I’m really sorry for the frustration and I completely understand your concerns regarding pricing, flex pays, and overall value! Thank you so much for taking the time to share this feedback. I will be sure to pass your comments along to the appropriate team for review and future consideration.

I’m really sorry for the trouble you experienced while trying to use the coupon code, especially after receiving multiple promotions for it! I understand how frustrating that must be. Could you please share the exact code you were trying to use, along with the items you were attempting to purchase? I’d be happy to look into this further for you and see what happened.

Thank you so much for your feedback, we really appreciate you sharing this with us! We’ll be happy to forward your request to the appropriate team for future consideration.

We’d be happy to help with that! Please give us a call at 1-800-933-2887, and we can provide you with the information you need.

I am so sorry for the continued trouble with this! Our IT team has been actively looking into the issue, but so far they haven’t been able to identify a sound-related problem on their end. It also looks like they attempted to reach out, but were unable to leave a message because the voicemail box was full. Would you be able to share a few additional details to help us investigate further? For example:

Your internet provider (Spectrum, WOW, etc.)
The item number or specific show you’re trying to watch
Whether you’re using the HSN app or a browser on a PC/device

Any extra information you can provide will really help us narrow this down. We truly appreciate your patience while we continue working on this!

I am so sorry you’re experiencing this! Some new furniture can have strong odors from manufacturing, including glues or finishes, which may cause the smell you’re noticing. I recommend airing out the recliner in a well-ventilated area for a few days. If the odor persists or causes discomfort, please let us know so that we can further assist. We understand how frustrating this can be and hope it improves soon!

I’m so sorry you’re experiencing this issue, @oodiebom! To help us troubleshoot, could you clarify if you’re referring to videos on our website or on our Facebook page? Also, could you let me know what type of device and browser you’re using? This will help us get to the bottom of the problem. Thank you!

I’m so sorry you missed Stamps By Me! Toni shared in the HSN Gets Crafty Facebook group that due to unexpected delivery issues, her 2 PM live craft show didn’t happen as planned. She did mention she’ll be back in March, so hopefully you’ll be able to catch her then. Thank you for your support and for sharing how much you enjoy her products!

I’m so sorry for all the frustration and inconvenience you’ve experienced with your stereo and the return process, krissyt5. I completely understand how upsetting this has been, especially after all the time and effort you put in.

After reviewing your account, it doesn’t appear that we have received your return yet, which is why you’re still seeing charges. Based on the tracking number provided for the return label (UPS #1ZFV97459077496548), it looks like the label was either never scanned by the carrier or was never used.

Until the package is scanned, we’re unable to file a claim with UPS or issue a refund. I recommend reaching out to UPS directly so they can help locate your return and provide next steps. Once the return is scanned and confirmed, we’ll be able to process your refund immediately.

We truly appreciate your patience, and I hope this helps get the situation resolved as quickly as possible!

I’m sorry to hear you’ve been in the hospital, I hope you’re doing well! I was able to locate your order ending in 3331, and it shows it was placed on 11/16. I’m not seeing a free shipping promotion active on that date; our free shipping offer ran from 11/4–11/6. That said, as a one-time courtesy, I’ve refunded the $3.50 shipping fee to you in the form of Spendable Kash. Your credit is available for use today and will expire on 3/28/2026. We truly appreciate you being a valued customer, and please let us know if we can help with anything else.

I am really sorry to hear about the frustration you’ve experienced, @pastran. Thank you for taking the time to share your thoughts, we’ll be sure to pass your feedback along to the appropriate team so they can take it into consideration.

I’m so sorry to hear about the issues with your items, and I apologize for the inconvenience this has caused. I’m happy to let you know that the return shipping fees for all three items have been waived and this has been noted on your account.

We also saw your email regarding the same issue and have replied to it as well, so you should see that response shortly. Thank you for reaching out, and please let us know if there’s anything else we can assist you with.

I’m so sorry for the frustration and concern this has caused, @calcarol. I completely understand how important it is to feel secure when placing orders. I’ll be sure to share your feedback with the appropriate team regarding your experience and your suggestion for U.S.-based representatives.

To help us better understand the situation, could you please confirm which phone number you’ve been calling? This will allow us to pass along more detailed information to the team. Thank you so much for taking the time to share your concerns!

I’m so sorry for the frustration and inconvenience this caused, especially after such a long drive. You absolutely should have received accurate information before visiting, and I apologize that this wasn’t communicated on the site or phone line. I’ll be sure to share your feedback with the appropriate team so this can be addressed. Thank you for bringing this to our attention!

I am so sorry about the mix-up, @beth62! I’ve waived the fee associated with the return label, so you can rest assured you will not be charged for using it. Once the item is received back at our facility, please allow up to 8 days for the refund to be issued to your original form of payment. Thank you for bringing this to our attention, and we appreciate your patience while this is resolved!