I see the agent you spoke with reported the issue to our leadership so they are aware. But if you would like to forward the email it can be sent to hsnsocialcare@hsn.com. Thank you again for pointing out our error.

I wanted to provide an update to the sound issues. Although I reported them before I have re-reported the issue with more information for our IT team in the hopes they get this done expeditiously and I’ll return here to let you know as soon as I hear the issue is resolved.