So sorry for the trouble, @scherazade28! We haven’t received any other resent concerns about our app. Do you mind sharing with us a few more details of your experience along with a bit more info on the iPad that you’re (iPad version as well as the IOS version)?

Regrettably. that’s not something that we’re able to assist with. You can, however, reach out to HP customer service at 1 (877) 656-7058, they should be able to guide you through the process.