Forum Replies Created
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I’m truly sorry that you’re having trouble shopping through the app, @maximum16! Thank you for bringing this to our attention! May I ask what kind of device you’re accessing the app with?
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I would be happy to check on this for you, gabbylyn77. I apologize for my delay. What size pant were you interested in?
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I’m truly sorry for any concern we’ve caused you, @gia53! I’ve reviewed your account and can confirm that you have been removed. It can take up to 10 days for emails to stop arriving once you’ve unsubscribed. This can be done through one of your emails, or we can help directly at HSNSocialCare@hsn.com. For the security of your account, I am unable to share personal details here. If you use another email outside of the one on your account, please provide that to us by email. Thank you for your understanding.
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Wasn’t it a fun show?! We’re so glad you were able to tune in, @knarflein! Thanks so much for your kind words and I apologize for the delay in response.
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We’re so glad you’ve been a valued customer with us for so many years, @knarflein! Your feedback is important to us and we value your opinions. Though we are not always able to reply, rest assured, we are watching and do see these suggestions and concerns provided in threads like “Talk Amongst Yourselves.” Your comments and host feedback are reported and we do our best to asses every situation to find a resolution. Please be patient with us and know that we are here for you. Thanks again!
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I’m so sorry that your order hasn’t arrived, @lucky2bme2! Please allow me to help! Which of your recent orders didn’t arrive?
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@gailybird, I apologize that you’ve been unable to receive our emails. I’ve reviewed your account and see that it is set up to receive them out. I’ve refreshed the system, so you should start seeing our emails once again. I recommend checking your junk mail folder and ensuring that our email address hasn’t been blocked. The address’ you’ll see most are HSNCustomerService@email.hsn.com or hsn@email.hsn.com.
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I’m truly sorry for any concern this has caused, @greenlady5! Thank you for your feedback. Are there any hosts that specifically need to be called out for this?
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I’m truly sorry that these booties haven’t been refunded, @elle565! After reviewing the order, I see that it needed to be returned to the manufacture directly. When you spoke with us earlier today, we set a return exception for you since the order is outside of the Holiday Return Timeframe. Do you have the return tracking number used to send these back?
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Awe, you’re so sweet! Happy Valentine’s Day to you as well!
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No worries, I completely understand, @uncut1986! While I’m unable to update the payment once it has already processed, we will try again in 5 days, or you can process the payment at your convenience through hsn.com after your payday.
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@justwanthelp, I’m sorry that your face powder was delayed, as well! From the tracking, your earrings should have arrived today, 1/10. The face powder also says it’s available for pickup. I recommend checking with your local post office directly for more details about available options. Please let me know if there is anything more we can do to help!
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@joycemarie86, I’m truly sorry that you’ve been unable to pay your bill online. Once logged in, you’ll see an option to “Pay your Bill” under the account drop down menu. From here, you’ll have the option to pay online, by phone, or by mail.
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No worries, @elle565. For the security of your account, I ask that you email us the return tracking details, and/or a copy of the receipt. They can be sent to us directly at HSNSocialCare@hsn.com. Please be sure to include a few details, as well as the Order Number.
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I would be happy to look into this with you! I do see that you have an HSN card on your account. Did you want to add a new one, or were you wanting to make payments? If so, you would need to reach out to our partners, Synchrony Bank, directly at 844-889-9676.