Happy to help Mari & others. Let me alert you to another important point I forgot to mention. My refund was initially credited to my spendable cash account. I called customer service and told them I would prefer the refund be returned to my original method of payment (credit card). As you may know, if you purchase an item with spendable cash, you cannot get a second refund. Also, FYI -if you do have to return the items back to HSN & it is inconvenient, you can ask CS for a $5 credit to spendable cash for your troubles. I have been a customer for over 20 years and I am very pleased with HSN customer service. You have a great week as well.