I’d call Curtis Stone Customer Service to ask that question and see what they can do for you. If your HSN purchase is recent, you can call HSN Customer Service about a replacement. When my Mini Multicooker had lived a good life for three years but the buttons stopped toggling through, I bought a replacement on eBay at a great price. It’s doing fine.
Good luck!

Hi, mytime,
I saw a thread today in the Community that the 5 Essentials Creme is back in stock. I’m disappointed that HSN did not respond to this inquiry here on the Customer Service thread, but glad I happened to see that it’s back in stock. Good price, too!

BEWBEE, lol! Yes, Lynn is goofy! She’d probably be the first one to agree, though! She has a good sense of humor. She does get confused frequently and also knocks things over a lot. She also says “on the day,” which I confess I do not understand. But, even at her goofiest, she is adorable and has a great figure and looks good in EVERYTHING!