Hello,

I just spent over 40 minutes on the line with both banks and NOBODY including their managers on both sides can give me my account number in order to register. I was told there is NO WAY I can register because I do not have the HSN number that was with Comenity Bank and I do not have a statement either because I get online statement, paperless statements. I have to wait for September or October to get my card and in the mid-time, I will not be able to access my account online or pay my bill online.

This is totally ridiculous. So, any of those genius that decided to switch bank did not think that some people do not know their account number? any just one way of registering is so not forward thinking and very ancient way of doing things in this century when technology is so advanced. Again, why am I surprised? HSN has gone downhill since the QVC executives took over. We should just wait for the day that it will be announce that HSN is closing entirely.

catnip716, sorry to hear. I had my share of headaches with almost every HSN returns. Luckily, it works out in the end but it does not take away the frustration that I have been put through.
Each and almost every time, one or 2 items in the package will not get processed and instead of helping, it is always the same song from customer service that I have to wait 8 days. It is beyond me that a package was opened and some items are returned and some are not. I honestly do not see the logic behind this.

With all Evine returns, I always get an e-mail that my return is on its way, received and being processed and a last e-mail stating your item(s) were processed. Never, I encounter this issue with Evine, All items are always processed at once although they are slow processing returns but it is done right. I no longer shop at QVC but I did experienced some minor issues with returns with them as well but nothing like HSN.

Take care

So, you mean I am losing that spendable ka$h that was entitled to me for an item returned because I got a merchandise in which the Lancôme products were not even half full in the containers that has huge air pockets or I received someone else’s return. I am very disappointed in HSN. I am overseas and cannot call right now as it will cost me money to call the US. When I get back in the States, I will make a phone call because the amount should be refunded to me due to the circumstances.

Also, why was the other items processed and not the foundation in the same package?

Thanks