I’m so sorry you’re experiencing this issue, @oodiebom! To help us troubleshoot, could you clarify if you’re referring to videos on our website or on our Facebook page? Also, could you let me know what type of device and browser you’re using? This will help us get to the bottom of the problem. Thank you!

I’m so sorry you missed Stamps By Me! Toni shared in the HSN Gets Crafty Facebook group that due to unexpected delivery issues, her 2 PM live craft show didn’t happen as planned. She did mention she’ll be back in March, so hopefully you’ll be able to catch her then. Thank you for your support and for sharing how much you enjoy her products!

I’m so sorry for all the frustration and inconvenience you’ve experienced with your stereo and the return process, krissyt5. I completely understand how upsetting this has been, especially after all the time and effort you put in.

After reviewing your account, it doesn’t appear that we have received your return yet, which is why you’re still seeing charges. Based on the tracking number provided for the return label (UPS #1ZFV97459077496548), it looks like the label was either never scanned by the carrier or was never used.

Until the package is scanned, we’re unable to file a claim with UPS or issue a refund. I recommend reaching out to UPS directly so they can help locate your return and provide next steps. Once the return is scanned and confirmed, we’ll be able to process your refund immediately.

We truly appreciate your patience, and I hope this helps get the situation resolved as quickly as possible!

I’m sorry to hear you’ve been in the hospital, I hope you’re doing well! I was able to locate your order ending in 3331, and it shows it was placed on 11/16. I’m not seeing a free shipping promotion active on that date; our free shipping offer ran from 11/4–11/6. That said, as a one-time courtesy, I’ve refunded the $3.50 shipping fee to you in the form of Spendable Kash. Your credit is available for use today and will expire on 3/28/2026. We truly appreciate you being a valued customer, and please let us know if we can help with anything else.

I am really sorry to hear about the frustration you’ve experienced, @pastran. Thank you for taking the time to share your thoughts, we’ll be sure to pass your feedback along to the appropriate team so they can take it into consideration.

I’m so sorry to hear about the issues with your items, and I apologize for the inconvenience this has caused. I’m happy to let you know that the return shipping fees for all three items have been waived and this has been noted on your account.

We also saw your email regarding the same issue and have replied to it as well, so you should see that response shortly. Thank you for reaching out, and please let us know if there’s anything else we can assist you with.

I’m so sorry for the frustration and concern this has caused, @calcarol. I completely understand how important it is to feel secure when placing orders. I’ll be sure to share your feedback with the appropriate team regarding your experience and your suggestion for U.S.-based representatives.

To help us better understand the situation, could you please confirm which phone number you’ve been calling? This will allow us to pass along more detailed information to the team. Thank you so much for taking the time to share your concerns!

I’m so sorry for the frustration and inconvenience this caused, especially after such a long drive. You absolutely should have received accurate information before visiting, and I apologize that this wasn’t communicated on the site or phone line. I’ll be sure to share your feedback with the appropriate team so this can be addressed. Thank you for bringing this to our attention!

I am so sorry about the mix-up, @beth62! I’ve waived the fee associated with the return label, so you can rest assured you will not be charged for using it. Once the item is received back at our facility, please allow up to 8 days for the refund to be issued to your original form of payment. Thank you for bringing this to our attention, and we appreciate your patience while this is resolved!

We’re so glad to hear that worked and that you’re back up and running. Thanks for sharing!

I’m so sorry for the inconvenience you experienced with the return label, diana818. I completely understand how frustrating this situation must have been, and I truly appreciate you sharing your feedback. We will absolutely pass this along to the appropriate team to look into including the zip code on the return label for smoother returns in the future.

Thank you for your patience and understanding, and I sincerely apologize for the stress this caused. If you need any further assistance, please don’t hesitate to reach out!

I sincerely apologize for the frustration and inconvenience you’ve been experiencing, @craigdw2. Regrettably, we are unable to assist with issues related to your HSN card account here, as we don’t have access to your payment information. I recommend reaching out directly to Synchrony Bank for assistance, they will be able to help you access your account and resolve this issue. We are very sorry for the trouble this has caused and truly appreciate your understanding.

I’m sorry to hear about the trouble with your account, @amyred. I don’t see any outstanding EasyPays on your HSN account. If this is related to your HSN card, we don’t have access to that, but you can reach out to Synchrony at (844)-889-9676 for help.

Let me know if you need anything else!

Hi @bootcrazy! I’m really sorry to hear you’re not satisfied with the Warm and Cozy plaid blanket. I completely understand your frustration, and I apologize for the inconvenience. I’ve processed a price adjustment of $1.68 to your original payment method, and you should see that reflected within the next 72 business hours. If you’re still unhappy with the blanket, you have plenty of time to return it for a refund. Thanks so much for reaching out, and please let me know if there’s anything else I can help with!

Thanks for reaching out! For requests like this, it’s best to leave a comment on our Facebook page under the comment section of the Facebook Live that’s airing. That way, the host can see your request right away! Thanks for understanding!