Hi @deanna53, I appreciate you sharing this and working through these inconveniences with us. After reviewing your orders, I do not show any specific reason why it did not apply. You recently purchased another WynneLayers Mesh Jacket, this code will apply to this item for a higher savings of $14.59. Please reply here and let us know if you’d prefer a refund in Spendable Kash or to your original method of payment. We’ll be looking out for your reply to help take care of this for you.