@sorre

I’m sorry, but we currently don’t have replacement cords available on HSN.

@haley8

I’m happy to help. Which show were you watching, and can you give me a description of the outfit you were interested in learning more about?

@sunshine

We’re so sorry for the technical glitches you’ve experienced. Our team is aware of the issue and actively working on it, and we hope to have everything resolved soon. Thank you for your patience, and for bringing this to our attention.

@nilson_nil

I’m sorry the charges were not what you expected to see initially. Whenever you purchase an item with any discount, whether it is a coupon or other promotion, we still must obtain authorization for the full amount from your method of payment. Once the amount has settled, the pending amount will drop and you will only be charged what you were promised at check out, with each of the three items appearing separately on your statement (as they have individual order numbers).

@cidney

I’m so sorry for the frustration this has caused. I’ve gone ahead and fully refunded your order, and if you still have the replacement item, please feel free to keep it. I’ve also shared this information with our team to look into the issue further. Thank you for bringing it to our attention. 💙

@rachel87

Thanks so much for your purchase—and for the update! We’re really glad to hear you were able to resolve the issue yourself and that everything went smoothly with your second order. If you ever need assistance in the future, don’t hesitate to reach out. We’re always here to help! 💙

@rachel87

I’m sorry the charges were not what you expected to see initially. I assure you that your discount has been applied. The order total (with tax) is $33.56, and the first Flexpay is indeed $12.26 because the tax is included on that first payment.

Whenever you purchase an item with any discount, whether it is a coupon or other promotion, we still must obtain authorization for the full amount from your method of payment. Once the amount has been fully authorized the pending amount will drop and you will only be charged what you were promised at check out.

Awesome, @mjk58

$21.25 has been credited back to your original payment method, and will reflect within 72 business hours.

Good catch @pi1

I’ve issued you $2 KA$H, valid through 10/31/2026.

Thanks for your patience, @spats12. The pajama bottoms have a 30″ inseam.

I’m sorry the measurement wasn’t available for you, @spats12. I’ve reached out to our product team to get more information for you and will post when we’ve gotten an answer.

I understand your frustration, @wilddietta. We appreciate you pointing us in the right direction so we can take a look.

Hi @basi347,

Thank you for reaching out and sharing your experience. I completely understand your frustration, and I want to sincerely apologize for the inconvenience this recall process has caused.

We’ve noted your concerns in your order record, and I want to assure you that your feedback is being taken seriously. While I wish we could process the refund directly, the recall is being managed by the vendor in accordance with the Consumer Product Safety Commission’s guidelines. This means the vendor must follow specific procedures to ensure the product is properly disabled and disposed of before issuing any refunds. I understand the Venmo requirement is a barrier for you, and I’ve flagged that feedback to the appropriate team as well.

Regarding disposal of the lithium-ion battery, I know it’s frustrating to be directed to local hazardous waste services without clear guidance. Again, I’m truly sorry for the inconvenience. Your safety is our top priority, and your feedback helps us advocate for better customer experiences in situations like this. Please let me know if there’s anything else I can do to support you.

@sheba2011
@mookie457

Thank you so much for letting us know! We love to hear it!!

Hi, @miabunny. In checking our HSN Program Guide, we have HP Electronic Gifts coming up November 2nd, starting at Midnight ET. While we don’t have specific information about what will be available, it’s a day filled with HP products.