I’m sorry for the frustration, @pat210! If you’re able to share the item numbers for a few of the DG2 items you noticed this with, we’d be happy to look into what may be happening. Thank you for bringing this to our attention!

I’m so sorry to hear about your experience, itsnotok! We truly appreciate you taking the time to share what happened, especially after being a longtime HSN customer. This certainly isn’t the type of experience we want you to have, and I’ll be sure to share your feedback with the appropriate team for further review.

Regarding your return, without a tracking number, there regrettably isn’t much we’re able to do to locate the package. However, if you have any proof of return, such as a mailing receipt, please send it to HSNSocialCare@hsn.com, and we’ll be happy to take a closer look. You can also reach out to the carrier you used to see if they’re able to help locate the tracking information. Thank you again for your patience and for bringing this to our attention!

I’m sorry for the confusion, clm827! The birthday offer is available to HSN cardholders, as we wouldn’t otherwise have access to your birthday information. If you have an HSN Card and haven’t received your birthday coupon, please reach out to Synchrony Bank to see if there have been any changes to the offer

I’m sorry for the trouble, fitz1! Is there a specific item you’re interested in that should have reviews but you’re unable to see them? If so, please let us know the item name, and we’ll be happy to look into this further for you.

I’m sorry for the trouble! I took a look at your orders, and I’m showing that all those orders currently reflect $0.00 in sales tax, so it looks like the system has already corrected the charges. If you’re seeing something different on your end, please let us know and we’ll be happy to take another look!

I am sorry for the trouble! If you were charged sales tax on any of your orders, please send your order numbers to HSNSocialCare@hsn.com, and we’ll be happy to look into it and get it taken care of.

I am sorry for the delay with your orders and understand how concerning it is when your packages have been delayed for so long! Please email us your order information at HSNSocialCare@hsn.com, and we’ll be happy to look into this further for you.

I am sorry you’re having trouble with the app! I understand you’ve already tried uninstalling and reinstalling it. The only other thing we recommend is making sure the app is updated to the latest version. If it’s already up to date and you’re still having issues, please let us know what type of device you’re using so we can share this with the appropriate team.

I’m so sorry for the frustration, Ikpa! If you’re able to provide an item number for a product where you’re experiencing this issue, we’d be happy to look into it further and share your concerns with the appropriate team.

I’m sorry for the frustration, and we appreciate you taking the time to share your feedback! We’ll be sure to pass your comments along to the appropriate team regarding having measurements available during presentations. Thank you for bringing this to our attention!

I’m sorry for the frustration and confusion this caused, Arizona303! What you’re seeing is a temporary high authorization, which reflects the total before any discounts or promotions are applied. We adjust the order total before the end of each day and release the authorization at that time. Please note that the high authorization is not an actual charge that posts to your account, it will remain as a pending charge and then be released. The official charge will only process once your order is ready to ship. We appreciate your understanding!

I am happy to hear that your order now reflects the credit, jazzy333! Please let us know if there’s anything else we can assist you with!

Hi @griffeybiffey! We’d be happy to help look into this. Do you happen to remember the date of the presentation or the specific Cuisinart product that was being featured? That information will help us locate the segment and see if we can find the recipe details for you. Thank you!

Thank you so much for taking the time to share your feedback.! We truly appreciate hearing your thoughts and perspective, and I’ll be sure your comments are shared with the appropriate team.

Hi Shopper7773! I’m just checking in as I see you’ve been able to place a few orders since we last spoke and were not charged tax on the clothing items, so it looks like the issue has been resolved. If you experience anything like this again, please don’t hesitate to reach out and let us know.