I am so sorry you’ve been dealing with this @ollie54! I definitely understand how frustrating it is when you’re trying to place or track an order. As a first step, please make sure you have the latest version of the app installed. If you’re using the site, we recommend clearing your cookies and temporary internet files, then trying again. If you’re still receiving the error message after that, please let us know and we’ll be happy to help further!

I’m so sorry you’re having trouble viewing the reviews on our site, @bolotara! You should be able to view customer reviews for our products, including items labeled as “Customer Pick.” If there’s a specific item where you’re unable to see the reviews, please provide us with the item number or name, and we’ll be happy to look into this further for you.

I’m so sorry for the frustration and concern this has caused, @christina105! As far as I’m aware, we currently use UPS and USPS to deliver our orders. However, if a carrier chooses to have a delivery driver use a personal vehicle to make a delivery, that is unfortunately something we don’t have control over. I completely understand your concern, though, especially when a package is delivered by someone you weren’t expecting.

If you believe the orders in question were shipped using a different carrier, please send the order numbers to HSNSocialCare@hsn.com, and we’ll be happy to look into this further for you. I’ll also be sure to share your feedback with the appropriate team, including your concerns about the tracking and delivery experience.

I’m so sorry for the frustration and confusion surrounding your Auto-Ship orders, @ccox150! I completely understand why you’d be upset if you were expecting a single order once the items became available again and instead saw multiple charges.

I took a look at your account, and I’m not seeing that we recently shipped three bundles to you. For your Auto-Ship of RED Chocolate 24ct Grab & Go Dark Choc/Orange Almond Bars, I’m showing that your first order was placed on 2/6, the second on 3/25, the third on 6/22, and the latest order was processed on 8/6. I also see that you placed an order for the RED Chocolate 24ct Grab & Go Bars Blonde Chocolate White Chocolate on 9/15, but that’s all I’m currently seeing on your account.

If you happen to have the order numbers for the orders you’re referring to, please send them to HSNSocialCare@hsn.com, and we’ll be happy to look into this further for you. I’m sorry again for the frustration, and I appreciate you bringing this to our attention!

I’m so sorry for the frustration and confusion surrounding your Auto-Ship orders, @ccox150! I completely understand why you’d be upset if you were expecting a single order once the items became available again and instead saw multiple charges.

I took a look at your account, and I’m not seeing that we recently shipped three bundles to you. For your Auto-Ship of RED Chocolate 24ct Grab & Go Dark Choc/Orange Almond Bars, I’m showing that your first order was placed on 2/6, the second on 3/25, the third on 6/22, and the latest order was processed on 8/6. I also see that you placed an order for the RED Chocolate 24ct Grab & Go Bars Blonde Chocolate White Chocolate on 9/15, but that’s all I’m currently seeing on your account.

If you happen to have the order numbers for the orders you’re referring to, please send them to HSNSocialCare@hsn.com, and we’ll be happy to look into this further for you. I’m sorry again for the frustration, and I appreciate you bringing this to our attention!

I’m sorry for the frustration, @pat210! If you’re able to share the item numbers for a few of the DG2 items you noticed this with, we’d be happy to look into what may be happening. Thank you for bringing this to our attention!

I’m so sorry to hear about your experience, itsnotok! We truly appreciate you taking the time to share what happened, especially after being a longtime HSN customer. This certainly isn’t the type of experience we want you to have, and I’ll be sure to share your feedback with the appropriate team for further review.

Regarding your return, without a tracking number, there regrettably isn’t much we’re able to do to locate the package. However, if you have any proof of return, such as a mailing receipt, please send it to HSNSocialCare@hsn.com, and we’ll be happy to take a closer look. You can also reach out to the carrier you used to see if they’re able to help locate the tracking information. Thank you again for your patience and for bringing this to our attention!

I’m sorry for the confusion, clm827! The birthday offer is available to HSN cardholders, as we wouldn’t otherwise have access to your birthday information. If you have an HSN Card and haven’t received your birthday coupon, please reach out to Synchrony Bank to see if there have been any changes to the offer

I’m sorry for the trouble, fitz1! Is there a specific item you’re interested in that should have reviews but you’re unable to see them? If so, please let us know the item name, and we’ll be happy to look into this further for you.

I’m sorry for the trouble! I took a look at your orders, and I’m showing that all those orders currently reflect $0.00 in sales tax, so it looks like the system has already corrected the charges. If you’re seeing something different on your end, please let us know and we’ll be happy to take another look!

I am sorry for the trouble! If you were charged sales tax on any of your orders, please send your order numbers to HSNSocialCare@hsn.com, and we’ll be happy to look into it and get it taken care of.

I am sorry for the delay with your orders and understand how concerning it is when your packages have been delayed for so long! Please email us your order information at HSNSocialCare@hsn.com, and we’ll be happy to look into this further for you.

I am sorry you’re having trouble with the app! I understand you’ve already tried uninstalling and reinstalling it. The only other thing we recommend is making sure the app is updated to the latest version. If it’s already up to date and you’re still having issues, please let us know what type of device you’re using so we can share this with the appropriate team.

I’m so sorry for the frustration, Ikpa! If you’re able to provide an item number for a product where you’re experiencing this issue, we’d be happy to look into it further and share your concerns with the appropriate team.

I’m sorry for the frustration, and we appreciate you taking the time to share your feedback! We’ll be sure to pass your comments along to the appropriate team regarding having measurements available during presentations. Thank you for bringing this to our attention!