Hi @gabbie608. I am sorry you’re having troubles loading the arcade games. Typically, you can do a quick clear of your web browser & cookies to help things run more smoothly. You can also troubleshoot by navigating our FAQ under our arcade for help, too. Here is the link: https://arcade.hsn.com/help For faster service here in the Community, you can post in the Customer Service forum which we check more frequently than other forums. Please let us know if you continue to have troubles or have any questions.

• This reply was modified 1 day, 6 hours ago by  hsn_kymberlie.

I am so sorry, @willnotbuyagain. We clearly missed the mark – both with your order and our tone on the phone. You’re right to be frustrated, especially with the shade now sold out.

If you prefer to keep what you have instead of returning it, we’re able to issue a partial refund of $5 to your original method of payment, or in Spendable Kash? Then you do not have to bother with the return process. Otherwise, please return the item for a full refund. Additionally, you’ll find $5 Spendable Kash on your HSN.com account to put towards a future order should you wish. Available immediately and it will expire within 60 days. We’re using your feedback to do better. Thank you for being honest with us. For faster service here in the Community, you can post in the Customer Service forum which we check more frequently than other forums.

• This reply was modified 1 day, 4 hours ago by  hsn_kymberlie.

I’m so sorry you’re running into this issue, bunnydoodle! To help us troubleshoot, could you let me know whether the videos you’re referring to are on our website or on our Facebook page? Also, what type of device and browser are you using? This information will help us figure out what’s going on. Thank you!

I appreciate your honest feedback, @beachpaldog, @bobzi, @mslomo & @pat210, and I am genuinely sorry this has been your experience. Although not all items are included in our EZReturn Label Program we can always preview this information with the item number of interest. Just reach out here directly in the Community Forum, Chatting Live with us or by calling in to a live agent at HSN Customer Service 1-800-284-3900. 8am – 1am / Mon-Sun for the fastest service. Hearing directly from our customers helps us understand these frustrations. We don’t always get it right, but we value this insight so that we know exactly where we’re falling short. Thank you for bringing this to light.

• This reply was modified 1 week, 1 day ago by  hsn_kymberlie.

Talk about a win, @markeh! I’m thrilled to confirm that your price match is all set. $42.60 has been issued to your original method of payment (HSN card). It usually takes about 72 business hours to reflect. Enjoy those extra savings!

Hi @hcpm. From modeling the dream to selling the vision! We are so happy to be a part of her glow-up!! Thank you.

• This reply was modified 2 weeks, 1 day ago by  hsn_kymberlie.

Hi @alln. I am sorry we’re not currently carrying the Cascading Hooks. Although we are not sure if or when items will return you can always save Joy Mangano to your Brand Alerts to keep an eye out. However, Oceanstar has a 2 Tier Portable Adjustable Closet Hanger Rod that might fit your needs. If you’re interested in a more Permanent solution, you might prefer the Bell & Howell Set of 2 Telescoping Clothes Hangers with an Extra Hook. You’ll find the links below for review. Hope this helps out!

Oceanstar: https://www.hsn.com/products/oceanstar-2-tier-portable-adjustable-closet-hanger-rod-/20823591?utm_source=facebook&utm_medium=social-organic&utm_campaign=home&utm_content=social-care-anoceanstar-hanger-rod-02-01-2026

Bell & Howell: https://www.hsn.com/products/bell-howell-set-of-2-telescoping-clothes-hangers-with-e/23785901?utm_source=facebook&utm_medium=social-organic&utm_campaign=home&utm_content=social-care-bell-howell-clothes-hangers-02-01-2026

Thank you for heads-up on the color discrepancy, @jans924. We’ve noticed our team, to fix it right away. Please keep checking for any updates.

Hi @donahda, I apologize you’re having troubles accessing your HSN Credit Card Account. Our HSN Card services are handled by Synchrony Bank, so I don’t have access to account information to troubleshoot this with you. For assistance, please contact Synchrony at (844)-889-9676 for HSN Card or (844)-889-9674 for HSN Mastercard, available daily from 8 a.m. to 1 a.m. EST. I’m sorry for any inconvenience.

• This reply was modified 2 weeks, 6 days ago by  hsn_kymberlie.

Hi @karen16. Thank you for your feedback. We are always looking for ways to better our service, and we appreciate you sharing your thoughts with us today.

I am so sorry we couldn’t get that sorted out for you directly, @beth62. However, I’m really pleased to find out that a supervisor was able to make things a little better by refunding this shipping for the inconvenience. We truly value your business.

I understand the concerns with the return process, @beachpaildog, we truly care about being forth coming. It’s true some of our vendors do not participate in our EZreturn label program, and so their items specifically would not include a pre-paid label. I apologize for the great inconvenience this information has caused. Your voice is truly valued and will be reviewed by the appropriate teams for future considerations. Without your feedback we would not be able to improve our shopping experience. Thank you for taking the time to share your thoughts with us.

Hi @beth62, due to security purposes I had to edit your response because it included personal information that is not safe to share in a public forum. I am truly sorry for the inconvenience, and for any confusion. This mentioned order was an As Is GbGiuliana Faux Fur Jacket return. Our As Is inventory is listed under their own unique item numbers. I would like to confirm that the order has been refunded as of 1/22 for $25.57, not exchanged and you were not charged for the return shipping cost. I do, however, show that the original shipping and some tax was withheld. All future Flexpays were canceled.

After reviewing the details, this specific transaction falls under account terms that don’t allow for the reimbursement of the original shipping fees. I regret having to share this disappointing news, please let us know if you have any questions.

• This reply was modified 1 month ago by  hsn_kymberlie.
• This reply was modified 1 month ago by  hsn_kymberlie.
• This reply was modified 1 month ago by  hsn_kymberlie.

Hi @dc11978. I know how disappointing it is to need repairs. I am so sorry that your luggage set by Samantha Brown is past its coverage date and it’s included 5-year warranty. While we do not have an internal professional who can do the fixing, or cover the cost, it’s often more affordable to consult with a local luggage clinic for repairs to the wheels when required. We can help compare specs of what we have on hand should you be interested in purchasing a replacement.

Hi @bloved, I apologize that your Vanilla Meal Replacement order arrived incomplete. We’ve waived the EZReturn label fee, so you won’t be charged for the return. If you’d like a replacement, you may wait until after your trip to return or arrange an exchange. Otherwise, your refund will be processed to your original payment method within 3 days of the item’s arrival at our warehouse. Additionally, $5 has been credited to your account for the inconvenience. Please let us know if you have any questions.