@karen16 Hi there! I am so sorry for the delay in getting back to you. We want to ensure you have a wonderful shopping experience with us!

Could you please share the item number for the Hue leggings? I’d be happy to check the product page for you and make sure all the garment size chart details are updated and accurate!

@moe48 Hello! I’m so sorry for the ongoing frustration with signing into your account. Five months is far too long to deal with this, especially after working with multiple supervisors.

While we haven’t seen an influx of similar issues or been able to duplicate this on our end, I know how exhausting it is when previous steps haven’t worked.

If possible, have you tried logging in from a different device? Occasionally, certain devices struggle to process new app updates. I truly apologize for this hassle and hope you can log in smoothly very soon.

@coloradogirlie, I am so incredibly sorry for the frustration this has caused, especially since you have been a loyal user of the HSN mobile app for years without any issues! It is completely understandable how annoying it is to suddenly be blocked from your cart for an entire month, and I truly appreciate your patience with us.

Please accept my sincere apologies for both the late response and the disruptive experience you’ve had while trying to utilize your cart.

It sounds like you have already done a fantastic job running through all the right troubleshooting steps, from clearing the cache to reinstalling the app. Since those didn’t work, I want to make sure our technical team looks into this right away.

Is that same error message still popping up for you today? If so, could you please reply with your current Android version or any other specific details about your Samsung Galaxy S22 Ultra setup? That information will be incredibly helpful for me to pass along so our mobile team.

We look forward to hearing from you!

@azsun69, @oodiebom, @jazzy333, @sharon818, @rustythedog, @betsyma184, @ennui, @karen16, @lady81, @kariep

I completely understand how frustrating it is to deal with technical glitches like this, and I really appreciate your patience while we work to get it sorted out!

Our IT team is actively looking into this issue, and they wanted to check in on your specific experience to see if things have improved. Are you still getting that “Access Denied” error message in the website header, or is it happening for anyone else on the site?

Please let us know what you’re seeing on your end so we can pass those details right along to our tech team!

@azsun69, I am so incredibly sorry for the massive frustration this is causing you, and I completely understand how it can be exhausting and ruins what should be a great shopping experience.

Please know that this is absolutely not the experience we want you to have with us. I am reporting this technical issue directly to our IT and Web Development teams right now so we can get it looked into and corrected immediately.

Thank you for speaking up and bringing this to our attention. We want to get you back to browsing and enjoying your time on our site as quickly as possible!

@gemfx, I am so sorry for the frustration you’ve experienced with the app! I know how difficult it is to manage your account when your order history, coupons, and page headers aren’t displaying correctly.

Our team has corrected the issue, and everything should be working smoothly on your end now. Is everything back to normal for you?

If not, to help us ensure this is fully resolved, could you please reply with the following details?

The name of the device you are using (e.g., iPhone 15)

The iOS version

The app version you currently have installed

@stargategirl, I am so sorry to hear about the frustrating experience you’ve had with the app. We truly want our customers to enjoy a seamless and easy shopping experience, and it is disappointing to hear that the recent changes have made it difficult to find the products you’re looking for.

Thank you so much for your feedback and for taking the time to try reinstalling the app to resolve the issue. I shared your comments with our development team, so they are aware of these concerns.

Hello, @valk! I am so sorry for the concern and frustration this has caused you! I truly apologize for the inconvenience you’ve experienced throughout this process.

To help you get in touch with our Chat Team in the future, you can find the live chat on your phone by following these steps:

Tap on the hamburger menu (the three dashes).

Select Help > Customer Service.

Type “customer service” or “How to contact HSN” in the FAQ search bar.

When you tap that link, you will see the Live chat option available there.

I also wanted to let you know that your refund was processed today, and you should see it reflect in your account within 3 business days.

Again, I am so sorry for the trouble, but I hope this helps get everything resolved for you!

@jmc1365, I am so incredibly sorry for the frustration this has caused! I completely understand how disappointing it is to see the full price on your order status when you were expecting that discount to apply.

I have gone ahead and noted your account with these details, so we have a record of your request. While we are unable to refund the price difference until the order officially ships, please reach out to us as soon as you receive your shipping confirmation. Once that happens, we will be more than happy to take care of that refund for you!

@tershop, I’m sorry you are missing a smoke detector. Unfortunately, we are not assisting with the recall. Please email them directly regarding details of your recall claim at: recall@samuraibrands.com.

@sddt4 I’m sorry the items are not loading for you. We haven’t received any concerns regarding the app today. Are the pages still blank? We’d like to escalate this and see how we can help. To do so, we would need the name of the device and model, the operating system version, latest update and the page you were trying to access.

@sheba2011 That is the best kind of surprise! We are so thrilled your order arrived ahead of schedule and truly made your day. Thank you so much for the wonderful feedback! ✨📦❤️

@dis9 , I am so sorry for the frustrating experience with the app, especially missing out on app-only coupons while traveling!

Since I haven’t seen an update, is this issue still continuing? If so, please reply with your device model and HSN app version so we can report this directly to our Mobile Team.

• This reply was modified 1 week, 3 days ago by  HSN_Jordan.

@newtricks, I’m sorry to see you’re still unable to shop the website to your convenience. Hopefully our team will be in touch soon regarding a fix to your concern. We appreciate your patience as we find a resolution for you.

@ennui, I’m sorry for this inconvenience. It sounds like reminder notifications being sent to your inbox. They are alerted when leaving items in your cart and clicking the heart on the product page. The system automatically updates you on item changes. You should be able to stop them by emptying your cart and unclicking the hearts on the products you are interested in.