Hi @char8995, I don’t see where you were subscribed to receive the Today Special emails, but I have re-subscribed you to them. But were there other emails you are not receiving? I know that we had an issue last month regarding customers not receiving emails for order confirmations, but that had since been resolved.

Hi @jadams754, when FlexPay is selected prior to an order being placed, we only authorize the first FlexPay along with any taxes and applicable shipping fees. The only time the full amount would be authorized ahead of a FlexPay is if the order was placed without FlexPay and then changed to FlexPay after the fact.

Also, HSN does not assess interest charges or fees on FlexPay or ExtraFlex. However, use of your HSN Card or other credit card for FlexPay or ExtraFlex payments may result in interest charges and other fees in accordance with the terms and conditions of your individual credit card agreements.

Hi @anyname1, I completely understand your concern regarding your order status. It looks like the vendor was unable to fulfill your first order. We’re currently waiting on shipping details from the vendor, and once we receive it, you will receive a shipping confirmation email with tracking details. Your expected delivery date is 3/8/2023.

Sorry to hear that you never received a return label with your order, @kamaalya. For your security, we have removed your personal details. I have requested a return label to be mailed to you. You should receive it in the mail within 5-7 business days.

I am sorry to hear you received a defective item @crk0420. Do you mind providing us with the item number of the defective item? In the meantime, you can print off a label from your order status on HSN.com.