@gemfx, I am so sorry for the frustration you’ve experienced with the app! I know how difficult it is to manage your account when your order history, coupons, and page headers aren’t displaying correctly.

Our team has corrected the issue, and everything should be working smoothly on your end now. Is everything back to normal for you?

If not, to help us ensure this is fully resolved, could you please reply with the following details?

The name of the device you are using (e.g., iPhone 15)

The iOS version

The app version you currently have installed

@stargategirl, I am so sorry to hear about the frustrating experience you’ve had with the app. We truly want our customers to enjoy a seamless and easy shopping experience, and it is disappointing to hear that the recent changes have made it difficult to find the products you’re looking for.

Thank you so much for your feedback and for taking the time to try reinstalling the app to resolve the issue. I shared your comments with our development team, so they are aware of these concerns.

Hello, @valk! I am so sorry for the concern and frustration this has caused you! I truly apologize for the inconvenience you’ve experienced throughout this process.

To help you get in touch with our Chat Team in the future, you can find the live chat on your phone by following these steps:

Tap on the hamburger menu (the three dashes).

Select Help > Customer Service.

Type “customer service” or “How to contact HSN” in the FAQ search bar.

When you tap that link, you will see the Live chat option available there.

I also wanted to let you know that your refund was processed today, and you should see it reflect in your account within 3 business days.

Again, I am so sorry for the trouble, but I hope this helps get everything resolved for you!

@jmc1365, I am so incredibly sorry for the frustration this has caused! I completely understand how disappointing it is to see the full price on your order status when you were expecting that discount to apply.

I have gone ahead and noted your account with these details, so we have a record of your request. While we are unable to refund the price difference until the order officially ships, please reach out to us as soon as you receive your shipping confirmation. Once that happens, we will be more than happy to take care of that refund for you!

@tershop, I’m sorry you are missing a smoke detector. Unfortunately, we are not assisting with the recall. Please email them directly regarding details of your recall claim at: recall@samuraibrands.com.

@sddt4 I’m sorry the items are not loading for you. We haven’t received any concerns regarding the app today. Are the pages still blank? We’d like to escalate this and see how we can help. To do so, we would need the name of the device and model, the operating system version, latest update and the page you were trying to access.

I totally understand your concern @aureallis58. It’s our hope that the packaging will protect the integrity of the product. Please reach out to us for any concerns.

@keikoasmom, I’m sorry you are getting an error message. I sent the return label to your email address on file. You should receive it within 2 hours in your inbox.

Can you let us know that items you are trying to leave a review for? Sometimes if you try to leave a review before the expected delivery date, it will not register.

@ebony46, I’m sorry to see your disappointment in our service. We take your concerns seriously and only want the best experience for you when shopping with us. Sadly, we were unable to fulfill your order so, a refund was processed on 7/17. You should see it reflected on your statement. We appreciate you sharing your feedback with us.

@ebony46, I apologize for the confusion. This certainly isn’t the experience we wanted for you. The refund was processed on 7/17. The amount should be reflected on your statement.

@newtricks, I’m sorry to see you’re still unable to shop the website to your convenience. Hopefully our team will be in touch soon regarding a fix to your concern. We appreciate your patience as we find a resolution for you.

@ennui, I’m sorry for this inconvenience. It sounds like reminder notifications being sent to your inbox. They are alerted when leaving items in your cart and clicking the heart on the product page. The system automatically updates you on item changes. You should be able to stop them by emptying your cart and unclicking the hearts on the products you are interested in.

@titto2, it shows your order has shipped. Please be on the lookout for the shipping email confirmation.

@ennui, I’m sorry to see your disappointment in the process of your order. We strive to provide the best service possible. Although packages may not move as expected, they normally arrive by the given delivery date. I see your orders are due to be delivered by 1/28. Please, reach out to us if your orders haven’t show up by 2/03. Our team will be here ready to assist.