Is it possible that you’re using anti-virus software or a VPN that is causing the issue? I attempted to view reviews from your account and was able to view them using both Google Chrome and Microsoft Edge. You could also try “clearing the cache” or “deleting cookies” in your browser to load a fresh instance of HSN. If you are using the app you can clear the app’s cache from your device’s app settings.

Some products are new and/or don’t yet have reviews. But the products with reviews should have them located near the bottom of the item page and also reflected by stars under the item name. I hope this helps!

Other websites use a wide variety of shipping services, but at HSN we only use UPS or USPS with the exception of freight orders or the occasional outside partner that may use Fedex., @christina105. A customer service agent would not know much further beyond that, but should be able to track any order that has been scanned by the shipper. In any case, I apologize for the shipping trouble you’ve had regardless of who you purchased from. When shopping with us, we definitely want the process to be easy.

I’m sorry I don’t have any details as to SPF ingredients/sunscreen/the lack thereof, @steelmagnolia57, but I submitted it to our product team as a suggestion. If you have particularly sensitive skin, you can use sun screen or another SPF skin care product in conjunction with the 5 Essentials Cream.

Thank you all for the great suggestions. It has been reported and hopefully won’t be a common problem soon.

I’m sorry for the trouble tracking your orders, this is surely frustrating. In some cases, the order just needs another day or two to be scanned in by USPS/UPS as our system will send you the tracking when generated at the warehouse, but it won’t show up when you attempt to track it as it hasn’t been scanned by the shipper. In other cases it is “cross-shipped” and although it may be a UPS tracking number, it will need to be tracked at USPS or vice-versa. Our website tracks via UPS by default regardless of the number, so I suggest taking the tracking number and tracking it at UPS as well as USPS as a first try, then allowing a day or two and trying again. In almost every case, this will work.

Hello @kansas-state, I’m sorry, I don’t have any information regarding the device model or internal Tracfone information, but I see it is currently sold out. Could you try asking Tracfone directly for more information?

I’ve got good news, @riss7477, Skip let us know you an find his playlist here: https://open.spotify.com/playlist/7yuBHVZ2OQjVxa691s5y8y?si=v6tKZYNsQhGav5aoxinYzg&utm_source=sms&pi=Oj6O5sXdQKiz Enjoy!

Thank you all for your patience with the measurements of Jeffrey Banks throw item 932652. We have confirmed each throw measures 50″x60” and the listing should also be updated with this information soon. I’m sorry for the inconvenience and poor service when you called. I hope all future contact is caring and attentive.

We are waiting for a reply from Skip’s team in regard to this playlist; hopefully we get clarifgication from them on the location of his personal favorites soon. You can also try emailing or contacting Perlier via the information on the Perlier Facebook page if you prefer.

I’m sorry for the harsh smell of some dyes used in our clothing. I will report this concern to leadership. I would also suggest airing out the clothing or pre-washing before your first wear to dissipate or wash out the smell. I know this isn’t a perfect solution, but I hope it helps.

I’m sorry it took so long to be updated, @pwoman. Sometimes mistakes are made when the products are uploaded and we appreciate being told so we can report it as soon as possible. Although it sounds like the agent you spoke to was inexperienced, I hope any future interactions are pleasant and positive.

It’s true, @karen16. If we all share a little with each other every day, we’re all absolutely better off for it. Gratitude and kindness are contagious in the best way!

It’s truly my pleasure, @riss7477, I hope you feel transported to a peaceful place every time you listen <3

You’re very welcome, @ennui, it brings a little extra pleasure to my day when we can foster our community and enjoy the little things together! 🙂