@joycemarie86, I’m truly sorry that you’ve been unable to pay your bill online. Once logged in, you’ll see an option to “Pay your Bill” under the account drop down menu. From here, you’ll have the option to pay online, by phone, or by mail.

No worries, @elle565. For the security of your account, I ask that you email us the return tracking details, and/or a copy of the receipt. They can be sent to us directly at HSNSocialCare@hsn.com. Please be sure to include a few details, as well as the Order Number.

I would be happy to look into this with you! I do see that you have an HSN card on your account. Did you want to add a new one, or were you wanting to make payments? If so, you would need to reach out to our partners, Synchrony Bank, directly at 844-889-9676.