@jamie077

I’m sorry for the inconvenience. The product reviews should definitely be showing. When you have a moment, could you share a few item numbers where you’re not seeing the reviews appear? We’d be happy to take a look and check what’s going on. Thank you for letting us know!

Thanks for the update, @jerseygrl13. I’ve reached out to our technical team so we can get this resolved for you as quickly as possible. We’re working on it now, and will update you as soon as we have more information.

Hi there, @jerseygrl13

I’m sorry you’re having trouble with the HSN app. Let’s try a few quick steps to get you up and running again.

Make sure your device software is up to date.
Restart your phone to clear any temporary glitches.
Try switching between WiFi and mobile data to see if one works better.

If it still won’t load after these steps, please let us know what device you’re using and the version of your operating system. We’ll be happy to help you from there.

@edd05

I am glad you reached out to us. Your satisfaction is our top priority and we certainly want you to be able to manage your installments with ease.

I’ve moved your 2/1 payment to 3/3 successfully, and am glad I could help. It is important to understand that since this installment has been moved more than 10 days beyond the original due date, a temporary hold has been placed on your account until this installment is paid.

@oodiebom

So glad to hear your package made it to you—and what a wonderful neighborly moment! Thank you for sharing this update. Wishing you a happy and healthy New Year as well!

@beth62

Thank you so much for reaching out again, and I’m truly sorry for all the concern and frustration these two orders have caused. You’ve been more than patient, and you deserved clearer communication along the way.

I checked on both orders, and the first Flexpay refunds of $11.33 each were fully processed on our end on 1/2/26. Refunds typically appear on your credit card within about 72 business hours, depending on your bank’s processing time. All upcoming Flexpays for both orders have also been canceled, so nothing further will bill.

I know this experience has been disappointing, and I’m very sorry it came to this. If there’s anything more you’d like us to review or any way we can help make things easier going forward, please let us know. We truly appreciate you.

@karen16

Thank you again for your patience while we sort this out. I’m really sorry you’re still seeing your Shopping Bag, Saved Items, and Favorites disappear. I know how much you rely on those features to keep track of what you want.

A couple of quick troubleshooting steps may help. If you’re using the HSN app, try uninstalling and reinstalling it to refresh everything. If you’re on a computer, clearing your cache and cookies and then signing back in can often resolve issues like this.

I also took a closer look at your account and noticed that three items were ordered and then canceled on 1/2/26. They were one pair of DG2 jeans and two beauty items from Skinn and Nakery. I’m sharing this just in case it helps explain part of what you’re seeing.

If the problem continues, we can absolutely have our tech team look deeper into it. Just let us know, and we’ll make sure this gets the attention it deserves. We appreciate you so much and want everything to work the way you expect. 😊

@rachel87

I’m truly sorry for the experience you’ve had with this order. You’re absolutely right to be frustrated, and we never want any customer to feel disappointed or unheard.

There are times when orders encounter unexpected delays due to inventory issues, such as when an item arrives to us in a condition that isn’t acceptable and we must wait on a new shipment. Other times there are processing or carrier‑related variables that slow things down in ways we don’t anticipate. None of that changes how inconvenient this has been for you, especially since the item was something you needed quickly.

We work hard to get every order out as fast as possible, and I’m very sorry that didn’t happen here. As part of our apology, I’ve added a $10 KA$H to your account, valid through 3/4/2026. I hope this helps make things a little better, and we truly appreciate your patience and your continued loyalty to HSN.
If you ever need anything or have questions about an order, we’re always here to help. 😊

• This reply was modified 1 month, 3 weeks ago by  hsn_lynne.

@ultraviolet008

I’m very sorry for the disappointment you experienced with your ring order and the way the exchange process unfolded. I completely understand how frustrating it is when you’re expecting a simple exchange and the item isn’t guaranteed due to low stock.

I’m glad you reached out and were able to speak with one of our representatives, and I appreciate you sharing your experience here as well. Your feedback truly helps us improve.
I hope the pink sapphire rings arrive just as expected and in a timely manner. If you need anything going forward, we’re here to help.

@dmax

I’m so sorry you’ve had to deal with this. Waiting on gifts this close to the holidays is incredibly frustrating. I’m really glad you were able to connect with one of our senior representatives by phone, and I appreciate you sharing what happened here as well.

I know it’s disappointing to see items still in “Packaging Status,” especially when prices, sizes, or availability change. Thank you for letting us know, and for venting. We’re here, and we truly do care about getting this right for you.

If anything else comes up, please don’t hesitate to reach out.

@rknight04

We’re really sorry for the frustration some of you are experiencing with refunds on cancelled orders, especially during the holiday season. We know how important it is to see those funds released quickly.

To clarify how this works: when an order is placed, your bank temporarily sets aside the funds. If the order is cancelled, HSN immediately sends a reverse authorization to your financial institution. That means we’ve already notified them to release the hold — and since cancelled orders never ship, HSN never receives the money.

From that point forward, the timing is entirely up to your bank or card issuer. Most release holds within 3–7 business days, but holiday processing can slow things down a bit. Some banks may direct you back to us, but once we’ve sent the reversal (which we do right away), it’s completely in their hands.

We truly apologize for the inconvenience, and we appreciate everyone’s understanding. If you have questions we can help with, we’re here for you!

@jvg3

We’re so sorry for the frustration you’ve experienced. We understand how disappointing it is when an item shows as in stock but later updates to backorder or cancellation. Please know that we’re actively working with our partners to improve inventory accuracy and fulfillment so situations like this happen less often.

Regarding your order, your spendable cash and coupon will be returned to you if the item is canceled. We’re glad you reached out to share your experience, and we’ll make sure your feedback is passed along to the appropriate teams. Thank you for being part of our community, and we sincerely apologize for the inconvenience.

@sorre

I’m sorry, but we currently don’t have replacement cords available on HSN.

@haley8

I’m happy to help. Which show were you watching, and can you give me a description of the outfit you were interested in learning more about?

@sunshine

We’re so sorry for the technical glitches you’ve experienced. Our team is aware of the issue and actively working on it, and we hope to have everything resolved soon. Thank you for your patience, and for bringing this to our attention.