Thanks, Renegade. Happy for you that it was straightened out!

Renegade007,
I’ve been reading your situation, and I hope you can get a successful resolution. I think you’ve done an excellent job explaining what happened in detail. You are patient. You’d think HSN could figure it out from the information you’ve given them — after all, they do have records of charges and payments — but, no, they respond per their “usual,” asking YOU to do the work and explain the situation YET AGAIN. That “delay tactic” irritates me; HSN’s reluctance to tackle an accounting problem head-on and fix it (for heaven’s sake) causes me to seriously pause before buying anything that I may need to return. Meanwhile, looks like the calvary in the form of HSN_Shawn just replied a few minutes ago — someone finally got the message! Hopefully (?) — My fingers are crossed for you.

JADiva, I remember you well from years ago! 🙂 SUZYQ260, I believe I remember you, too! Unfortunately, I think it’s clear that HSN is on the way out. Lots of us for YEARS used the HSN forum as well as reviews to repeatedly make solid suggestions for improvement, but they chose to ignore. Too bad. Shopping here used to be a lot of fun and very satisfying.

Thanks, @55mitch. 🙂

@ennui, I’m glad you see size and fit charts, and I’m trying to figure out how accessing the HSN site a certain way would cause the size charts to disappear. Do you have an example of how this might happen, because that would help everyone who has needed the charts but hasn’t been able to find them. Given how long people on this thread have been complaining — plus @hsn_lynne‘s response that HSN had escalated this problem — it’s more likely to me that HSN recently followed through and was able to restore some (not yet all, but getting better!) of the missing charts. This is the action that we shoppers are looking for (only faster, please, when the complaints start coming in!). After all, HSN, we’re sitting here wanting to buy something from you — wanting to give you our money — and your part is to make the online shopping experience as easy and comfortable as possible. That includes complete information regarding measurements, fit, fabric, washing instructions, etc. We can’t feel the item and read the care instructions, and we can’t try it on.

Thank you.

I’d call Curtis Stone Customer Service to ask that question and see what they can do for you. If your HSN purchase is recent, you can call HSN Customer Service about a replacement. When my Mini Multicooker had lived a good life for three years but the buttons stopped toggling through, I bought a replacement on eBay at a great price. It’s doing fine.
Good luck!

Hi, mytime,
I saw a thread today in the Community that the 5 Essentials Creme is back in stock. I’m disappointed that HSN did not respond to this inquiry here on the Customer Service thread, but glad I happened to see that it’s back in stock. Good price, too!