Hi there, @raine58! We can certainly understand your disappointment. While we don’t have details on why the original Orchid Gel was discontinued, we appreciate you taking the time to share your feedback. We’ve noted your comments and your interest in seeing this product return, and we’ll be happy to pass along your request to the appropriate team. Thanks for letting us know how much it meant to you!

I can certainly understand your concern, especially when you want to feel confident that your next pair will fit just right. I’m sorry you’ve experienced a sizing difference with the black jeans, @runty123. Could you please share the order number for the pair you’re referring to? I’d be happy to take a closer look to see how we may help and make sure your concern is documented.

@pat210

I can certainly understand your frustration, especially seeing all five pieces arrive together in one lightweight package. I’m sorry the shipping cost took away from the excitement of receiving your Radiance purchases, Pat. I’ve made sure your concerns are noted for further review, and we truly appreciate you speaking up about your experience. When you get a chance, you may want to take a little peek at the KA$H area of your HSN account. 💙

@clm827

Catherine, I hear you, and I completely understand why this left you feeling frustrated. When all six pieces are arriving together, I can certainly appreciate your concern about the shipping charges. I’m very sorry for the disappointment. Please know how much we value you and appreciate you sharing your feedback with us. I’ve taken care of a little something for you as a courtesy, so be sure to check the KA$H area of your account. 💙

@gardeningfreak

I’m so very sorry this happened with both of your deliveries. I’ve personally noted each order to bring attention to what you experienced. I also wanted to share that some packages handed over to UPS or USPS may travel through UPS Mail Innovations. If you ever find that your tracking isn’t showing any information, try checking the tracking number at https://tracking.ups-mi.net. I hope this helps make tracking future deliveries a little easier.

@pat210

I’m very sorry you’re having trouble accessing Watch Live. I checked on my side, and the option is appearing on both the HSN website and app. In the Program Guide, scroll to the current time and you’ll see the program that’s on now, along with a clickable Watch Live link. You can also access HSN Live directly from the main menu. If you’re still not seeing it, please try clearing your browser cache or reinstalling the app. If that doesn’t help, come back with the details of what you’re seeing and how you’re viewing, and we’ll be happy to dig into this with you.

Hi, shopgirl184

The manufacturer’s care instructions for the Concierge Collection 420TC Cotton Face Mattress Topper specify spot clean only. Because of the quilted construction and fiber fill, washing the entire topper is not recommended, as it may damage the fill distribution and overall integrity of the product. For routine freshness, spot cleaning and allowing the topper to air out are the recommended care methods.

I’m glad you’re able to view those reviews now, @fitz1

Thanks for the update!

Hi there @bootcrazy

I’ve taken a look and you’re right, there are two different amounts. However, I see that on one of the orders, you used the remainder of your Spendable KA$H ($0.47), and you’re taxed on the portion paid through credit card. This explains the small difference. I hope that helps!

@garmack

We completely understand why this was frustrating, especially when you had just placed your order and then saw a lower Birthday price. We truly appreciate your many years as an HSN customer and never want you to feel overlooked. We’re glad we could connect and add KA$H to your account to help make up the difference, and we hope you’ll enjoy shopping with it before it expires on 9/28/2026. Thank you for sharing your feedback with us. 💙

lpersons

I got your message. Again, I’m sorry for any concern this has caused.

Hi there, @lpersons

We understand why this would be frustrating, and we appreciate you sharing your feedback. The promotional price for these items was part of a special offer that ended on 7/21/26. While product videos may remain available for viewing after a promotion ends, pricing and FlexPay offers shown in previously recorded presentations may not reflect current offers. For that reason, we include a disclaimer beneath the video directing customers to the product page for the most current pricing information. We’ve shared your comments with the appropriate team for review.

@arizona303

We completely understand why seeing a higher authorization amount would be concerning. Temporary authorizations are a standard part of many card transactions and do not necessarily reflect the final amount charged. Once our overnight processing begins at midnight ET, the pending authorization is updated to reflect the correct order total. We appreciate you taking the time to share your experience, and we’ve passed your concerns along to our leadership team for review.

Hi there, @allyson77

I’m very sorry about the confusion this has caused. This order was sent UPS Mail Innovations, so the tracking number will not work on the regular USPS site. It shows the package was delivered today (7/23) at 12:41 pm. Please let us know that it’s received.

Thank you for reaching out, @susieq221

I’m very sorry to hear about the challenges you’ve experienced. For account-specific concerns such as spendable cash and access to a previous account, our Community team is unable to review or discuss account details in this public forum. To protect your privacy, please contact Customer Service at 1-800-284-3900 (available 8 AM to 1 AM ET, 7 days a week) and ask to speak with a supervisor for further assistance with your account inquiry. We appreciate your patience and wish you all the best on your continued road to recovery.