Thank you so much for taking the time to share your feedback.! We truly appreciate hearing your thoughts and perspective, and I’ll be sure your comments are shared with the appropriate team.

Hi Shopper7773! I’m just checking in as I see you’ve been able to place a few orders since we last spoke and were not charged tax on the clothing items, so it looks like the issue has been resolved. If you experience anything like this again, please don’t hesitate to reach out and let us know.

Thank you for sharing your feedback! I understand how important flexible payment options can be, especially for higher-priced items. We’ll be sure to share your comments with the appropriate team for future consideration.

I am so sorry for the frustration and inconvenience this situation has caused! I completely understand why this would be upsetting, especially after updating your address online ahead of time.

When placing an order online, there is an option to choose which saved address the order should be shipped to. So if the new address had already been added to your account before placing the order, it should have appeared in your address list and been available for selection during checkout. However, that does not necessarily mean the new address would automatically become the selected shipping address unless it had previously been set as the default or manually selected during checkout.

Additionally, if any orders are set up as Auto-Ship, simply updating the address online would not automatically update the shipping address for those scheduled orders. In those cases, we would need to manually update the address for the Auto-Ship orders specifically.

I truly apologize again for the confusion, frustration, and inconvenience this has caused!

I’m really sorry you’re running into this, that’s definitely frustrating when you’re just trying to shop! Can I ask if you’re using the app or the website on your phone? If you’re using the app, are you on the latest version? And if you’re on a browser, which one are you using (Safari, Chrome, etc.) Once I have that info, I can help troubleshoot this with you.

I’m really sorry for the confusion and frustration this has caused! I completely understand why you’d be upset if the promotion you saw didn’t match what was available at checkout. If you’re able to share a link or any details of the video you’re referring to, we’ll be more than happy to review it and take a closer look to see how we can help. Thank you for bringing this to our attention, and again I do apologize for the inconvenience!

I’m very sorry for the frustration this has caused, especially as a long-time and loyal HSN customer! I completely understand how disappointing this must be. I’ve forwarded your information to the appropriate team so they can review why you may have been charged tax on clothing items. Please allow 3–5 days for them to investigate. We truly appreciate your patience and feedback, and we’re sorry again for the inconvenience this has caused!

I’m really sorry for the frustration and I completely understand your concerns regarding pricing, flex pays, and overall value! Thank you so much for taking the time to share this feedback. I will be sure to pass your comments along to the appropriate team for review and future consideration.

I’m really sorry for the trouble you experienced while trying to use the coupon code, especially after receiving multiple promotions for it! I understand how frustrating that must be. Could you please share the exact code you were trying to use, along with the items you were attempting to purchase? I’d be happy to look into this further for you and see what happened.

Thank you so much for your feedback, we really appreciate you sharing this with us! We’ll be happy to forward your request to the appropriate team for future consideration.

We’d be happy to help with that! Please give us a call at 1-800-933-2887, and we can provide you with the information you need.

I am so sorry for the continued trouble with this! Our IT team has been actively looking into the issue, but so far they haven’t been able to identify a sound-related problem on their end. It also looks like they attempted to reach out, but were unable to leave a message because the voicemail box was full. Would you be able to share a few additional details to help us investigate further? For example:

Your internet provider (Spectrum, WOW, etc.)
The item number or specific show you’re trying to watch
Whether you’re using the HSN app or a browser on a PC/device

Any extra information you can provide will really help us narrow this down. We truly appreciate your patience while we continue working on this!

I am so sorry you’re experiencing this! Some new furniture can have strong odors from manufacturing, including glues or finishes, which may cause the smell you’re noticing. I recommend airing out the recliner in a well-ventilated area for a few days. If the odor persists or causes discomfort, please let us know so that we can further assist. We understand how frustrating this can be and hope it improves soon!

I’m so sorry you’re experiencing this issue, @oodiebom! To help us troubleshoot, could you clarify if you’re referring to videos on our website or on our Facebook page? Also, could you let me know what type of device and browser you’re using? This will help us get to the bottom of the problem. Thank you!

I’m so sorry you missed Stamps By Me! Toni shared in the HSN Gets Crafty Facebook group that due to unexpected delivery issues, her 2 PM live craft show didn’t happen as planned. She did mention she’ll be back in March, so hopefully you’ll be able to catch her then. Thank you for your support and for sharing how much you enjoy her products!