Forum Replies Created
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Hi @tiny666, I am sorry for this delayed response. Order history on HSN.com goes back to 1 year from the current date. I took a look at your order history and do not see any orders placed within the last 2 years.
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Hi @ebony46, I have just responded to your request and apologize for the delayed response.
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Hi @ebony46, I am sorry for this delayed response. I have reinstated the $5 in Spendable Ka$h and you may use it on a future purchase before it expires on 5/16/2024.
Also, you’re more than welcome to email us at HSNSocialCare@hsn.com or message us on Facebook.
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I am sorry for this delayed response and that you’ve been unable to place an order, @mikieyoo. Sadly it looks like there may be an issue with the address and we request that you give us a call at 800-933-2887 from 8am – 1am ET.
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You’re welcome @iamshortdiva!
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I am sorry to hear about your experience with the coupon, @lxb893. Please email us with your order number to HSNSocialCare@hsn.com and we’d be more than happy to look into this for you.
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Hi @fable2 I just wanted to let you know that your $37.88 in Spendable Ka$h is available to use on a future purchase.
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Hi @fable2, I had sent your concern to our credit department to ensure that the Spendable Ka$h gets added to your account appropriately and we’re working on that. I just wanted to share that the Spendable Ka$h that was provided to you today, I have deleted from your account since I am working with our credit department as the type of Ka$h we issue is not the type that gets reinstated when an item gets returned.
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I am sorry to hear that you’re $37.88 in Spendable Ka$h was not reinstated, @fable2. I see that the order wasn’t completed in our system, and I’ll work on getting it reinstated for you.
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Hi everyone, we’re still working on the HSN Arcade to bring you an updated experience. We’re hoping to have this new experience by the end of February, but once we have more info, we will share it with you all.
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Hi all, I am sorry that we haven’t provided as many updates as we would have liked regarding the Arcade. I am trying to find out as much information as possible, but at this time, I have no further updates.
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Hi @gmarain, I am sorry that another online account was created for you. When you log into your account to access the Community, it should have prompted you to create a nickname. However, if you place an order with the account you created, it should merge them on the back end so you can see your orders.
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Hi @lesa3179, I am sorry to hear of your experience and took a look at your account. Due to the sensitivity of your concern, I will be sending you an email to the email address we have on file with details around your concern.
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Hi @sewandsow, I am sorry for any confusion the product airing has caused. I reviewed the airing, and I didn’t hear that it was part of the instant ink plan as this item doesn’t use ink cartridges and that’s what the instant ink program sends out. I did hear them mention the HP app that you can use with the printer.
Do you mind sharing more details around the airing (such as the date and time) you heard them advertise the instant ink plan?
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Hi All, I have passed these concerns on to be looked into. I am sorry for the confusion this has caused and look forward to the updates to the Arcade.