@tershop, I’m sorry you are missing a smoke detector. Unfortunately, we are not assisting with the recall. Please email them directly regarding details of your recall claim at: recall@samuraibrands.com.

@sddt4 I’m sorry the items are not loading for you. We haven’t received any concerns regarding the app today. Are the pages still blank? We’d like to escalate this and see how we can help. To do so, we would need the name of the device and model, the operating system version, latest update and the page you were trying to access.

I totally understand your concern @aureallis58. It’s our hope that the packaging will protect the integrity of the product. Please reach out to us for any concerns.

@keikoasmom, I’m sorry you are getting an error message. I sent the return label to your email address on file. You should receive it within 2 hours in your inbox.

Can you let us know that items you are trying to leave a review for? Sometimes if you try to leave a review before the expected delivery date, it will not register.

@ebony46, I’m sorry to see your disappointment in our service. We take your concerns seriously and only want the best experience for you when shopping with us. Sadly, we were unable to fulfill your order so, a refund was processed on 7/17. You should see it reflected on your statement. We appreciate you sharing your feedback with us.

@ebony46, I apologize for the confusion. This certainly isn’t the experience we wanted for you. The refund was processed on 7/17. The amount should be reflected on your statement.

@rubytuesday714, I’m sorry you haven’t received your emails. I did confirm that you are set up to receive them. By any chance have you checked your spam or junk folders? Sometimes our emails have a way of finding themselves there. If all clear, please email your concern and email address to which the email should be sent to: HSNSocialCare@hsn.com. Our team will be happy to escalate your concern.

I’m terribly sorry for the service you received. After the experience with your account, it certainly was not ideal to feel like your concern was disregarded. Is it possible for you to email us the details of the call, including the date and time? To prevent this type of interaction from continuing, we would like to share your feedback, to provide coaching to the rep. You can email us at: HSNSocialCare@hsn.com.

@yellowfinch1 I’m truly sorry to see your disappointment. This certainly isn’t the experience we wanted for you. I kindly ask for your patience as the arcade updates to its new format for 2024. We appreciate you taking the time to share your feedback with us. Your concerns are important to the structure of the arcade.

@newtricks, I’m sorry to see you’re still unable to shop the website to your convenience. Hopefully our team will be in touch soon regarding a fix to your concern. We appreciate your patience as we find a resolution for you.

@ennui, I’m sorry for this inconvenience. It sounds like reminder notifications being sent to your inbox. They are alerted when leaving items in your cart and clicking the heart on the product page. The system automatically updates you on item changes. You should be able to stop them by emptying your cart and unclicking the hearts on the products you are interested in.

@titto2, it shows your order has shipped. Please be on the lookout for the shipping email confirmation.

@ennui, I’m sorry to see your disappointment in the process of your order. We strive to provide the best service possible. Although packages may not move as expected, they normally arrive by the given delivery date. I see your orders are due to be delivered by 1/28. Please, reach out to us if your orders haven’t show up by 2/03. Our team will be here ready to assist.

@abutcher2 You’re very welcome! Happy to help!