@garmack

We completely understand why this was frustrating, especially when you had just placed your order and then saw a lower Birthday price. We truly appreciate your many years as an HSN customer and never want you to feel overlooked. We’re glad we could connect and add KA$H to your account to help make up the difference, and we hope you’ll enjoy shopping with it before it expires on 9/28/2026. Thank you for sharing your feedback with us. 💙

lpersons

I got your message. Again, I’m sorry for any concern this has caused.

Hi there, @lpersons

We understand why this would be frustrating, and we appreciate you sharing your feedback. The promotional price for these items was part of a special offer that ended on 7/21/26. While product videos may remain available for viewing after a promotion ends, pricing and FlexPay offers shown in previously recorded presentations may not reflect current offers. For that reason, we include a disclaimer beneath the video directing customers to the product page for the most current pricing information. We’ve shared your comments with the appropriate team for review.

@arizona303

We completely understand why seeing a higher authorization amount would be concerning. Temporary authorizations are a standard part of many card transactions and do not necessarily reflect the final amount charged. Once our overnight processing begins at midnight ET, the pending authorization is updated to reflect the correct order total. We appreciate you taking the time to share your experience, and we’ve passed your concerns along to our leadership team for review.

Hi there, @allyson77

I’m very sorry about the confusion this has caused. This order was sent UPS Mail Innovations, so the tracking number will not work on the regular USPS site. It shows the package was delivered today (7/23) at 12:41 pm. Please let us know that it’s received.

@ebony46

I’m glad you were able to find a workaround. Please let us know if this happens again so we can help if you need.

@sheba2011

We’re thrilled that you’re getting your orders so quickly!

@steelmagnolia57

Thanks for your question! We were unable to find a published decibel (dB) rating for the Sun Joe 20V Cordless Pressure Sprayer in the manufacturer’s product specifications. Sun Joe promotes the unit as a battery-powered, portable pressure sprayer, which is generally quieter than traditional gasoline-powered pressure washers, but an exact noise-level measurement does not appear to be provided by the manufacturer.

@princessnow

I can understand your concern, especially when you’re keeping a close eye on your account balance. Whenever an item is purchased with a coupon or promotional discount, we must first obtain authorization for the full amount from the payment method used. Once the authorization process is complete, the pending amount will drop off and you’ll only be charged the discounted amount you were shown at checkout. We appreciate you sharing your experience and feedback with us.

We’re very sorry you’ve had a negative experience with our busy phone lines, @alln. This is truly a very busy time, and we’re doing our best to answer. Our social team is happy to help if you’d like to explain what you need.

@picnic10

I’m very sorry for this experience. I’ve done my best to make this right for you, so you should see a refund to your payment method for part of the return fees that will reflect within 72 business hours. The remainder needed to be done as an account credit, valid through 8/3/2026. We do appreciate your input in regard to the return fees, and I am certainly passing this along on your behalf.

Hi, @myboo2

We still have Lancome and Korres available, and as of writing this, most or all has Free Shipping. I see our next Korres presentation will be Tue, Jul 21 from 10-11a ET (more Free Shipping!)

@gendall

I’m very sorry you’re having such trouble with the app. Sometimes an uninstall and reinstall clears up these types of things, if you’d like to try. If that doesn’t work, please let us know.

@pat210

I’m so sorry you’ve been dealing with this, and I completely understand how frustrating it is, especially when you’re trying to watch a live demo and place an order at the same time. Thank you for taking the time to share the details of what’s happening and for everything you’ve already tried.

This definitely isn’t the experience we want for you, and I appreciate you letting us know that the issue is ongoing. I’ll be sure to pass your feedback along to our app and streaming teams so they can take a closer look.

In the meantime, you may find a more stable experience by accessing the livestream through a mobile browser or desktop while we continue working on improvements to the app. We truly value your patience and your feedback as we work to make this better.

@chase5499

I’m sorry about the discrepancy.

Please address the return to:
HSN Customer Returns
3880 4th Ave
Shakopee, MN 55379