I recently ordered a NEW beautiful top that has balloon sleeves with lace inset in the sleeves. I ordered it in black. However, on arrival, i opened the package, and it clearly was a used top because it has what looks like dandruff on it and what looks like dog hair. I do not own any pets and i DONT have dandruff!! Plus, there was a snag in one of the lace inserts. Its extremely insulting that HSN charges a customer to return a damaged/used item.