@picnic10

I’m very sorry for this experience. I’ve done my best to make this right for you, so you should see a refund to your payment method for part of the return fees that will reflect within 72 business hours. The remainder needed to be done as an account credit, valid through 8/3/2026. We do appreciate your input in regard to the return fees, and I am certainly passing this along on your behalf.

Hi, @myboo2

We still have Lancome and Korres available, and as of writing this, most or all has Free Shipping. I see our next Korres presentation will be Tue, Jul 21 from 10-11a ET (more Free Shipping!)

@gendall

I’m very sorry you’re having such trouble with the app. Sometimes an uninstall and reinstall clears up these types of things, if you’d like to try. If that doesn’t work, please let us know.

@pat210

I’m so sorry you’ve been dealing with this, and I completely understand how frustrating it is, especially when you’re trying to watch a live demo and place an order at the same time. Thank you for taking the time to share the details of what’s happening and for everything you’ve already tried.

This definitely isn’t the experience we want for you, and I appreciate you letting us know that the issue is ongoing. I’ll be sure to pass your feedback along to our app and streaming teams so they can take a closer look.

In the meantime, you may find a more stable experience by accessing the livestream through a mobile browser or desktop while we continue working on improvements to the app. We truly value your patience and your feedback as we work to make this better.

@chase5499

I’m sorry about the discrepancy.

Please address the return to:
HSN Customer Returns
3880 4th Ave
Shakopee, MN 55379

@georgiapeach2

We’re sorry for the frustration and appreciate you sharing this feedback. Sometimes items featured in emails sell out quickly or link to a collection rather than a single product, which can make them harder to find. We’ll be sure to share your comments with our team as we work to improve the email experience. Thank you for letting us know.

@rubytuesday714
@bobzi

Yes, we’ve still got lots of Dr. Nassif products available on HSN! As a matter of fact, I see that our Program Guide shows we’re having the Dr. Nassif Skincare 10th Anniversary starting right at Midnight ET on May 27th!

@mookie457

That’s great, we try our best!

@sandi7375

We’ve been passing every bit of information we can get along to our tech team, and they’ve been trying to reach out to customers with additional questions so they can resolve this issue. It’s important that they’re able to replicate the trouble in order to fix it. I’m very sorry it’s taking so long, and we appreciate you letting us know who your provider is.

Hi, @kariep

We’ve still got Lancome on HSN. Just go to the Beauty section and select Lancome from the dropdown under Featured Brands.

@gardeningfreak

I’m very sorry about those popups. I’ve reached out to another department, and truly appreciate your feedback.

@oodiebom
@kodee

We appreciate your patience, and your helpful information, as we keep working to find this issue and fix it. I’ve reached out again to prompt for an update.

Thank you so much for sharing this feedback. We hear you on the request for Plus Models on DG2 Fashion Friday shows, and we agree representation matters. I’ve shared your comment with our Fashion and Programming teams so it can be considered for future shows. Please keep the feedback coming. We truly appreciate you being part of the HSN community, @pat210

We’re hoping so too, @livetocruz. It’s such a popular line that I can’t imagine it not coming back, but we haven’t received information as to when just yet. Please just keep your eyes and ears open, and we’ll be sure to let you know as soon as we get new information.

Thank you for taking those steps, @pat210. It’s not often the device itself but rather the app that might get buggy, and a un/reinstall and restart often fixes thing to avoid further troubleshooting. I have reached out to our Mobile Development team with the information you’ve shared, and someone will post as soon as we hear back.