I just activated a Samsung Galaxy A13 Tracfone that I purchased 11 months ago. Obviously, when it shipped it had the latest version of the software. 11 months later the phone wanted to schedule a software update. I updated it. Then, it wanted to update again and again. I called Tracfone and they could not help me. They told me to call Samsung. What I discovered is the Galaxy does not update to the latest version in just ONE update. You have to go through each update one at a time to get to the latest version. I thought the phone was broken, but after 4 successive updates the phone was on the latest software and working “just fine”. So, when the HSN/QVC host says you have 1 year to activate the phone, don’t panic with multiple updates if you wait a long time to activate your software. I was disappointed that Tracfone told me to call Samsung without a little more knowledge. In the end, everything was fine!