I’m sorry for the delay, @ebony46! I’ve reviewed these orders and do see that the shipping date was pushed back. For the eyeshadow, it should arrive on or before 3/17. The bracelet is in Clearwater as of 3/10. While I don’t have an updated delivery date for this order, we ask that you give it an extra few days to arrive. If you still don’t have the order by the end of the day on Monday, 3/17, please let us know.

I’m sorry that you’ve been having issues with the included software, @sapphiire65. I apologize that their support page hasn’t been much help. Please contact the service number listed on the voucher for additional assistance. Rest assured, they will be happy to help.

Sure, @iap2! You can turn on your “When to Watch” reminders from the Communications Preferences in your account on hsn.com. You can also be alerted to updates in prices and availability by adding items to your favorites. Also, I recommend checking the Program Guide from time to time. We usually get more inventory in just before a show.

I really like Technibond, too, and I personally have several pieces. @lisa-b12, while we only have one Technibond ring available that you can see it here: https://www.hsn.com/products/technibond-diamond-accented-love-ring/9461939, you might also like our Radiance by Absolute line. Those are available here: https://www.hsn.com/shop/radiance-by-absolute/2?query=Radiance%20by%20Absolute&isSuggested=false. I hope you find something prefect! Happy Shopping!

You make a good point, @valk! It’s important to know more about how to use some of these products, not just what they can do. I apologize that the presentations and details aren’t more specific. @martinc included some great feedback! Thanks for your assistance, @martinc! If either of you need more information about a specific item, please don’t hesitate to reach out to us
directly through Facebook, chat, or by calling 800-933-2887.

I’m sorry for the delay getting back to you, @knowles3105. I understand your concerns with our hosts and we appreciate your feedback. Rest assured, we have documented each of these instances and they are used for future host training. We welcome your suggestions and value your recommendations.

@valk, I apologize for any concern this shipping has caused. I’ve reviewed your order and it is showing as Free shipping on all future shipments. Please let us know if you see any additional shipping charges.

Thank you for your feedback, @ja6972. I understand the importance of your time, and apologize that calling in to make this change is our only option at this time. Your suggestions help us to do better in the future and we appreciate your recommendation.

I’m sorry that your order arrived in this condition, @bootcrazy. Although the item is “As is,” this doesn’t mean it should be damaged or missing items. I’ve issued a $9 partial refund to your original method of payment to keep the order “as is,” or you can return it through the end of January with the included EZ Return label at no additional cost to you. Thank you for letting us know about this! We want you to enjoy your orders, and to ensure you receive what you’ve ordered, in full. Thank you for your understanding.

I’m sorry it took so long for the reply, @undawnted! I’ve issued a $2 refund for both candles. You should see these back to your original method of payment within 3-5 business days.

I’m truly sorry that your order arrived in this condition, @bjw1945! I’m happy to share that a $12 partial refund was issued to your account. You should see this refund within 3-5 business days.

Thanks for reaching out, @sirwilhelm! The lower price on this item is due to a discount that’s applied at checkout for new orders placed after 12/2. Since the price hasn’t been reduced, we are unable to issue a Price Guarantee.

I apologize for our confusion, @smileyrylie! I’m happy to share that the warranty was purchased, and should be received in the mail within 10 business days. The details for your plan, technical support, and service for the plan will all be included. Please let us know if there is anything else we can help with.

I’m sorry that only one of your orders processed, @gemtpins. With certain items there are more security measures set in place to ensure the safety and privacy of your account. It can be something as small as a misspelling in your address so that it doesn’t match up with your bank. Please reach back out to verifications at 800-436-6767 for further assistance with this. I apologize that you didn’t have the best experience on your last call. Please let us know if this happens again.

I’m sorry that you’ve been unable to get a return label, @veejay0414. I’ve emailed you a new one to the email address we have on file. You should have it within 2 hours. You can also print from from you account on hsn.com.