@hsn_shawn, I just received 916-460. Please note that I am typically size Large on top, even in MarlaWynne’s tops, although I sometimes size down to a Medium in her line. I have 40″ bust and am wide across the shoulders. I’m 5’4″ and an apple shape with slim hips and legs. The sweater I bought is size Medium in the shell pink, and it is oversized on me, but looks great. It would have been a mistake to order size Large. (If it shrinks in the wash, it should say in the description, “Size up to allow for shrinkage.”)

Whoever at HSN said to use the “body measurements” chart, which have smaller bust measurements, did not do a good job taking care of HSN’s customers. Someone should have asked the fit models to try on the sweater, measured the sweater, and provided actual bust garment measurements for this top to post on the item page.

Thanks for helping with this, and I hope I have helped someone choose the right size. I’ll post a review with this info, too.

@hsn_shawn,
Thanks for your fast response and for sending to be updated.

I wish I didn’t agree, but I do. I don’t know if it’s “fashion” in general getting desperate for some new look, but these short, wide-at-the ankle pants just don’t do it for me. Marla’s TSV (the floral-on-bottom jacket) was not her usual understated and elegant look. Her daughter, while attractive, pleasant, and sensible, is too animated for TV, too jumping-around, which makes me nervous. A lot of this company’s host choices miss the mark because the hosts talk too fast, never stop talking, are too manic for the “cool medium” that TV is, and keep interrupting to give the latest count on how many are left in each size — who cares?! We’ll find out when we place our order! The hard sell is ridiculous, because they fail in giving us critical information about what we cannot see or feel. in person in a store.

The dark-haired woman who was subbing for Marla yesterday (another overly animated rep) never said during the presentation what size she usually wears and what size she was in. That’s critical info. I bought that sweater, but went down a size after reading the reviews. I was anxious about what size to buy — and who wants to go through that when we should be getting every bit of information we need to make a purchase.

I’ve been letting HSN know this for years — we all have — and, frankly, they deserve to go down because of their apparently stubborn refusal to listen to our requests to give us the basic and critical information we need to make a choice. Online Selling 101. They don’t get it. And it’s sad.

I’m missing something, and I’m curious: Why do their locations matter? They’re on TV, and we can see their products and hear them speak. Help me understand this, please.

I use Skinn DermAppeal, foundation, liquid blush, and liquid lipstick, and Suzanne Somers products consistently, but you ask an interesting question I had to think about. The one product that I use every day – that my skin responds to very quickly – is Signature Club A 5 Essentials Creme For Face and Eyes (Note: HSN labels it “Cream” in its description, but on the product jar it says “Creme). I buy it from HSN when it’s on sale and I keep it on hand. It perks up and tightens and clears my skin. P.S. I trust you’ll feel better as you continue to rest and recover, and I look forward to reading the responses here!

What?? @hsn_kymberlie, I read @beachpaldog OP and the responses, including your response. Yes, companies have the right not to participate in the EZ Return Label program, but HSN MUST INFORM the customer before the purchase that return shipping will be the responsibility of the buyer. The cost of return shipping is a very important consideration in the transaction, and the OP is 100-percent correct. While I agree with you that this is a matter for “future consideration,” this is also a RIGHT NOW matter, and the OP needs to be reimbursed for the difference between what she paid for on-her-own shipping and the cost of the EZ Return Label. The responses from customers on this thread hit the nail on the head. This needs to be handled ASAP., and I am very surprised and disappointed that a company like HSN that has been in the online-shopping business for years would engage in such nondisclosure.

💕@Sheba2011, what a delightful TREAT to “see” you! You are bringing back sweet memories of long ago. Thank you for saying hi, and Happy Thanksgiving to you and your family! 💕

For anyone else looking for these instructions (that do not appear on the garment’s care tag): I searched online for “Mark & James how to wash detachable fur collar” and found my answer! Thank you, Badgely and Mischka!

Wow, good tips from both of you. Thanks!
@heavenlyglo, I am as surprised as you that HSN and QVC would carry the same item and sell them at different prices! I’d never think to check one against the other but, thanks to your post, I will be on the lookout for that! JEEZ!

@avaka, I also wonder why companies make the roots dark. Maybe it’s a “thing” that they think customers will like? Perhaps HSN and the wig company will read your comment and take action. They won’t know if we don’t let them know, so I think it’s a good move on your part to communicate.

Thanks, @hsn_shawn. Those body measurements are quite a bit smaller than I expected due to the “oversized” garment description and similar feedback from the reviews. When I receive the sweater, if it’s too small in the bust, I have faith that the customer service rep will understand and waive the return fee if it comes to that. In the meantime, I hope that it will fit fine. Thanks again for your help.

@jmc1365, what a sweet note! Thank you! I remember you from way back, too, and it’s so nice to see you here! I rarely post because of time constraints, and I miss the HSN of the old days.
You might wind up trying that jacket because it sounds like a good fit for your body type. I agree that it’s got to come down (a lot) in price first, and a free-shipping offer wouldn’t hurt, too. 😀

@jmc1365, I looked at 918-739. I think it’s pretty, especially on the Elle rep. But, not to be TOO critical (haha), unless you’re very slim-hipped and short-waisted, the length might be too short and the look too boxy and dumpy. It’s mostly nylon and span and looks like the material is “thick,” like the old-fashioned “double knit.” The pockets pucker, and I don’t like the sloppy finishing on their edges. (High price to me, too) Plus, I think those sleeves might stretch out and not snap back. To me, it’s not the kind of jacket you just “throw on” over jeans — uh, I think hard to “dress down” this one. P.S. The poor Elle rep, having to endure the host’s over-the-top enthusiasm. LOL! Now there’s a job I wouldn’t want to have, with the person in your ear, “TELL THEM ONLY 350 LEFT!!”

Thanks, Renegade. Happy for you that it was straightened out!

Renegade007,
I’ve been reading your situation, and I hope you can get a successful resolution. I think you’ve done an excellent job explaining what happened in detail. You are patient. You’d think HSN could figure it out from the information you’ve given them — after all, they do have records of charges and payments — but, no, they respond per their “usual,” asking YOU to do the work and explain the situation YET AGAIN. That “delay tactic” irritates me; HSN’s reluctance to tackle an accounting problem head-on and fix it (for heaven’s sake) causes me to seriously pause before buying anything that I may need to return. Meanwhile, looks like the calvary in the form of HSN_Shawn just replied a few minutes ago — someone finally got the message! Hopefully (?) — My fingers are crossed for you.

JADiva, I remember you well from years ago! 🙂 SUZYQ260, I believe I remember you, too! Unfortunately, I think it’s clear that HSN is on the way out. Lots of us for YEARS used the HSN forum as well as reviews to repeatedly make solid suggestions for improvement, but they chose to ignore. Too bad. Shopping here used to be a lot of fun and very satisfying.