@alln!

We are so sorry that you have not received your orders yet. Because of your large number of affected orders, we researched the issue with our fulfillment department and received an update.
Our shipping partners are experiencing transit delays in impacted areas as a result of Winter Storm Bellamy. Please continue to use your resources to track shipments for customers who may be experiencing delays due to the inclement weather. All impacted shipments will be rescheduled when it is safe for the carrier to resume service.

UPS services across the United States have been impacted by Winter Storm Bellamy. While UPS facilities are providing pickup and delivery services as conditions permit, some delays are possible. Additional disruptions in UPS’s air network are expected due to severe winter conditions affecting the Louisville, KY Worldport operations, UPS’s main air hub in the United States. Although the customer’s final location may not be impacted by adverse weather, the movement of packages in the network may be delayed by conditions in other areas.

FedEx has activated contingency plans to mitigate impacts from weather disruptions at the Memphis, TN and Indianapolis, IN hubs. Potential delays are possible for package deliveries. FedEx is committed to providing the best service possible. There may be different levels of impact depending on selected services, city, state and ZIP Code.

We are very sorry that there are many orders that have not shipped yet. However, several were shipped out since yesterday. If you haven’t already, you should receive the shipping information with tracking number soon. Thank you so much for your patience!

@ghostorchid

We are so sorry that your order was cancelled and that you did not receive an immediate refund. The funds will be released by your financial institution within the next 3 – 7 business days. Feel free to reach out to your bank to inquire about the duration of held funds. Please let us know if there is anything else we can do for you.