UPDATE: Friday morning the missing information appeared. It only took 5 days!

Shawn, thank you for your reply.
I hope someone will be able to review the the conversations I had with both the customer service representatives I spoke with, and send them both back to training classes.
I would like to close this conversation now.

Thank you for understanding the issue.
In the good old days, the customer service reps were wonderful. Today’s
Today’s experience with both the rep and the supervisor were less than desirable. They both sounded is if today was their first day on the job. Whomever trained them, needs to go back to the basics. Or, just take orders, and leave the customer service department to the professionals.

• This reply was modified 3 weeks, 1 day ago by  PWOMAN.

Thank you for understanding the issue.
In the good old days, the customer service reps were wonderful.
Today’s experience with both the rep and the supervisor were less than desirable. They both sounded is if today was their first day on the job. Whomever trained them, needs to go back to te basics. Or, just take orders, and leave the customer service department to the professionals.

Personally, IMO, most of the hosts have gotten out of control. Not only have I stopped watching HSN, I have decreased my spending. The excessive use of the word, “bucks,” sounds like fingernails on a chalk board to me. Even Callie, who I thought was the most professional of all the hosts, has taken to using this word much more than ever. I don’t care to hear about Debbie’s sex life. Also, many of the hosts need to take elocution lessons. Perhaps HSN will consider my suggestions.

We pay taxes on S&H😔

The channel’s parent company, QVC Group, announced Thursday that it has voluntarily entered Chapter 11 proceedings in an effort to slash its debt from $6.6 billion to $1.3 billion.

I’m surprised Adrienne wasn’t there. After all, Bobbi is her mini-me.

I hope you are correct. I recently received a box with 2 items in it. One was an expensive piece of clothing, the other had liquid in it. Sad to say, there wasn’t any stuffing in the package, and during shipping, the jar opened and leaked out. Why would they ship two disparate items in the same box? I called HSN and CS supervisor agreed with me. I received a refund.

Absolutely, need to check and double check all items, their descriptions and pricing. Does not feel trustworthy to me.

The hosts have to stop saying. “bucks.” Even the classier hosts have picked up this bad habit. Please, it sounds like fingernails on a chalkboard.

HSN, for several years I have not received the emails I signed up for, including TSVs. I changed my email address 6 weeks ago. Reentered my info to receive the emails I wanted, Still not working. Perhaps HSN is no longer sending them?

On another note, will the rewards be coming back?

Thank you for your assistance.

Thanks. I have seen her be a host for her own items, as recently as 2 months ago. Guess she’s going to concentrate on her own business.

Agreed!

I spoke to 2 different supervisors on 2 separate days and was told the same thing. So. If I pur hase 3 of these items on single ship, it is less money than 1 item on autoship. Perhaps they are trying to discourage people from purchasing autoship products? Whatever the reason for this change, it is adding up to many undesirable changes at HSN.