I truly understand how frustrating this situation must be for you, @dee7400, and I am really sorry for any inconvenience it has caused. While we strive to release a pending authorization as quickly as possible when an order is canceled, we unfortunately have no control over how fast your financial institution processes the refund. Typically, most financial institutions will return the funds to your account within 72 business hours, but it can sometimes take longer. I encourage you to reach out to your financial institution for more specific information on your case.

@ennui, I am sorry that you have yet to receive your refund. Would you mind sending an email to HSNSocialCare@hsn.com with the order number for all the returned items so that we can further look into this. Thank you!

I’m really sorry to hear that your order arrived in so many different boxes. I understand how frustrating that can be, and I want you to know that I will share your concerns with our warehouse team to see if we can find a way to prevent this in the future. As for returns, please feel free to send back any items that are headed to the same warehouse together in one box. We want to make this process as smooth as possible for you.