on the Dispute Forms at Sync Bank site for EACH of the returned items that I am not getting return credit for. Lucky I keep ALL the return documentation because they ask for it all. Entering ALL the UPS numbers (they are long), return date, item numbers. Took a lot of time however I did it as I eep all documentation. I did get an answer from them that they returned interest rates, shipping back, etc to me buy I will still have to wait for my $206 return ( there should be more) –again–WAIT FOR WHAT? So I will not pay the 206$ right now and wait as they suggested until they finally credit my account. It just shows that this remains on my account until the Sync Bank decides to give me credit. But I will pay the rest of my HSN card off and not use it again. If you use something like American Express they would come to your assistance with this nonsense.
Posted in Forum: ElectronicsBought an iPad and used wrong payment method so I cancelled the order. Seemed fine until they took out $1407 from my account and I thought it was okay I could get it back in an hour. Bought iPad again using correct payment method and hsn cancelled the order 2 hours later and took the money out of my credit card. Contacted support in the morning and they tell me it was something fraudulent. I say okay, but then they say it was something fraudulent on MY end. I get extremely angry as to why that’s even the case and now I’m down $3000 instead of the initial $1407 and both payments are still pending on PayPal. Apparently they have 30 days to accept a payment. I was WILLING to spend $1407 for a good investment and I lost an additional $1407 and now I have barely any money to buy groceries or anything. You guys are trash and I will NEVER do business with you guys again.
Today I am going to work with customer Service to totally pay off my HSN card. This sounds silly but it takes so long to get credit for returned items that it is difficult to figure out what you actually totally owe. I have looked on the HSN website and the closest I can find is to track your “return” by the UPS shipping number. If you have multiple things being returned in a return box you have a real complication-which is what I have. Even if your returned item is listed on your order listing and it says “returned” it does not mean you have been given credit for it as that takes 3-5 MORE days. I have found it takes MORE than 3-5 days. In fact if you do not call it might not be EVER. So today I will spend a good deal of time with customer service going through my returns, getting them seriously credited to my HSN account and then pay it off entirely. Then do not order from them. Let the account totally clear. I am a loyal customer since 1997. Sad.
Shipping and handling cost have become ridiculous with HSN. I understand that shipping costs have gone up all over but their business model for shipping and especially for a return is not up to what we can get in other places. Especially the time that it takes to get credit put back on your HSN account or any credit card when you make a return. It sometimes takes Weeks after it arrives back at their HSN return center. And then I usually have to call customer service to go through each item, the UPS number, shipping date, etc ON EVERY ITEM IN A BOX sent back. This is totally unacceptable. Over the last year I have shopped more with vendors who can give me immediate credit or 24-48 hour credit back upon return to one of their stores. Some items that I have loyally purchased at HSN (ex. Vanity Fair Bra) you can find cheaper at another vendor with much better return policies. Look online you will find them. AND many of these stores give you points for your purchases that really add up. HSN used to “give out” 20% , 10% off but it h as been a very long time since I have had this as an HSN card holder, long time customer. And you are correct. It is getting way too expensive to pay big bucks just to try something on. Not many free shipping days and who can always wait for that? Seriously try finding your item, seen on HSN, in other places online.
Posted in Forum: Customer ServiceI prefer getting a paper statement because my memory isn’t as good as it used to be. I will pay my balance off (I always pay in full every month with flex pay). I will continue to shop, but I’ll just use a different card. I refuse to pay that fee! Bad choice on their part, I hope they lose customers! I was also told that HSN credit card is going to a MasterCard (!) I’ll just order more from Amazon!!
Posted in Forum: Customer ServiceAnyone have contact info for Dispute Resolution? After ordering 4 pairs of DG2 pants on April 1, i needed to exchange 2 pairs for different sizes. Contacted Customer Service with exchange info on 4/28/24. Advised they would mail out new sizes. Email that I received shortly after showed they had incorrectly exchanged for wrong sizes. Called back, and issue corrected. On June 4, i recd a letter saying that i was going to be billed for an additional pair as only one pair returned. WRONG. Both pairs that were to be exchanged were returned using their shipping label on April 30. Situation documented and I was assured problem would be corrected. On June 25, recd 2nd letter saying that one pair of pants had not been returned. Reviewed situation with rep who again documented. He advised me there were no prior notes in my file. He to send info to Dispute Resolution. Rep told me there is no Customer Service email address where customers can document a situation such as this. HSN has also charged my credit card for this error.
Posted in Forum: Talk Among YourselvesHSN and QVC CREDIT CARDS are now going to charge us $1.99 if we want a paper statement, starting in August 2024. I will no longer use their card’s anymore. I’m shopping less and less cuz I feel they over charge for products they sell in the masses. I’m shopping more at department stores online. I can get same items on Amazon, no shipping and get it in days, AND I’M NOT CHARGED to return a bad product.
Just one of the reasons I did away with HSN credit card. Who needs it. Plus I get cash back on my purchases with other cards. What does HSN and this bank do for you?
Are you saying you called QVC customer service and they changed the fact you will be getting paper statement charges because they waived the paper charges, or that they changed your QVC card to a different card like a visa or master card? I already canceled two cards handled by Synchrony as I refuse to get a paper charge and I do NOT want emails concerning bills since my email address has already been put on the dark web because a few years ago Target and two other large department stores I used were hacked so now I have to have a service to get alerts if something on my credit reports look weird. It’s a pain! I will not pay paper fees and I refuse to get bills and pay on-line. I did not get the Synchrony letter for HSN yet, but I will call them tomorrow to let them know if I get paper charges I will cancel their card and use a visa. I better call because I did not receive that notice yet and I do not want the surprise of being hit with a paper fee!
I had a credit card that I dropped months ago so I had to remove it from my QVC account. When I tried to put in a different credit card it wouldn’t let me. It only wants me to use my QVC credit card. I chatted with a rep online on the site and she said I had to call to add a different card. Why? HSN lets me use other credit cards. I’m ready to drop the Q for this and other reasons after 25 years. Recently I ordered a pair of as is jeans and they charged me the higher clearance price which was $10 more. Their lack of customer support has gone on for too long.
Posted in Forum: Talk Among YourselvesIf you have not already received a letter from Synchrony Bank you should be receiving one very shortly. Effective July 11,2024 anyone who receives a monthly paper statement will be charged $1.99.
I believe this is outrageous! NO other credit card company I have charges me a fee to receive paper statements.
Below are some of the reasons why I strongly encourage EVERYONE to contact HSN and QVC and make your voice heard. I myself spoke with a supervisor for over 20 minutes yesterday. I also requested since the telephone calls are recorded to have the senior management staff listen to it.
1) You are locked into paying a monthly charge for an extended time if you use up to 5 flex pays with any coupons or offers for discounts. The offers/coupons require that you put the payment on the HSN/QVC card to be entitled to them.
2) If Synchrony Bank is allowed to get away with this, I assure you other credit card companies will soon follow suit.
3) If you are reading this then you have access to a computer and email. But assist those who are customers of HSN/QVC who are not as tech savvy or have access to the internet. They NEED our help.
4) I use the convenience of a paper statement to keep accurate track of the due dates for credit card payments. The late fees will be raised up to a maximum of $41 and interest rates of 34.99%. Can anyone afford this? With receiving over 300 emails per day, the email giving me my statement may get overlooked.
Now is the time to make your voice heard before it is too late!
Sincerely,
Brenda
I got the letter yesterday it is absurd the interest rate and charging $1.99 for paper statement I always pay off my bill every month but now I am paying off every easy pay amount and never will use the HSN card Good bye HSN credit card
I have not received the increase letter yet from HSN, but I expect it soon. I have 2 other credit cards that are handled by SYNCHRONY BANK and I have received the increase letters for them, so today I canceled both those credit cards. For me it is not about the higher interest because I pay on time and never receive an interest charge, but I am totally against the $1.99 “paper” fee I would receive with each paper bill. When i buy paper for my computer it costs a couple of pennies per sheet, so why would I want to pay for a paper bill, not to mentions that one bill a month would add up to almost $24.00 a year – it’s like a tax! It’s not the money, it’s the principle. I realize if I go to electronic statements that fee is waived, but I do not pay bills or open statements on computer or phone, because I used to do it until my info was stolen and now that email address is on the dark web, and also someone used my card to buy dinner and stuff in Texas where I have never been, so I refuse doing anything with money on the internet. Anyway, when I get the letter for my HSN account I will cancel the card. If I want to buy something I’ll use Master Card for it and get that statement without a paper fee!
Moderator- 05.15.24 2:57 AM
I’m sorry to hear that you with to close your account, @avvy! So that I can better assist, could you let us know which account that you’re trying to close? Is it the HSN account or the HSN credit card account? Thank you!
- Moderator
- 05.14.24 6:42 PM
I’m sorry to hear that you have decided to close your HSN card account, @helotoyou. I understand your decision. While we don’t have control over the credit card interest rate, I will ensure that your feedback is forwarded to the appropriate team so that they are aware of your concerns about this change.