I would double check your account and make sure it’s not suspended. I have seen someone else have that problem and it end up being that they had past due Flexpays. HSN will not allow you to make future purchases if you have past due Flexpays. Not saying that’s the problem. But if you contact customer service, they can look into your account for you and help you solve the issue. Hopefully you can get it figured out and make your purchase.

I contacted customer service and was told I can return the slippers. The $9.95 return shipping cost would be waived. Thank goodness since the slippers were a whole $16.99. LOL. But not sure if it’s worth the hassle of driving them 25 miles to the nearest UPS / Shipping Center and then 25 miles back (50 mile round trip). If I didn’t live in basically the middle of nowhere a return wouldn’t be such a hassle. But it’s frustrating to have to go out of my way to return something that should never have been sold to a customer in the first place. Plus add trying to get a toddler in her car seat to do the return….it adds to the difficulty.