Hi @mom505, I am sorry your NFL Throw order has caused any concerns on its way to your doorstep. You can still expect this order on or about 12/9. Please, keep checking for any updates with your tracking information. We expect this to arrive shortly.

Hi @ecg1. I am so sorry to hear you’re experiencing this issue with your Beekman Order. We understand how upsetting this must be. We recognize how frustrating this must feel. Please send an email to HSNSocialCare@hsn.com with your order number. We want to document this and review it further.

• This reply was modified 2 weeks, 4 days ago by  hsn_kymberlie.

Hi @ecg1. I am truly sorry to hear you’ve had this experience with your Tweak’d Order. We understand how upsetting this must be. We’re taking your feedback seriously, and we care about this concern. Please send an email to HSNSocialCare@hsn.com with your order number. We’re happy to help document this and see what options are available.

• This reply was modified 2 weeks, 4 days ago by  hsn_kymberlie.

Hi @heavenlyglo, I am very sorry to find out that your experiencing troubles when ordering online. What item number are you trying to order this evening? If you have not already, please ensure you are logged into your account accurately. For security purposes, you cannot use your payment methods under multiple accounts. While some items are restricted to ship to Hawaii, others may include an additional shipping cost. You will receive an error prompt throughout checkout if any items are unable to ship to the address listed for your order. We’re happy to help research this further for you and appreciate the honest feedback you’ve shared here with us.

Hi @mamasuee, @luvs_pretty_thin & everyone, we truly appreciate all of your honest feedback and are always looking for ways to improve our customer experience! You might consider following them on their socials to see where they are now. Thank you for sharing your thoughts about our models so we can make future considerations going forward.

Hi @birksbabe. We want to know all about your interests! Know that this will be sent up the ladder for consideration. Thank you for sharing.

Hi @grannyp2p. I regret to share it’s true, we aren’t advised if or when items will return. I am very sorry for the disappointing news, despite your efforts. Is this for the Warm & Cozy Plush Throw & Storage Bag (Cow)? We want to make sure that your interest is sent up for consideration. You can save items to your Favorites & Brand Alerts to keep an eye out. Typically, vendors bring in new items when they are Live so you can always check ahead of time under our Program guide. Also, you might consider following their socials. We are always listening for ways to improve our customer experience within our Facebook Lives and beyond. Thank you for taking the time to share your thoughts with us.

• This reply was modified 1 month, 3 weeks ago by  hsn_kymberlie.

Hi @shihtzumommy628, I am sorry you’re experiencing troubles viewing items when shopping online. What are the item numbers you are referring to? Typically, you can X out of the pop up. We look forward to reviewing this further.

I am so sorry for any frustration with the Waitlisted Necklace, GemFX. Your shopping experience is our main priority. Waitlist means that we do not currently have that specific item however, we expect to receive more in the near future. It’s true, we do allow 45 days for waitlist items to be fulfilled. If for whatever reason the order is not shipped out by then we will cancel your order. Your honest feedback is valued and will reach our leadership for consideration. Thank you for sharing this with us as we aim to do better.

It’s always so great to get suggestions from our valued customers like you, @kimpa. We’re taking notes and passing them around for consideration Thank you for sharing this with us!

Hi @bumbelbear, we had no idea! Your suggestion has been shared with our teams here for consideration. We’re always looking for product suggestions. Thank you!

Hi @becov, you can always save Nakery to your favorites to keep an eye out for any new products. Their Tanning Glotion & Tanning Serum are both Frangrance-Free, links to follow.

https://www.hsn.com/products/nakery-beauty-skincare-infused-tanning-glotion-for-face/22127681?utm_source=facebook&utm_medium=social-organic&utm_campaign=beauty&utm_content=social-care-nakery-beauty-skincare-infused-tanning-08-14-2025

https://www.hsn.com/products/nakery-beauty-multi-vitamin-tanning-serum-for-face-and-/20771926?utm_source=facebook&utm_medium=social-organic&utm_campaign=beauty&utm_content=social-care-nakery-beauty-multi-vitamin-tanning-serum-08-14-2025

Hi @ecg1. I am so sorry you are having troubles reviewing the presentation video. I tried to recreate the concern on the items page, and it seems to be up and running now. Try clearing your history and cookies in the web browser before trying again. This can help things run a bit more smoothly. I hope this helps.

Hi @samsons47. We are actively working on this. Please, keep checking out for updates and thank you for making mention of it.

Hi @triciaoh1951. I am so sorry, I know how frustrating that is. We are actively working to get this resolved. Thank you for bringing this to our attention.