I’m sorry for the concern this has caused, @henrysue. I see we expected arrival of your order by 11/18. I’ve checked the tracking and see the expected delivery date is Wednesday, November 20 by 9:00 P.M. I have placed $5 an in-store credit (Spendable KA$H, valid through 1/14/2025) on your account for the inconvenience. I sincerely hope you will reconsider and keep shopping with HSN!