Hi @ennul. we sincerely apologize for the concerns regarding your KASH. We’re happy to let you know that it has been reapplied to your account and is valid through 12/8/2026. We truly appreciate you being a valued customer and thank you for shopping with us. Happy shopping! 💙🛍️

Hi there @karen16, I’m sorry for the frustration with the tracking updates.

Once an order ships via standard delivery (3–7 business days, not including Holidays or weekends) and is with the carrier, tracking can take 48–72 hours to update at the next scan location on its way to you. Your order shipped out on 10/7. During that time, it may appear as though tracking is unavailable or has not yet been updated.

At this time, your order is still expected to arrive on or about 10/14/2026. Once the carrier provides the next tracking scan and a scheduled delivery date, you’ll have a much better idea of when to keep an eye out for the package.

We understand how concerning this can be, especially given your recent delivery experience, and we truly appreciate your patience while the carrier updates the tracking information. 💙

• This reply was modified 1 month ago by  hsn_kymberlie.

Hi @ebony46. I am so sorry the shoes arrived in that condition, especially for a special event. We’ve waived the return label fee, so please check your email inbox (junk/spam, too) for the prepaid return label.

If you’d prefer a replacement instead, I do still show the silver color available in size 8.5 Wide. Just let us know! 💙

Hi @styna17! Thanks so much for sharing your feedback. We appreciate hearing what information is most helpful during presentations. We’ll be sure to pass your comments along to Jasmine, especially regarding fit, stretch, and sizing details. Thanks for taking the time to let us know what you’d like to see more of! 💕

Hi @anonwhy! 👋 We’d be happy to help. Could you let us know which recipe you’re looking for? If it’s from a recent video or post, feel free to share the link, a screenshot, or any details you remember, and we’ll do our best to point you in the right direction. 😊🍽️

Hi @oodiebom. Thank you for sharing your feedback. We understand your frustration and would like to take a closer look at your orders. Please email your order numbers and details to HSNSocialCare@hsn.com, and our team will be happy to review this further with you. 💙

Thank you for sharing your feedback, @mizcon, @sandi7375 & @angie0215! We appreciate your perspective and will pass your comments along to the brand team. We know fit is important, and many shoppers would love to see more options designed for petite frames. In the meantime, you may enjoy exploring styles from Nina Leonard, Colleen Lopez, G by Giuliana, or C Wonder for additional fashion options. Thank you for taking the time to share! ✨ 😊

We know it’s hard when a favorite disappears, @angie0215! 💛 There are a variety of reasons products may be removed, including sourcing, availability, or packaging updates. While we don’t have information on a return, be sure to add Curtis to your Brand Alerts and follow his social channels for any future updates. Thanks for sharing your thoughts with us! 😊

Hi @karen16. Thanks for the correction and for taking the time to let us know. We always appreciate your feedback! 💛

Hi there, @mizcon! What brand(s) or item(s) are you interested in? Did you know that you can always filter down your search on our website from size range, color and more! We’re here and happy to help you shop around for your next favorite piece!

Hi @gardeningfreak! 💙 I am so sorry for the disappointing delivery experience and lack of tracking updates. While we’re glad your vitamins arrived safely, we completely understand your frustration. Thank you for sharing this with us so we can document it for improvements. 😊

Hi @valk. 💙 I am really sorry to find out about your experience. Sometimes tracking updates seem to move at their own pace, which can definitely test anyone’s patience. We’re glad our team was able to help review the situation, your refund and appreciate everyone’s feedback. 😊

Hi @SteelMagnolla57! 💜 Thank you for bringing this to our attention. We agree that garment measurements are an important part of shopping with confidence.

We’ve reached out to our team to see if additional sizing information can be added for item 933-085. We’ll be sure to share any updates we receive with you, and in the meantime, we recommend checking back on the item page for any new details. 😊✨

Hi @sherryrose! Thank you so much for taking the time to research the product before purchasing. I understand your concern after finding information online regarding a recall on certain Wagner steamers.

The recall applies to specific Wagner 900 Series Power Steamers purchased between November 2018 and March 2026. If you have any questions about whether a particular unit is affected, we recommend contacting Wagner Spray Tech directly, as they can confirm eligibility and provide the most current information regarding impacted models.

You can reach Wagner at 800-962-6118, email us-wagnerrecall@wagner-group.com, or visit http://www.wagnerspraytech.com/900-series-recall for more information.

If you have any concerns before making your purchase, the manufacturer is always the best resource to verify whether a specific unit is included in the recall and to answer any safety-related questions. We appreciate you sharing your findings with the community. 💙

Hi @karen16❤️, thank you for your kind words. I completely get it. When you’re waiting on something and the tracking isn’t giving you much to go on, it can definitely make you feel out of the loop.

We’re hopeful you’ll start seeing movement soon 🤞, and we truly appreciate your patience and positivity. Thank you for being so understanding, and please know we’re always here if you need us. 💕