Hi @19-snuggles, the sweepstakes is sponsored by Synchrony Bank, however, we do have an alternate method of entry where you do not need an HSN Credit Card to enter. You can enter by following the below instructions:

To enter the Sweepstakes without having an HSN Credit Card or making a purchase, legibly print in blue or black ink your name, address, day and evening phone numbers, email address (If you have a HSN Credit Card, please provide the email address associated with your HSN Credit Card), and date of birth on a piece of paper and mail it in an envelope with proper postage to “Season of Surprises Sweepstakes,” c/o Merkle Inc., P.O. Box 5022, Department 864843, Kalamazoo, MI 49003-5022 U.S.A. Each eligible mail in entry request will receive one (1) Sweepstakes entry per outer mailing envelope. All mail-in entries must be postmarked by January 2, 2025 and received by January 9, 2025. All entries become the exclusive property of
Sponsor and none will be acknowledged or returned.

Hi @bobzi, that’s really odd as we do not charge a customer until the order ships. Do you mind sharing the item number in question?

Also, for faster service, I would recommend posting to our Customer Service forum.

Hi @ladiebiker, do you mind sharing which item number this is happening on?

I truly am sorry for this delayed response, @latoya123. I took a look at your order, and it looks like the authorization has expired in our system and the availability of the funds is dependent upon your financial institution.

Good morning @jmac14. Any time an order is canceled and you used Spendable Ka$h, the Ka$h will return back into your account to be used on a future purchase before it expires.

I am truly sorry for the delayed response, @ladiebiker, and disappointed to hear that you received your order damaged. This was for the original order correct, as I see that we’ve sent you a replacement for this order. If so, I’ll make a note on the order regarding you receiving the item damaged.

I truly am sorry for this delayed response, @nicky1921. I am not seeing a luggage that was ordered from us. Do you recall when you ordered it?

Hi @abutcher2, I have moved all payments out to the 30th of each month. Just to let you know, since they are moved out past 10 days, there is a hold on your account until the payments get paid.

I am very sorry for the experience you had with the coupon, @charliek and understand why you canceled your order. I’ll be sure to pass your feedback along regarding the coupon not working with the item you were ordering.

Hi @pattyf, I am sorry for this extremely delayed response. I haven’t heard any other concerns regarding having to sign in to watch a video. Have you tried clearing your browser’s cache & cookies? I would recommend trying that as that usually clears up any issues.

Hi @sunshine, any time an order is placed, an authorization is placed on your card. An order is not physically charged in our system until the order ships.

We appreciate your feedback and request that you keep all comments respectful of all HSN employees and other community members.

Thank you @bobzi, do you mind sending us an email with a copy of your bill showing that this item was billed? Also have you reached out to Synchrony Financial regarding your bill and the charge for this order?

You can email a copy to hsnsocialcare@hsn.com

That’s really odd that you are seeing a bot message when trying to view the video @ladiebiker. I just tried to duplicate it and had no issues viewing the video. Have you tried clearing your browsers cache & cookies to see if that clears it up?

What browsers are you using?

Hi @bonylou, I am not sure what balance you’re speaking about.

Hi @yad79, since your Spendable Ka$h is from an item you returned, it doesn’t have an expiration date.