Hi @marymary1969, I have gladly refunded the difference of $21.20 into Spendable Ka$h and is available to use on a future purchase before it expires on 11/19/2026.

Hi @behindthedoor, it doesn’t look like we have anything scheduled for crafts as we head into the holidays. I would recommend checking out our online program guide to keep up with your favorite hosts, brands, and guests

Good morning @slw58! I was able to find the presentation video on our HSN YouTube account.

You can see it here Improvements Mirrored Jewelry Storage Armoire

Good morning @ebony46. I am sorry to hear that your review was not posted for the Nina Leonard pants and would like to have it looked into.

Do you mind sending us an email to HSNSocialCare@hsn.com with the exact way the review was written along with any photos that may have been attached to it?

For faster service, we recommend reaching out via the Customer Service thread.

I am sorry to hear of your experience with the HP Laptop that you purchased in March of this year, @ceceanderic. Since this concern may include account details, I will be sending you an email to the email address we have on file.

I am very sorry to hear that you and many other customers were having difficulties signing onto our site, @three4me. Do you mind sharing what browser you are using and if you tried any other browsers?

I’d be happy to pass this experience along.

Hi @wisconsinstaycee & @bewbee, we appreciate you taking the time out of your day to share your feedback about the guest and host. I’ll be happy to pass this along.

Hi @19-snuggles, the sweepstakes is sponsored by Synchrony Bank, however, we do have an alternate method of entry where you do not need an HSN Credit Card to enter. You can enter by following the below instructions:

To enter the Sweepstakes without having an HSN Credit Card or making a purchase, legibly print in blue or black ink your name, address, day and evening phone numbers, email address (If you have a HSN Credit Card, please provide the email address associated with your HSN Credit Card), and date of birth on a piece of paper and mail it in an envelope with proper postage to “Season of Surprises Sweepstakes,” c/o Merkle Inc., P.O. Box 5022, Department 864843, Kalamazoo, MI 49003-5022 U.S.A. Each eligible mail in entry request will receive one (1) Sweepstakes entry per outer mailing envelope. All mail-in entries must be postmarked by January 2, 2025 and received by January 9, 2025. All entries become the exclusive property of
Sponsor and none will be acknowledged or returned.

Hi @bobzi, that’s really odd as we do not charge a customer until the order ships. Do you mind sharing the item number in question?

Also, for faster service, I would recommend posting to our Customer Service forum.

Hi @ladiebiker, do you mind sharing which item number this is happening on?

Hi @phpepcat58, I’d be more than happy to check on the status of a return. Do you mind providing the item number? It looks like the last return we received was the Tupperware Tumbler Set with Lids.

Hi @diana818, I am so very sorry for the experience you’ve had while using the e-Rewards partner sites and shopping with us. I just wanted to let you know that I have sent you an email to the email address we have on file and look forward to your response.

Hi @sunshine, any time an order is placed, an authorization is placed on your card. An order is not physically charged in our system until the order ships.

We appreciate your feedback and request that you keep all comments respectful of all HSN employees and other community members.

Thank you @bobzi, do you mind sending us an email with a copy of your bill showing that this item was billed? Also have you reached out to Synchrony Financial regarding your bill and the charge for this order?

You can email a copy to hsnsocialcare@hsn.com

That’s really odd that you are seeing a bot message when trying to view the video @ladiebiker. I just tried to duplicate it and had no issues viewing the video. Have you tried clearing your browsers cache & cookies to see if that clears it up?

What browsers are you using?