Hi @pat210. I’m really sorry this keeps happening. I completely understand your frustration, and you’re right that you shouldn’t have to repeat those steps. We’d like to escalate this to our IT team to investigate further. Could you please share a bit more detail?

• What exactly happens during the livestream?
• What time did it occur?
• Device and OS version?
• Latest update?
• App only or browser too?

Thank you, we appreciate your patience while we work to resolve this.

Hi @me198017, I’m happy to assist with this. Upon reviewing your open FlexPays, I see that one is scheduled for the 25th, one for the 28th & three others on the 29th. Please let us know which of the five May FlexPays you would like to have processed instead and when. We look forward to your reply.