I use Skinn DermAppeal, foundation, liquid blush, and liquid lipstick, and Suzanne Somers products consistently, but you ask an interesting question I had to think about. The one product that I use every day – that my skin responds to very quickly – is Signature Club A 5 Essentials Creme For Face and Eyes (Note: HSN labels it “Cream” in its description, but on the product jar it says “Creme). I buy it from HSN when it’s on sale and I keep it on hand. It perks up and tightens and clears my skin. P.S. I trust you’ll feel better as you continue to rest and recover, and I look forward to reading the responses here!

What?? @hsn_kymberlie, I read @beachpaldog OP and the responses, including your response. Yes, companies have the right not to participate in the EZ Return Label program, but HSN MUST INFORM the customer before the purchase that return shipping will be the responsibility of the buyer. The cost of return shipping is a very important consideration in the transaction, and the OP is 100-percent correct. While I agree with you that this is a matter for “future consideration,” this is also a RIGHT NOW matter, and the OP needs to be reimbursed for the difference between what she paid for on-her-own shipping and the cost of the EZ Return Label. The responses from customers on this thread hit the nail on the head. This needs to be handled ASAP., and I am very surprised and disappointed that a company like HSN that has been in the online-shopping business for years would engage in such nondisclosure.

💕@Sheba2011, what a delightful TREAT to “see” you! You are bringing back sweet memories of long ago. Thank you for saying hi, and Happy Thanksgiving to you and your family! 💕

For anyone else looking for these instructions (that do not appear on the garment’s care tag): I searched online for “Mark & James how to wash detachable fur collar” and found my answer! Thank you, Badgely and Mischka!

Wow, good tips from both of you. Thanks!
@heavenlyglo, I am as surprised as you that HSN and QVC would carry the same item and sell them at different prices! I’d never think to check one against the other but, thanks to your post, I will be on the lookout for that! JEEZ!

@avaka, I also wonder why companies make the roots dark. Maybe it’s a “thing” that they think customers will like? Perhaps HSN and the wig company will read your comment and take action. They won’t know if we don’t let them know, so I think it’s a good move on your part to communicate.

Top left (to the left of the search bar above), you’ll see “Watch” and “Connect.”
Click on “Connect,” and then click on “Community.”

Same situation here. HSN website acting up; needs tech support attention.

To @hsn_timo or any other HSN customer service or management employee: Three weeks ago, you asked the customer to provide an item number, and @pax139 provided you with five item numbers. I just now took some time to search Marla Wynne (@hometowngirl had mentioned this vendor specifically), and I confirmed for myself that the first few items lacked the specific garment measurements chart.

Customers are helping HSN by pointing out that the garment measurements charts are missing from more than just a few items. It’s HSN’s job to follow up; it’s not our job to do the research for you, too.

HSN spends a lot of time and money asking us for survey responses, reviews, “how can we help,” even encouraging feedback and participation by paying for this forum. Well, how about responding with feedback or, better yet, a fix for this very important part of the ordering process — garment measurements! How are we supposed to order without them?

Thanks, Renegade. Happy for you that it was straightened out!

Renegade007,
I’ve been reading your situation, and I hope you can get a successful resolution. I think you’ve done an excellent job explaining what happened in detail. You are patient. You’d think HSN could figure it out from the information you’ve given them — after all, they do have records of charges and payments — but, no, they respond per their “usual,” asking YOU to do the work and explain the situation YET AGAIN. That “delay tactic” irritates me; HSN’s reluctance to tackle an accounting problem head-on and fix it (for heaven’s sake) causes me to seriously pause before buying anything that I may need to return. Meanwhile, looks like the calvary in the form of HSN_Shawn just replied a few minutes ago — someone finally got the message! Hopefully (?) — My fingers are crossed for you.

JADiva, I remember you well from years ago! 🙂 SUZYQ260, I believe I remember you, too! Unfortunately, I think it’s clear that HSN is on the way out. Lots of us for YEARS used the HSN forum as well as reviews to repeatedly make solid suggestions for improvement, but they chose to ignore. Too bad. Shopping here used to be a lot of fun and very satisfying.

Thanks, @55mitch. 🙂

@ennui, I’m glad you see size and fit charts, and I’m trying to figure out how accessing the HSN site a certain way would cause the size charts to disappear. Do you have an example of how this might happen, because that would help everyone who has needed the charts but hasn’t been able to find them. Given how long people on this thread have been complaining — plus @hsn_lynne‘s response that HSN had escalated this problem — it’s more likely to me that HSN recently followed through and was able to restore some (not yet all, but getting better!) of the missing charts. This is the action that we shoppers are looking for (only faster, please, when the complaints start coming in!). After all, HSN, we’re sitting here wanting to buy something from you — wanting to give you our money — and your part is to make the online shopping experience as easy and comfortable as possible. That includes complete information regarding measurements, fit, fabric, washing instructions, etc. We can’t feel the item and read the care instructions, and we can’t try it on.

Thank you.

I’d call Curtis Stone Customer Service to ask that question and see what they can do for you. If your HSN purchase is recent, you can call HSN Customer Service about a replacement. When my Mini Multicooker had lived a good life for three years but the buttons stopped toggling through, I bought a replacement on eBay at a great price. It’s doing fine.
Good luck!