Horrible customer return setvice

I returned a pair of shoes on 2/28/22. I made sure I got a receipt from the post office. 3 days ago I was told in the Chat that they received the shoes but I still have to wait 24-72 hours to get my refund request and my request needed to go to right dept. Well, I chatted again today and the same thing said. I’m sure I will get the refund but this never used to take so long.

I so agree with you. The question is why has this change been made? I can only think to deter returns. I can print my own label, but why should have to? So, my solution is to stop ordering, which I have.

I have had return issues too. I only us UPS for my send back, take it to Pac Mail so I get a printed receipt from them 9you can also use the UPS tracking on your printed packing label). I then track the return via UPS tracking. I usually give HSN a week or 10 days to credit my account, which never happens. I then have an online Chat with a HSN representative giving them all the sending info and all the order numbers. I then get it credited to my account. This is a pretty long process but it has worked. I always go back into my HSN credit account and check to make sure they actually DO give me credit. That takes another 24-72 hours. HSN needs to understand that there are “other” online shopping opportunities that give you immediate, upon dropping off the item, IMMEDIATE credit for the item. I have been a long time decades long HSN shopper, but this is about to lose me as a steady customer.

@lygirl206

HI ,

Update in my case ,

I Printed the label , dropped off package last Thursday with UPS . HSN Received the Package Today . I confirm by checking my account for returns on the right side .

The tracking number never works for some strange reason . Hope things turn out great for you .

I printed out the labels on the website for my returns. It was taking over a month for some of these and I called to check the tracking numbers. The customer rep told me there was no record of the labels being printed. She said they know when the y are being printed and used. Now what? Sometimes only one return will show up, when I mailed all the packages at the same time. I have heard different stories from the reps on why they no longer send return labels.

HSN used to send return label, but now you have to use your own ink and paper to print one. I returned a package several weeks ago and have not heard from HSN. Makes you wonder if these paper labels are even staying on the package. At the point that I will be ordering much less from HSN.

Thank you all for your feedback. It worked fine to print label online. I don’t know why customer service said they had to mail me a label.

@lygirl206

I meant look on the right side of your order .

Hi lygirl206

Look at your order online . Check ” Return Options” on the left hand side ,
You can Print your own label and choose which Method .

HTH