Hi, Sorry just a quick follow up message that I forgot to add in my previous message. When I applied my promo code I did the 3 Flex-Pay payment option & it said that my first payment (with TAX) would be $12.26…. Yet my first payment was $15.33. My order total that I was charged was $41.95. The correct amount should have been $33.56 (with the tax included). $8.39 price discount with TREAT25 coupon applied ($7.99 plus tax = $8.39). Which I would like to be refunded! At checkout it showed all the correct pricing with the discount applied….yet once I submitted my order something happened and my discount vanished? Was absolutely shocked to receive my order confirmation email and see that I was charged full price. I’m 100% certain that I applied this discount to my order and verified it before submitting my order.

• This reply was modified 1 month, 2 weeks ago by  rachel87.

I’ve had nothing but bad luck with “As Is” items! Once purchased a pair of “As Is” Bearpaw boots and they arrived looking extremely used. There was mud (at least I hope it was mud) and pebbles stuck in the creases on the bottoms of them. Not clothes related…..but also once purchased a “As Is” sheet set, and it was all snagged and obviously slept on a bunch. Plus, it was covered in dog fur and oddly enough there was sunflower shells all folded up in the sheets. Yes, sunflower shells! So gross and such an odd thing to find with your just purchased sheet set.

Did you order the JOY memory foam pillows? If so, did they finally expand? I have been debating on ordering 2 of them. But after seeing this comment I’m a little apprehensive now. Just curious if you ended up liking them or not.

Did your items arrive okay? It’s been freezing cold here (currently negative 7 degrees F) and was way worse last week. There were a few beauty products that I wanted to order but have held off ordering until it warms up a bit. Afraid that they would arrive damaged from the cold. Hoping for double digit temperatures this week and being able to place my orders.

I have owned many Tracfones purchased through HSN and never seen any of them say they offer unlimited data. Unlimited data for a year + a new cellphone for that low of a price would be one heck of a deal! The 1-year service (365 days) just means that you get that long to use your 1500 Min/Text/Data that comes on the phone. For some that’s plenty of minutes for an entire year. But once the 1500 minutes run out more data has to be added to the phone.

If you use the return label from HSN it shouldn’t cost that much.! If it’s 5-pounds or less than it should be $7.95 & $9.95 if it’s over 5-pounds. What shipping label did you use that it cost $19.00?

Did your payments go through? I would do a live chat with customer service and have them look into your account / order for you. That’s very odd.

I have never had an issue with the 365-day service plan being added to my phone. If I remember correctly, I think the minutes are already on the phone and should activate once the phone is registered. If you send a text to 611611 and type in BALANCE in the message it will show you all of your data that is available on your phone. That was the only way that I knew that the date was actually on my phone. Otherwise, I have assumed that it wasn’t included.

Is it possible that your account is suspended? That seems to be the message that you receive when HSN suspends your account for some reason. If your account / orders / payments are in good standing, then you shouldn’t be getting that message. I would definitely contact them to figure it out so that you can make future purchases.

I’m hoping that my return will be processed within a timely manner. I’ve been nervous because the item I returned was an exchange. So, I’m afraid that if they don’t process my return right away that they will say that I didn’t return my item within the timeframe. Then I’ll be charged for it. I mailed back my item right away and now just have to wait and see how long it takes them to process it. Even sent them an email with the tracking number so that it was on record. But I have had to write to them (several times) in the past and tell them that my returns were received and just sitting there. I’ve had returns just sit there for several weeks without any sort of acknowledgement on the return. Seems like they don’t have enough people working in the return center or something. But if it’s been a while I would definitely contact customer service (do a live chat or call them) and provide them with the tracking number showing it was delivered. They should be able to help you with a refund for the returned item. Sometimes they can manually process the refund for you.

Hi, Yes it’s correct now because I cancelled the original order & just repurchased the item. The second order the coupon code was successfully applied with no error. The order that your seeing is the second order that I placed. The original order was cancelled and should be shown under my cancelled orders page. But the issue has been resolved now, I was able to resolve it myself yesterday. Thanks

Is it past the estimated delivery date? Usually, your package will arrive by then or within a few days after the estimated delivery date. I think customer service said your order should arrive by 1/28. I have had orders take that long to process and then once they are shipped, they are delivered within a few days. Hoping that you get your order soon!

I’m not seeing the option to delete my post. There is no trash can icon that I’m seeing. Only a reply, report & spam option. It’s really odd. But if your able to remove any of my posts dealing with price adjustment requests those can be removed since they been resolved. Or even any other posts that are older can be deleted. I feel bad that I have posts clogging up the pages. Just not able to delete them myself. Thanks!

I think that processing & packing has just been taking a little longer. I order a ton from HSN and all of my recent orders usually take 4-5 days to ship out & about 9 days to arrive (after I placed the order). They usually always arrive by the estimated delivery date given at checkout. But I always get my orders.

I would double check your account and make sure it’s not suspended. I have seen someone else have that problem and it end up being that they had past due Flexpays. HSN will not allow you to make future purchases if you have past due Flexpays. Not saying that’s the problem. But if you contact customer service, they can look into your account for you and help you solve the issue. Hopefully you can get it figured out and make your purchase.