Hi @bri146, I am sorry to hear that you’re not receiving order confirmation emails. We are working diligently to resolve the issue with some email domains not receiving emails. I would recommend checking your order status by logging into your account until this issue is resolved. I appreciate your patience and understanding.

Hi @tcw67! I am sorry for this delayed response. I see that your return is on its way back to the warehouse. I also see that you’ve done digital exchanges and those replacements and usually those get processed to be sent out before we receive the original item.

No worries @rubydee, glad it was resolved 🙂

Hi, @rubydee, do you mind sharing when you received it? As the coupon expires 7 days after receipt.

Hi @pabooger1, I’ve gladly issued a refund of $7 to your original method of payment. You should see the refund in your account within 72 business hours.

Hi @rubydee, I am sorry for the confusion and frustration this has caused. I took a look and see that the 15NOW coupon is registered to your account. The coupon can be used on only one item and can only be used once by its recipient and is valid for selected customers only. This coupon is valid for $15 off your purchase of $15 or more from HSN.COM or HSN Mobile. So, if you had more than one item in your shopping bag, it wouldn’t work. Also, the item has to be $15 or more before taxes & shipping.

Hi @ben88, I am sorry that the incorrect address was provided to return the air pods. You can return the item to:

HSN Returns
50 ATRIUM DRIVE
SOMERSET, NJ 08873

Hi @annie4108, I saw your email and responded to it with more information.