Woohoo! So glad you received the TS, @thisgoesto11! Thanks for letting us know. 🙂

I’m truly sorry that your order was canceled, @trixey33! I share your disappointment and understand your concern. When an order is placed, we authorize the payment with your financial institution. When they see this, a hold is placed on the funds. Rest assured, they have not been taken, but are only being held by your bank. I’ve requested to expedite the release of these funds. You should see them back in your balance within 72 hours. I apologize for any inconvenience this has caused you and hope you’ll give us another opportunity to shop with you in the future.

I’m truly sorry that you’ve been unable to order, @pastorswife_63. After reviewing your account, there is a hold that needs to be taken care of before another order can be placed, Please reach out to us directly at 800-933-2887 for additional assistance with this. Rest assured, once this is updated, you’ll be able to order once again.

Thank you for sharing your concerns with us, Frank. I’m truly sorry that your leggings haven’t arrived. I’ve reviewed the order and expedited the replacement. It should arrive within 3-7 business days.

I’m truly sorry that your first order with us was canceled, @gloriasue. I share your disappointment and want to help. Though I am unable to see why the order was canceled, if you no longer wish to keep the card, you can speak with Synchrony Bank directly at 844-889-9676 for further assistance. We do recommend reaching out to our Verifications Team at 800-436-6767. This could be something as simple as a mismatched billing address so I encourage you to reach out. I apologize that an email option isn’t currently available. Please let us know if there is anything else we can assist with.