I was surprised and disappointed to receive an email stating that my order has been cancelled without any explanation provided. I had invested a considerable amount of time researching and deciding on this purchase, and I even utilized a new customer discount as part of my decision-making process. As a new customer, I was excited about the opportunity to benefit from the coupon and try out the products, but it turns out disappointing. I have made a phone call and it says my information is not valid, but everything is mine. I want my order back!!!

thank you! it’s really helpful.

I used a new customer discount as part of my purchase. However, due to the delay in receiving my new Chase card, I am unable to complete the transaction at this time.

I kindly request your assistance in retaining the new customer discount and my first order coupon for the aforementioned product. I am hopeful that once my Chase card arrives, I can proceed with the purchase at the originally discounted price of $27.92. This would greatly alleviate any inconvenience caused by the delay in receiving my card.