I’m sorry to hear that, wtfcode. All coupons do have certain rules associated with them, so you’ll want to verify your purchase meets those first. I’ll post them for you below. If you’re unsure, I’d be happy to check for you. What is the item number?

Coupon HELLO10 can be used on only one item and can only be used once by its recipient and is valid for new HSN customers only. Customers must create an HSN account to redeem. This coupon is valid for $10 off your purchase of $20 or more from HSN.COM. Coupon number is non-transferable. Coupons must be applied when order is placed. Excludes shipping & handling, sales tax, and clearance items and can only be applied to the first shipment of Auto-Ship items. The use of this coupon may disqualify the order from inclusion in other promotional offers or discounts. Coupons cannot be applied to or combined with other coupons. Coupon is not valid for Arrow Sewing, charitable contributions, Dyson, gift cards, wines and alcohol, Janome, Samsung large appliances, selected footwear, the iRobot Roomba 880, Bose and Fitbit. We reserve the right to cancel orders when unexpected coupon system errors occur or in the case of abuse, misuse or fraud in connection with the coupon number. Offer is valid 2/9/2021 – 12/31/2022. Coupon Expires on 12/31/2022 at 11:59 PM ET.

Thanks for the kind words, @villagemom7!

I’m sorry to hear you’re having trouble with this exchange, @gtbcar. It looks like we have very limited availability for this top, and none available in a bigger size in the rose pink color. You can view the available options here.

Hi @anglfce, welcome! I would be happy to see if we can locate why this coupon wasn’t working for you, but we’re unable to assist with placing any orders here or via email. Please send your account number, coupon code, and the item number you’re trying to order to us at
HSNSocialCare@hsn.com. If you’d like help with placing your order, you will need to speak with customer service at 1-800-933-2887.

Hi @lunarita! The winner of each sweepstakes will be notified by email within 7 days of the drawing.

Hi @brat9031. I wasn’t able to locate an account for you under this nickname. If you ordered as a guest, you wouldn’t be able to see the order as normal either. Please check your bank and see if you’ve been charged. If you do see a charge but no order number is listed, you can call customer service at 1-800-933-2887 with the card number used and they can search for the order that way.

@stacydeann Please email the info they requested.

I’m sorry to hear that you’re having trouble checking out, @petitecharm. I looked into this and I see you have multiple accounts created with us that is causing the issue. For security reasons we’re unable to fix this here, you’ll need to speak with customer service directly to verify your account information. They can be reached at 1-800-933-2887 from 8am to 1am ET.

Hi @trekky. Thanks for bringing this to our attention, I’ll forward this feedback in for you with this additional information added.

@kitty12lover I’m sorry to hear that you’re having trouble with this. I spent some time looking into this for you and I found that you’re unable to see and review multiple orders because you checked out as a guest. It’s possible your browser was signed out and you didn’t realize, it can be hard to tell with auto fill features. You can only access orders in your account if you were fully signed in before checking out. Customer service can merge these orders all together at 1-800-933-2887 if you’d like, we’re unable to do it here for security reasons.

I’m sorry to hear that you’re having trouble with your account @loisg9. We’d be happy to look into this for you, please send your account number and phone number to us at HSNSocialCare@hsn.com.

We always offer every flexpay the option to be moved out up to 30 days. I see you have two items on flexpay currently, did you want both moved out 30 days?

Hi @toxic2014. I see you got this moved, please let us know if you need anything else. 🙂

Hi @brochacha. I’ve checked your account and there is no reason you can not report comments. I did test that thread and was able to use the report feature myself. Please try clearing your browsers cache and cookies and trying again. You’ll also want to make sure you’re using the most updated version of Chrome for the best experience.

@daves007 I can assure you that we allow all reviews, positive and negative. The only reviews that are removed are ones that break our Community Guidelines.