@alisonnn No worries, I’ve noted your account to honor the discount and also reset the coupon if you wanted to try the order online. Please feel free to reach out if you have any more questions or issues. Although I know this isn’t the best start to shopping with us, we’re glad to have you! Welcome to HSN! 🙂

I share your concern and apologize that your order was canceled, @alisonnn! After reviewing your account, we were unable to verify the method of payment used and another issue is that international cards are unable to be accepted at this time. We would be happy to help place a new order with a different payment option. You can order at hsn.com or by calling us directly at 800-933-2887.

Thank you for the update, @ashly3! I’m truly sorry that you’re still not seeing these refunds. I’ve reviewed these charges and can confirm that they have been released. Most were released on 7/22, however, one of the orders was just released yesterday, 7/28. I also see notes where this was updated yesterday. Although the funds and authorization hold have been released, it can take up to 72 hours to see those funds back in your account.

I’m sorry for any concern these orders caused, @lovetoshopgirl! I’m happy to share that the vitamins are scheduled to arrive on 7/29 with the Birkies arriving tomorrow, 7/28. Please let us know if you don’t receive them.

No Problem! Looks like it’s “Out for Delivery!” I hope you enjoy it and the rest of your week, @lovetoshopgirl! 🙂

@lovetoshopgirl, yup! That’s the tracking number I pulled up. It just updated like an hour ago. 🙂

I’m truly sorry that you were unhappy with the quality of your product, @yesme. We would be happy to look into this further with you. Please email me your Order Number to HSNSocialCare@hsn.com.