Hang tight, @jmc1365. The treasure hunt is half the fun. 😉✨ We can’t promise if or when items will pop back in but saving them to your Favorites or turning on Brand Alerts is the best way to stay in the loop. 👀 You can manage this under Communication Preferences under your account.

Hi @renegade007. We’re hitting a small hiccup right now, but don’t worry – our team is already on it and working to get everything back up and running in no time!

Hi @nana2-4. I’m so sorry we don’t have the Korres Golden Crocus available right now! While we don’t have details on if or when it may return, we recommend adding Korres to your Brand Alerts, so you’ll be able to look out for it. You can find this option in your HSN.com account under Communication Preferences. 💙

Hi there, @three4me. I responded to you in another thread you posted within. We can continue here. I’m really sorry this has been such a frustrating experience. A full year is definitely too long for this kind of issue. That’s not what we want for you, and we appreciate you letting us know.

I’d be happy to help take a closer look—could you share:
• Are you using the HSN app or a browser?
• If it’s the app, is it up to date?
• If you’re on a browser, which one are you using?

We want to get this resolved and make your shopping experience smooth again as soon as possible. 💙

Hang tight, @shelby6915! We’re experiencing a small tech glitch, but our team is on it, and we’ll have everything back to shopping-ready in no time. We appreciate you sticking with us!

Hi @threeme. I see you created a post. I responded there to help find a resolution to this. I’m so sorry this has been an ongoing frustration. A year is a long time. We want to make this right and get you back to smooth shopping as quickly as possible. 💙

• This reply was modified 1 week, 5 days ago by  hsn_kymberlie.

Hi there, @taci. Your patience is appreciated as we work to get answers! These large stones are natural freeform amber. Due to the natural state of the stone, some may or may not have had natural fossilized indents. Only those stones would have been enhanced by pressing one small stone of amber to smooth out the corner or surface before shaping and polishing. Hope that helps explain the description.

Hi @princessnow. I understand your concern about the tax amounts you’re seeing. The estimated tax shown at checkout is just that – an estimate. The final tax is calculated once the order is processed, based on your state’s rules.

In Illinois, while the base sales tax rate may be 10.25%, certain items and charges, like shipping and handling, can also be taxable depending on state regulations. This can make the total tax appear higher than expected.

Please rest assured that HSN does not keep any of the tax collected. All sales or use tax charged on your order is required by law and is fully remitted to your state’s tax authority.
Tax laws can be complex and vary by location, so if you ever have specific concerns about how tax is calculated, you may also contact your local tax authority for more detailed information.

Oh wow, @yasko an OG Nina Lenard moment! 😍 That bubble dress really was that girl—no wonder you’re still getting compliments!

We can’t promise if or when it’ll make a comeback, but you can definitely stay one step ahead 💡 Try saving items to your Favorites or turn on Brand Alerts in your HSN communication preferences—that way you’ll be the first to know if something similar (or maybe even the dress 👀) returns.

We’ll be manifesting that rerelease right along with you! ✨

Hi @paula595, @kjwest. I’m truly sorry you received your orders arrived in that condition, it’s not what you should expect. I’ve waived the EZ Return Label cost for your order(s), so you can send them back at no charge. We would never expect you to pay to return an item that’s damaged or appears used. These concerns brought up are alarming to us and have been shared with our leadership team, as feedback like yours helps us improve our processes. We appreciate you bringing this to our attention. For faster service here in the Community, you can post in the Customer Service forum which we check more frequently than other forums.

Hi there, @poetzmuse. I am really sorry for the frustrations caused when shopping on our website. What item(s) are you experiencing this with? We’re interested in getting a further look to see what we can adjust on our end of the road. If you haven’t already, there are a few things you might consider trying first: Update your devices system to the latest version internally, if you’re on the app uninstall it to reinstall it. This can force any updates on the app required. Also consider clearing your web browser & cookies, trying another browser, and power down the device for five minutes. These tips can help things run more smoothly when shopping and watching. If the issue continues, please reply with the items you’re experiencing this with, the device you’re on and the provider in use, as well as, if you’re on the website or our HSN App.

For faster service here in the Community, you can post in the Customer Service forum which we check more frequently than other forums.

It’s suggestions like yours that help us select our future inventory. Thank you for sharing your interest with us, @jordana.

Hi @serioussammi. Please take another look now. I am seeing that we just received more of the South Street Loft bedding.

Hi @angie0215. Your preferences are understandable and I want to assure you this is not overlooked. Did you know you can filter your search down from the item you need, to the material and more? Right now, on HSN.com we’re carrying a Concierge Collection 400TC Egyptian Cotton 6-piece Sheet Set, item 888937, sounds like something you’d like. We’re always listening for suggestions like yours to add to our future inventory. Thank you.

Hi @19733. We’re so appreciative of the feedback. Thank you so much for sharing your love for our wonderful models!

Hi @suestlouis817. When an order is cancelled, the reversal process is automatic, and the reserved funds are typically released by your bank or financial institution within 3-7 business days. The authorization hold is something that your banking institution does to ensure that the funds are available when a company goes to take the money. We work quickly to release the authorization on your funds. If you do not see the credit by that time, we do recommend contacting your bank for information on their specific procedure. Hope this helps clear any concerns up for you.

Hi @me198017, I’m happy to assist with this. Upon reviewing your open FlexPays, I see that one is scheduled for the 25th, one for the 28th & three others on the 29th. Please let us know which of the five May FlexPays you would like to have processed instead and when. We look forward to your reply.